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March 2024 by Jonathan B.
I'm not actually surprised that this Old Navy is unimpressive. All of their locations have come down in quality over about the last 5-10 years. That's a hard fall when you aren't very high on that list to begin with. As we all know, Old Navy is very cheap fast "fashion". If you can even call what they sell fashion. It's basic lay person clothing. The sizes are all for American body types. That is to say they run baggy and large. While this was actually one of the more tidy locations I've seen, the staff was just not with it. I picked an item off the clearance rack just to have the cashier walk off with it without any word or explanation. She came back with a manager and they both proceeded to charge me full price for it without a care in the world or an explanation. My first visit here will be my last. I've been kind of disappointed with their selection for a while now anyways.
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January 2024 by Tiffany Kelly
Bad selection of boys clothes. So expensive.
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January 2024 by David Lemons
Great selection, and I really think this is one of the better locations!!I am not sure the locals realize how good they got it here!!
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January 2024 by Leticia Antillon
Manager, assistant manager and cashiers are not properly trained on how to handle gift cards in store. My sons purchase was declined after presenting a gift card, cashier kept telling my son he had a zero balance on card, neither of the employees knew how to handle the issue. I had to call customer relations, they were able to bring up the transaction with the time stamp where the cashier charged 100.00 on the gift card. After the in store employees didn’t follow the appropriate protocol to check their POS system.My thought was, in house employees are stealing gift card information and taking advantage of the customers.
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December 2023 by Laura tienda Tienda
I found a skirt that I was looking for!
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December 2023 by JUVENTINO ANAYA
Super ?
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October 2023 by Stephen Rivas
The Return Policy For Online Orders Is Strange They Will Refund Your Card, Taking Up To 7 Business Days And Don't Allow You To Exchange In Store For Sizes That Don't Fit Would Not Recommend Buying Online
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September 2023 by Anika Borrego
Not allot of options for teens.Super expensive for clothes.Clothes not worth the price
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July 2023 by Brittney
I ordered online a bunch of dresses in different sizes because I didn't know my size! I live 2 hours away from the closet store being this one. I then had a family emergency and had to travel to Florida. By the time I got back all dresses had arrived at my house in New mexico. I then went to this store in lubbock with receipt in hand and was refused a refund because the items were 1 day past the return date.......they were going 30 days off the order date instead of the actual delivery date which was ridiculous. The worker said I could do a no receipt return for store credit knowing my stuff was over the limit so of course I was denied. I now know there is a $$ limit. So I sent my mother and father in with the order split to return the dresses to get store credit so I could atleast buy something in the correct size. It's sad that someone with proof of purchase was denied but someone with no receipt could easily obtain a gift card. There should of been a way for the store to give me store credit atleast since I had a receipt showing I had spent $150. It's always the person who "could of stole" the dresses and returned them to get store credit. Makes no sense on the return policy. This is 2023 return policies should be longer then 30 days....especially when tour selling the exact items for 5 months of summer. Unfortunately I won't be shopping at old navy again! I tried to be honest and was denied.
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May 2023 by Mary Hull
Store was orderly and staff was very cordial.
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May 2023 by Haden Jones
It would help if the cashier would listen, my wife had 3 or 4 shirts she was buying and wanted them left on the hangers and not to be pit in a bag, the cashier said ok, and still bc she thought it would be better to put them in a bag anyway so others would not think we stole them! Well I belive I don't care what others think and I also belive I would have a receipt so if any one that mattered wanted to know I could show them that I did in fact pay for them!
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February 2023 by Crystal Lewis
Customer service was excellent today. I did not catch his name, but I am guessing he was a manager on duty. Thank you for your time
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January 2023 by Rodrigo Portillo
Good prices, terrible experience with the cashiers. Terrible service.
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December 2022 by Son D.
Easy return, my hoodie didn't fit and they quickly returned it and put the money back on my card.
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December 2022 by Margaret Prieto
Very helpful staff, Young lady made sure I left with everything ones gift, Bonnie I believe was her name thank you
