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April 2024 by James Welch
Great staff that greets you with a smile and outstanding service. Very good stock of inventory and very knowledgeable.
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February 2024 by Darra Brown
I enjoy shopping at the New Balance store in Lubbock, Texas. The store owner is very helpful, knowledgeable and kind. The store is always clean and orderly. I will keep purchasing my New Balance shoes and socks plus more here!
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February 2024 by J Bar
Really like the Lubbock store, i walked in knowing which shoes i wanted , they were in stock and sales person made sure of proper fit. They are very comfortable from day one. Will definitely buy again !
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December 2023 by Timothy Morales
I received phenomenal service from the staff.
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December 2023 by Sally Bishop
Frank provided exceptionally knowledgeable customer service. He took time to properly size my feet and listened as I explained my foot issues, then offered the best shoes and orthotics to address them. The 30 day money back guarantee on all products solidified my trust in what Frank offered.
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November 2023 by Caroline Long
I had a great experience a few weeks ago! Staff was very friendly and helpful! I love my new pair of New Balance!!
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October 2023 by larry johnson
No one better than Dan the Shoe man. Also NB fits the shoe to your foot. Others don't. Thank you New Balance.
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October 2023 by Larry Giffen
Have not gotten my shoes. They had to be ordered and they have not arrived. So I can not rate the store or the shoes.
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September 2023 by Berry Johnson
Always great service from this store. We have bought from Frank the last several years and he has always been very professional and accommodating.
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August 2023 by Shannon Pettit
Awesome service at the Lubbock location! It’s not often, anymore, to go into a shoe store and be checked and fitted. Rico did an excellent job in providing information and searching for just the right shoe. The color I wanted in the recommended style was no longer available in the store or online, but they just happened to have it set aside for someone that called for it over a month ago. Since it had been so long, they were able to sell it to me. Great customer service! Good shoes are not inexpensive, but I will return!
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August 2023 by Larry Traylor
Dan and his staff were fantastic. If you have issues with your feet and have inserts, ask for Dan. His 50 yes plus experience will allow you to walk away tottally satisfied with your purchase. Thanks NB, Lubbock for taking care of my wife.
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June 2023 by Michelle Green
The older gentleman at this store is always so rude and has bad customer service. He seemed like he was the manager of this branch and if that’s the case that is bad for this location. I have been to this location on a number of occasions and any time I have to deal with him he seems like he is just ready to get you out of the store.
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June 2023 by Hugh Hays
Got new insoles. My feet feel great!
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April 2023 by Robin Green
They took the time to listen and let me try on several pairs and pointed out where the ones I usually wear (numbers). I have a bunion, they even did offered to do a spot stretch where the bunion is.I love this place. Most of the employees are awesome.
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April 2023 by Sam Lanham
Had a great experience with the staff. They were very knowledgeable. And yet, even with a problem with the fit, they rectified the issue. I’m very happy. Will purchase here again.
