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February 2024 by Coach Nash
Bad customer service. While 3 checkers are floating around self checkout, only 1 person is working the checkout lane. Standing 5 carts deep
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May 2023 by Moderno P.
You scan your own items and don't get paid for it. They don't have bags for you. They don't have change to give. They don't have enough people and even their employees tell me that. A multi-billion dollar company and they don't have money to pay for extra employees. Shameful!
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April 2023 by Tom G.
12:15pm 4.15.23, at the Lubbock TX branch, it seems there are less self checkouts working than ever. It was the anniversary of something, very loud music, and the estimated wait time to check out at about 30 minutes. I did not check out my cart, I pulled it to the side and just left. ridiculous !!!
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December 2022 by Victor Azua
I've been getting my meds here at Sam's for years. When my visit to a Dr other than my primary Dr( well) , first question is. What pharmacy do you use? If meds are needed. I always say Sam's club because pharmacy lady's or gentleman are always really nice. They fill quick and try to help the best they can. When meds are due to fill again. They fax it not just tell you it was lol. Good people just don't be a Karen or Daren on them because they work hard.
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December 2022 by Ryan V.
I bought 4 tires here. They all had warranty but when I took them in to get repaired sams club did not honor the warranty. Do not come here for service
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September 2022 by Angela V.
This rating is for Ryan in the tire center! After several issues to get an audibly leaking tire fixed, Ryan was very helpful and kind. Ryan took the extra time to answer all of my questions and look up information on my tire history. As I was leaving Sam's, I noticed that the other tires that weren't worked on this morning were at 31 and 30 psi. I got out of the car to air them a little with my portable inflator. When Ryan saw me doing this, he came out with their air inflator and aired up The remaining three tires. Ryan was not obligated to do that! Ryan went above and beyond this morning to help me. It made my day! It made up for the difficulties I experienced the day before at Sam's Club and with their call center. Thanks Ryan!
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September 2022 by King Karamjy Ekhash
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June 2022 by Deb Weaver Gamble Turner
I recommend they set self checkout up with a CASH pay option. 12 people standing in line for ONE checker. Fix it so the people CHECKING llthemselves out have the CASH PAY OPTION!
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April 2022 by D G.
They need to make customers follow the rules for traffic flow at the gas pumps. One way to do it is increase the price a $1 a gallon when they go the wrong way. Problem solved.
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March 2022 by Kemp J.
It's really funny how Sam's Club is picking and choosing what they say they have in stock and what they actually have in stock . Walmart is doing the same . This retail club store can't keep up and they pick and chooses what they want the public to order . Not available for shipping but when I get to Sam's in Lubbock look what they had . BS !
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October 2021 by Jean Hughes
Always quick 2 receive prescription and also check out other items...alway polite
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August 2021 by Shelley K.
Rude! Associate (badge said "Jerry") ignored my request for assistance. Only reason I gave a two stars was the store was stocked, normally congested pathways were clear (especially given fir show busy the store was), there was help in other areas and exit lines were faster than I've seen in a while.
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July 2021 by Ryan B.
Tried to pick up my prescription here after a double surgery and I took about an hour... I was the first in line and it quickly became a 10-15 person line as the lady struggled to communicate effectively with me and figure out how to use my insurance. Ended up having to pay it out of pocket because she couldn't figure out how to input my insurance and I was getting embarrassed for both of us with all the dirty looks from grandma trying to pick up her weekly blood pressure. Gas is actually cheaper at Bolton's gas stations and people can't listen to the enter and exit only signs at the pumps. Multiple altercations with dingbats and a terrible pharmacy. I'll take my business elsewhere as should you if your PAYING to even enter the store.
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June 2021 by bridgett a.
Sams gas pumps need rules enforced. It clearly says ENTRANCE ONLY. People just don't follow the rules. Go the correct way and it wouldn't be such a mess for the people waiting in line while the stupid people come in the wrong way. The workers need to stand out there and stop those stupid people from coming in the wrong way. Such a mess
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June 2021 by Marla J.
Negative stars ..... I shop there all the time but guess what after this I will be a FULL Time COSTCO Shopper.I paid for water they sent me around to the back to load and then said come back after 3 went back after 3 guess what yep they sold my water ......Strike 3 guess that this is my bad for trying 1 more time!!!!
