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May 2024 by Tommie Leamon
I have used RDA products my entire career and love them. However, since the new owners have bought out the Lubbock store, I am now in search of other products to use. The sales person comes weekly to take orders but is not allowed to deliver…what a waste of time and gas! Now we have to have the products shipped and pay $9 for the pleasure. Besides that, my shop is small and there are only two of us and we are not always in the salon everyday. If products are shipped and we are not there, we don’t get them. We learned last week that our salesgirl, Tory, has been let go. We heard that they made the instore employees remove indoor houseplants…they made the store look too homey! Well, good luck in the future…you will not have my business!
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May 2024 by Leigh Smith
I have been doing business with RDA for 30 years now. They have always been so easy and helpful to work with. The change over has not been good. The employees are still so nice, but are very limited in what they can do. There is an attachment you get to your customers and clients through the years, and when you are not allowed to help them, it can be very discouraging. Also, not allowing the sales person that they send out every week, who has called on us every week for years, bring supplies to us is crazy!! I don’t want to do UPS, I’m not going to pay the shipping, and I might not be at my shop when they show up to deliver. I live in a small town an hour away and having someone deliver once a week has been very beneficial to my business and clients through the years. It’s a shame what the new owners are doing to their employees and their customers.
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May 2024 by Randi Harris
I feel like since the new owner has taken over the customer service has gone out the window. Don’t get me wrong everyone in the store is super nice and helpful!! What I’m talking about is the fact that the new owner took away our delivery service. I don’t want UPS delivering my stuff, and I don’t come to Lubbock unless I absolutely have to. I want the good ole West Texas customer service delivery. I want to see a friendly face who actually asks us about our family and how we are doing. Our sales rep comes every Friday, why can’t she keep delivering our products? Why send her to our out of town shops just to take an order and NOT be able to deliver? I mean, she comes EVERY Friday, it’s not like she’s making an extra trip. It’s not friendly and it’s not the way customer service should be. If you take over a store in West Texas then you should learn the West Texas way of doing things!!
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January 2023 by Brittany Hodge
Love this place. Holiday sales are great.
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December 2022 by Brittany Ramirez
Love this place. Holiday sales are great.
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October 2022 by Elva Attebury
I'm a student so my first visit was a bit intimidating but the staff is so helpful and kind! Lots of product, clean, and organized.
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November 2021 by Joel Rodriguez
Great assortment of products
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May 2021 by mendezrach50
The man with colored beard is the best at customer service...he always has a smile and is so easy to spark up conversation with.
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December 2020 by Temmy Somi
Very unfriendly customer service
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November 2020 by Maureen Patton
Great staff. Friendly and helpful. Store is huge! Very clean, well organized, products were easy to find.
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June 2020 by temmy 'somi
Very unfriendly customer service
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August 2019 by Kayla Matlock
KT was exceptional and went above and beyond in customer service today she knew her stuff and always helped me get the best deal!!
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July 2019 by Karina J.
The girl who worked at this store was very rude and had no customer service skills. Was rude to me when I asked her a question and was not helpful at all.
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March 2018 by Samantha F. McClellan
This is a licensed only store(ie Cosmetologist, Esthetician, Nail Tech). Great selection!
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August 2016 by Lori McGuire
Great supply shop. They are always helpful and kind. Also very supportive. Love shopping there.
