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June 2024 by Colton Harrison
Went to pay for my glasses and contacts order 20 minutes before closing and the associate wasn’t there for me to do so
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June 2024 by Aaron
Great staff always willing to help! They’re starting to carry more designer frames which is always a plus. Save your money on glasses and go with an excellent customer service experience at Sam’s Club Optical in Lubbock! ?
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June 2023 by Karina Ramirez
The WORST experience we’ve ever had with Samsclub! OD was super inpatient, gave us wrong prescriptions, let’s not forget the wait we had to wait on receiving our contacts! I will never recommend not even to my worst enemy, if you have a chance to go somewhere else do it! Also how ridiculous is it that we have to make an appointment to pick up our contacts !? Ridiculous & time consuming!! But wait they accept walk ins for eye exams? Make it make sense to me!They didn’t take long taking our money so they shouldn’t take long giving us what we ordered! Anyways not worth It!
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May 2023 by Moderno P.
You scan your own items and don't get paid for it. They don't have bags for you. They don't have change to give. They don't have enough people and even their employees tell me that. A multi-billion dollar company and they don't have money to pay for extra employees. Shameful!
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April 2023 by Tom G.
12:15pm 4.15.23, at the Lubbock TX branch, it seems there are less self checkouts working than ever. It was the anniversary of something, very loud music, and the estimated wait time to check out at about 30 minutes. I did not check out my cart, I pulled it to the side and just left. ridiculous !!!
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March 2023 by kathy grant
Great experience! Excellent staff with great optics. I’ve purchased from Sam’s Club Optical for years with great results. The last pair of glasses I purchased is for computer and up close viewing. I stopped by to see if my glasses had arrived and was told they should be here tomorrow. No problem I’ll stop by later. Fast forward 10 minutes, I look up while shopping and the sales associate is looking for me in the store! My glasses were dropped off just after I left the optical store. I was so thankful Justin took the time to find me. I will definitely be back to purchase my next glasses from Sam’s! Highly recommend! ??
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February 2023 by James Dunn
People won’t follow the arrows at the fuel pumps . They are rude and act like there is nothing wrong with not following instructions . I won’t be buying fuel there again .
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January 2023 by Kemp J.
This review is about Sam's Club Lubbock Texas . To start off , Getting fuel at the Sam's Club Fuel pumps is a bit of a chore . It is always busy , But for some reason Sam's Club is Allowing 18 Wheelers to fuel at the pumps , This is what was going on when I went to put gas in my pickup . So anyone who has a CDL understands that these big Trucks have two 150 gallon tanks and the Sam's Fuel island only has one hose per pump . And is not built for 18 wheelers , the pump output is less at a Sam's and hoses are smaller for cars and pickups witch puts customers in a bind waiting on these Trks. To fuel takes over 30 min. Per. Tank at best Why is Sam's allowing this ? EPIC FAIL ! Sam's Club !
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December 2022 by Ryan V.
I bought 4 tires here. They all had warranty but when I took them in to get repaired sams club did not honor the warranty. Do not come here for service
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December 2022 by Kate Elizabeth
I sure appreciate the friendly and helpful people here! My cart was dying and I received a much needed boost to the door!! Thank you also to the Salvation Army volunteer at the door, who was SO helpful from helping me get a electric shopping cart to holding crutches while I shopped. I’m so bad with names, my deepest apologies! Y’all deserve ⭐️⭐️⭐️⭐️⭐️! Merry Christmas!!!!
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November 2022 by H S
A tech on the tlehealth mode was too fast and so impatient. It turned out that my left vision was very inaccurate that I have to get a new pair of glasses.
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October 2022 by H
A tech on the tlehealth mode was too fast and so impatient. It turned out that my left vision was very inaccurate that I have to get a new pair of glasses.
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September 2022 by Angela V.
This rating is for Ryan in the tire center! After several issues to get an audibly leaking tire fixed, Ryan was very helpful and kind. Ryan took the extra time to answer all of my questions and look up information on my tire history. As I was leaving Sam's, I noticed that the other tires that weren't worked on this morning were at 31 and 30 psi. I got out of the car to air them a little with my portable inflator. When Ryan saw me doing this, he came out with their air inflator and aired up The remaining three tires. Ryan was not obligated to do that! Ryan went above and beyond this morning to help me. It made my day! It made up for the difficulties I experienced the day before at Sam's Club and with their call center. Thanks Ryan!
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September 2022 by King Karamjy Ekhash
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April 2022 by D G.
They need to make customers follow the rules for traffic flow at the gas pumps. One way to do it is increase the price a $1 a gallon when they go the wrong way. Problem solved.
