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September 2023 by Erik Mendez
They did our wedding cake and it came out DELICIOUS!
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June 2023 by We Are Timeless
We ordered a cake for my daughters 18th birthday/ highschool graduation party, and chose a design out of their book. The design had sunflowers on it, the main reason she wanted it. The cake we received did not have sunflowers anywhere on it, and the icing was poorly done. While affordable compared to some places, you certainly get what you pay for.
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May 2023 by Moderno P.
You scan your own items and don't get paid for it. They don't have bags for you. They don't have change to give. They don't have enough people and even their employees tell me that. A multi-billion dollar company and they don't have money to pay for extra employees. Shameful!
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April 2023 by Tom G.
12:15pm 4.15.23, at the Lubbock TX branch, it seems there are less self checkouts working than ever. It was the anniversary of something, very loud music, and the estimated wait time to check out at about 30 minutes. I did not check out my cart, I pulled it to the side and just left. ridiculous !!!
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January 2023 by Kemp J.
This review is about Sam's Club Lubbock Texas . To start off , Getting fuel at the Sam's Club Fuel pumps is a bit of a chore . It is always busy , But for some reason Sam's Club is Allowing 18 Wheelers to fuel at the pumps , This is what was going on when I went to put gas in my pickup . So anyone who has a CDL understands that these big Trucks have two 150 gallon tanks and the Sam's Fuel island only has one hose per pump . And is not built for 18 wheelers , the pump output is less at a Sam's and hoses are smaller for cars and pickups witch puts customers in a bind waiting on these Trks. To fuel takes over 30 min. Per. Tank at best Why is Sam's allowing this ? EPIC FAIL ! Sam's Club !
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December 2022 by Ryan V.
I bought 4 tires here. They all had warranty but when I took them in to get repaired sams club did not honor the warranty. Do not come here for service
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September 2022 by Angela V.
This rating is for Ryan in the tire center! After several issues to get an audibly leaking tire fixed, Ryan was very helpful and kind. Ryan took the extra time to answer all of my questions and look up information on my tire history. As I was leaving Sam's, I noticed that the other tires that weren't worked on this morning were at 31 and 30 psi. I got out of the car to air them a little with my portable inflator. When Ryan saw me doing this, he came out with their air inflator and aired up The remaining three tires. Ryan was not obligated to do that! Ryan went above and beyond this morning to help me. It made my day! It made up for the difficulties I experienced the day before at Sam's Club and with their call center. Thanks Ryan!
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April 2022 by D G.
They need to make customers follow the rules for traffic flow at the gas pumps. One way to do it is increase the price a $1 a gallon when they go the wrong way. Problem solved.
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June 2021 by bridgett a.
Sams gas pumps need rules enforced. It clearly says ENTRANCE ONLY. People just don't follow the rules. Go the correct way and it wouldn't be such a mess for the people waiting in line while the stupid people come in the wrong way. The workers need to stand out there and stop those stupid people from coming in the wrong way. Such a mess
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June 2021 by Darren J.
The pizza place inside sams club. First off the guy named Christian was RUDE & CARELESS about the long line and showed ZERO effort to take care of customers. Once the little old lady came to take care of line as the 2 employees in back were joking with each other and not helping as well she took my order and I calmly asked if they were short handed today she chuckles and says "No we got everybody". Couldn't believe how anybody in management position would allow their employees to represent such a HUGE corporation like that. My sale took 30 seconds to be processed because I only wanted a soda but the fact they were making us wait like that without showing any concern was just unacceptable, a line full of women & infants getting upset. If I could give -5 stars I would. First and last time going there. Other then that Sam's coin service was awesome!!!
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April 2021 by Jennifer M.
This is how not busy Sam's was the day I waited 8 hours to get unloaded. Their is no one else in front of me.They still have the same problem in charge of Receiving here at this location off Marsha Sharp Freeway in Lubbock Tx.Don't come here. Every other Sam's in the world is swift at Receiving and keeping the docks clear for the next truck, except for here. This place has been ran like this for years now. If the women would work instead of stopping and talking about their kids for an hour the dock might get cleaned.