-
May 2024 by Abe Reimer
Quick. Always undamaged. And call ahead. Will keep using
-
August 2023 by Don Windham
Mr. Horn was great at the depot
-
August 2023 by Willie Weatherspoon
Great place
-
December 2020 by stephen hunt
Had a transfer case shipped in. By the time we realized the driver was here and coming around with our forklift he had already unloaded the Tcase. Now im being charged a inside delivery fee. he was outside. and a liftgate delivery fee. I WAS COMING WITH A FORKLIFT!!!! i tried to dispute it through them but they sent this "The employees never told the driver they were going to get a forklift they just told the driver where they wanted it."
-
July 2020 by jason shuffler
Worst customer service ever. I bought a product in Tulsa Oklahoma. Customer I bought it from took it too the local Tulsa Oklahoma Saia LTL location. Lady at the Tulsa location called me said everything looks good gave me a quote for $180 said I could pay for it now or wait to pay for it when I was picked up “cash or check” only. I waited and paid for the item at pick up since it was “cash and check” only. When I pick up the item they were trying too charge me $400 plus dollars said the weight changed and the class change at the Dallas terminal. How did this change when the lady in Tulsa gave me a quote for $180 They held me hostage until I paid the $400 plus dollars. Called customer service 1-800 number they said the price is the price. I could file a dispute but that could take 2-4 days. I kept saying the lady working the Tulsa location said it was going to cost $180 not $400 plus. dollars. Needless to say I needed the item that day so I paid the $400 plus dollars. Emailed customer support said they couldn’t help me because I already paid for the item. You can still help me, give me a refund for the additional money I paid. Would never use them again, they held me hostage and worst customer service ever. Still waiting on my refund.....#saiasucks
-
December 2018 by Hunter Griffin
Amazing customer service!
-
February 2016 by Joy Springer
December 2015-January 2016.. Terrible driver service.. Office staff polite, but ultimately if the driver or warehouse is having a bad day.. freight takes 10 days to get out of the terminal !! January 29, 2016 thru February 1, 2016.. another driver with a pissy attitude.. Delivery guaranteed for last Friday.. Monday rolls around and we are still waiting.. It's a sorry situation when the management has no control and drivers run amuck. Guess we'll be switching to FedEx Freight.
