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January 2024 by Linda Marie C.
My low tire indicator came on and I went by this location and the manager that was over the mechanics came and put air in my tires and was courteous and professional.
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January 2024 by Ashley Mine
What a great place to visit, I am so happy for the new management. This place needed some good people in it. Doug and Orion do an outstanding job of professional, courteous and efficient work. They do it with a smile and have full attention to their customers. I highly recommend this place to ANYBODY who wants to be treated with polite friendly service. And being a female I never felt pressured or taken advantage of. GREAT JOB PEPBOYS!!!!!!!!
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December 2023 by H F
After they were done changing the rediator for $1600 they parked the car so the front bumper would drag on the concrete parking stop. It damaged my bumper. Told them but they said nothing.
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December 2023 by Justin Gutierrez
Over charging for parts this is dumb . Then the labor Is almost the same or then what the parts are costing me.
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December 2023 by Omar Elgarhy
I went in for an inspection, it was all good, it said it came with a cleaning and a carfax report, I didn’t get either of those but okay whatever. I called three times about the carfax and they said they’d do it within twenty minutes, never did. Also in those 3 calls AND in person during the inspection I asked for an itemised quote they said all 4 times they’d do it within 20-30 minutes; not a single email, even tried emailing them, nothing at all. I spent money on something that included a $40 carfax and didn’t receive it, and also never received a quote. Its as if they didn’t want my money, I can see why this place has low ratings but I ignored it for the cheaper inspection. Don’t, just avoid itEDIT: I emailed them twice like they requested me to and they never responded. Its just a ploy to comment on every negative review to make kt seem like they care
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December 2023 by Isabel Macias
The tires I bought was a good price for the black Friday special, but be aware of the long wait. I made an appointment online and was offered a ride, the wait will be an hour and half or longer. I waited, how was i going to go back and pick up my car? Plus I was disappointed that the tires, they looked used instead of new. There was some kind of white stuff rubbed all over the rim and tire. But like the saying goes you get what you pay for!
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November 2023 by Gerri D.
Disappointing experience with the manager, Doug, at the Pep Boys in Lubbock. His attitude was rude, sarcastic, and argumentative. I had scheduled their tire installation package, but he sold the tires that were supposed to be mounted onto my vehicle. What made matters worse was that the manager did not offer any solution or remedy for the situation. It was also frustrating to learn that they didn't have a full set of any other tires in stock.
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November 2023 by Camelia “LT77”
I got my oil change Sunday 11/12/23. I made a 10am appointment because that is now required. When Marcus (former manager) worked there, I never needed appointments. They always got me in and out in under a hour.My 10am appointment got me out at 11:50. Telling me they are short handed. Why give me an appointment????Having to leave I didn't check their work. I had to go back on Monday to get an inspection sheet. How is it that nothing is needed, since I have not changed my hoses that was listed before as needing a change.They didn't put the sticker up for my next oil change date. One of the guys (with red hair. Forgot his name) came out to do it. So I decided to check my cabin air filter. He tells me "that my filter in the picture is not dirty and doesn't need to be changed. He says many cars have worst filter. And that this filter can go 20k. If I think it needs to be changed it is my "progrative"". He turned around and walked away.Never Again will I give PepBoys my business, neither should anyone else.
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November 2023 by Calvin Roquemore
Scheduled 5 days ago to have tires put on my wife's Explorer. Pep Boys sent a confirmation email and a courtesy text as her appointment drew closer (that's awesome). She arrives and is told that they only have 3 tires in stock! Wait, what, we had a confirmed appointment? Thanks for wasting our time and, we still don't have tires on her car. Unfortunately , we won't be customers of Pep Boys any longer.
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November 2023 by Flinko Planki
So I took it in for the 120 point inspection, so many wrong things were said.1. i never got my carfax after asking 4 times2. I never got a quote to fix stuff up after asking 4 times3. I was told there was a coolant leak, so I checked it out, saw no leaks, thought maybe it could be internal or something I’m missing so I spent another $70 at another mechanic just for them to tell me that there was no leak and that they were probably just trying to take advantage of me. No puddle or anything, also said the coolant levels were low, these people said it was all good. The other place has 4.7 stars too so they’re a little more trust worthy, I spent $75 on a 120 point inspection just for them to do a lousy job, misdiagnose it, and not even provide me with a quote/carfax.
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November 2023 by Mohammed Naimul Hoque
Never going there again. Worst kind of customer service and very rude manager at our store in Lubbock. I came for a oil change and they hey broke my oil filter cover and I was without a car for a day. When I asked about the cost of Synthetic oil change cost, the manager Douglas said it would be $89 USD, however, even with 25% coupon the manager charged me $106 and was very rude when I asked about the charge. I got my tires from them last year and yesterday for my oil change and had to pay $106. I will never go there and will ask my friends to avoid this place at any cost.
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October 2023 by Juanette A
Stopped by yesterday was told that it would be a good 3 hours plus wait but come back at 4;30. No wait wheel ailments, & shocks inspection for free. Went back at 4:30 appointment made for tomorrow. Just left because of $40 fee not free and it would be a bit until they could get it it. Wishing you can give negative stars , get them to write it down!
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September 2023 by Chris Price
Nate and the team at Pep Boys on South loop did an excellent job on my car! I needed brakes and they went above and beyond to take care of my vehicle. Highly recommended
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September 2023 by Anthony Cozzolino
The folks at Pep Boys did an excellent job installing my two new tires. Unfortunately, it was 2 hours after the original time that I booked the appointment for. It was not their fault ... They were clearly understaffed....perhaps the e-commerce group needs to consider staffing when allowing appointments to be booked.
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September 2023 by Gracie B.
My person was Issac he was friendly and was quick. I came in for new tires in the front and also had a passenger rear tire that was unbalanced from another shop. He balanced my rear tire with no extra charge now my car rides smoothly.
