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November 2023 by Eileen Cardenas
I had a horrible experience at West Loop Gerber. I reached out to Janie and she immediately took care of me and got me into contact with Isac where he took care of my vehicle and reassured me that not all Gerber locations are horrible if i would be willing to let him take care of my vehicle. Immediately he and Michael were reaching out to me with weekly updates on my vehicle, eta’s on my parts ordered they even let me view my vehicle as it was in the shop just to reassure me that it was being taken care of. Also a huge shout out to Ivey who always knew who i was before she answered. 10/10 I will definitely use 50th Gerber location in the future and recommend people to this location.
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November 2023 by Rodney Sport
I had to give one star to start this review, otherwise (I give zero stars). Tiffany Bridges, the estimator assigned to me, was full of empty promises and one lie after another. She was very disrespectful, interrupted me when asking questions, and talked down to me like a piece of trash. Eleven weeks and over a dozen trips, I finally have my one year old car back. I'm still very dissatisfied and angry about the entire experience. The 100% guarantee is a loss for me because I wouldn't let this company work on a tricycle and sure won't be taking my car back to make things right. I consider this to be a generous review.
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November 2023 by Mike Torres
This is definitely not a place I would recommend repair. Read my reviews I recently left a 5 star for another similar company but this was NOT good service, bad communication and repair work was NOT good. I had to leave my vehicle so they could do it again and hopefully get it right!. I wouldn't recommend a sales company like this, instead do the footwork and stick with a LOCALLY owned company that cares about the quality of their work.Service: Painting
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September 2023 by Adriene S.
The receptionist at Gerber Collision & Glass on Slide is the greatest downfall of this auto shop. Getting rid of her and hiring someone with a decent level of work ethic, common sense, and competency might provide room for some improvement.
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July 2023 by Donavon Hailey
I was debating Gerber and another collision company (I won’t say it, but if you live in Lubbock you know) and man am I glad I went to Gerber !!!This is not my first experience with Gerber, but this is the first time they have taken care of my own personal vehicle. I’ll say this, if you are getting your vehicle repaid , know that it will take time, that’s just part of the game anywhere you go. I was in and out in a week! But I didn’t call them at all in fact they called me every 2 days with updates and this is above and beyond from experiences I have had in the past.I truly can’t say enough about Micheal Sandavol, he takes his time and GETS it right! GO GERBER before you GO anywhere !!!If you have any doubts message me!Services: Painting
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June 2023 by Lauren Porter
When I first picked up my car I didn't write a review because I was honestly furious. It took longer than I believe it should have for my car to be repaired. I feel like I was given the run around on multiple occasions. In the end though I can say the repairs on my vehicle were above and beyond my expectations. So my final thoughts after weeks of contemplating this review are I could probably have got the work done somewhere else alot faster, but I honestly believe they take care and want to do the absolute best job they can to make sure the work they do is done correct and to the top standards. I believe they take extreme pride in thier work and want to make sure everything is done correctly.
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June 2023 by Ron Reynolds
Fantastic shop. Called about repairing some major hail damage. Dropped off the truck, they made a few calls, drove me to the rental, text me a dozen times on updates, truck ready as she promised, clean, walked me through any issues, explained the warranty. Could not have been a better experience. 3.5 days, in and out. Now that is service! Thank you for taking care of my truck!
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June 2023 by Benjamin Stanford
Good communication, good repair, and good staff. Only small complaint would be that the staff rushed a little bit in explanation for someone like me who doesn't know anything about cars or repairs.
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February 2023 by Matt Doss
Quality business and great folks to work with. They kept me updated on the progress throughout the job. Finished work looks great. Special thanks to Michael and Bryce for great customer service.Services: Painting
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November 2022 by Alan A.
They are not good. Horrible service. Had my car for 4 months to complete the repair which would have taken 2 weeks if I had sent my car to BMW. they kept ordering/receiving the wrong parts (per geico). I had to chase them for updates constantly. Because of their delay in repair, I got to pay an extra $3,000 in rental car after my $1,000 benefit expired. Did they care........nope. Dont waste your time with these fools.
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October 2022 by D Bhakta
don't go with reviews bcoz i went with reviews n i took my car for hail damage repair.. it took them on n off 7 months to fix it. i had to take the car back 3 times coz every time i bring the car back home find a new the problem that they messed up...or didn't finish the job properly...or forgot to fix it...they were horrible by not getting back to me whenever called to find out about the car repair status. even manager wouldn't reply u properly. my brand new car (value 48K) just only had hail damage and they screw up. they said they had to remove the top roof to replace the hail damage but they forgot to tell me that if they remove the top roof then they will have to remove the side air bags. they forgot to mention this big part. i found out after 2 months later when i took my car to a dealer where they told me car value drop $10000 bcoz they remove the airbags. and now manager wont reply...area manager said he cant do nothing about it. (he didnt even say sorry) so they made $16000 from my insurance to fix the car n i lost 10k n no one wants to take responsibility. i wish they were getting my calls response and explain to me properly what exactly what they were doing with my car. i wish they would have explain to me before they open up my car. DO NOT TRUST the shop.Services: Painting
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September 2022 by Sovereign Living
The customer service at Gerber Collision was great and so far their work has been too. They called me twice a week to keep me updated on the progress of my vehicle or lack thereof. They did have my vehicle for three months but that was not all their fault. They were waiting on parts. When I picked it up the air conditioner was not blowing cold but they were able to get that fixed quickly. I would send another vehicle to get fixed by them.
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September 2022 by Steve M.
I don't know about their quality of work, but their customer service is poor. I called three times to schedule an appointment for an insurance claim. All three times on different days, and I was on hold for over 5 minutes each time before I hung up after the 5 min mark. The fourth time I called to speak with the "manager" and was put on hold. I hung up after being on hold over 5 min. If this is the service I get when trying to secure their business, I don't have confidence once they begin the work. I will leave the same sentiment with USAA (who referred me).
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September 2022 by LaVerne M.
Very helpful !! Janie (at 50th Street and I-27 location) went above and beyond to help me on day of my accident. She and Mitchell helped me through the entire process of my car repair....made it easy for me !
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August 2022 by Rusty S.
Terrible, absolute mess. Bad paint bumper not on right, had to redo it, been without a car for two weeks now