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September 2023 by Kutter Karns
If you want the Lubbock experience this is the one to go to. Where employees try and fight customers in the parking lot. Very unprofessional.
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July 2023 by Derek S
Awesome ? guys were great at finding what I needed! Best place to by parts without going broke lol was gonna pay 100 bucks for 2 parts I needed! Was recommended napa and found both parts for 30 bucks!
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May 2023 by Cornell Beletso
Very knowledgeable and friendly
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April 2023 by Justin Criner
I have a napa battery that is less than 4 months old. The battery is no good and has a dead cell. They refuse to warrantee the battery. Hector further refused to let me talk to a supervisor and even stated white i was leaving that they didn't need my business.I then called the store and requested to talk to a manager. Hector answered and asked if I was the guy returning a battery. I told him that wasn't his concern up on me. I called a second time with similar results.They didn't even test the battery. Don't buy batteries from Napa! They don't care about you, only want your money.Update, I changed my review to a higher star because I went to another store and they exchanged the battery for me.
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March 2023 by Billy Cummings
Great service staff.
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February 2023 by Connie Terry
Ordered online and picked up. Staff were helpful and nice
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January 2023 by SpanishFly333
Excellent staff with professional knowledge.
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November 2022 by Sharla Loosli
Yesterday was the pits for me. It was like all the worst Mondays rolled into one! Until I made it to Napa on 19th and A. I need parts for my husband's pickup. Only I didn't have my wallet! I did have our check book and all pertinent information. Most places these days would not even think of taking a check from a person with out ID and such. And I understand with all the scammers now. But the gentleman saw how desperate I was for the parts. They rang them up for me and loaded up everything in the pickup with rain pouring down. Then the gentleman that checked me out forgot to add the brake fluid in for me. He felt bad and said no worries its on me this time. 14.08. He went in and got the brake fluid and brought it back out to me. Who dose that?! I came back to return some parts I didn't need. I was able to make up the 14.01 for the brake fluid then. Thanks the the men at NAPA I was able to get my husband's pickup fixed. That's customer service above and beyond! Thanks Guys!
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August 2022 by Eddie Pyle
Good store with fair deals
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July 2022 by Anita Flores
Awesome help from all employees!!
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May 2022 by ld wamsley
It's just like everywhere else the cost of everything is going up
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April 2022 by Roy Martinez
The had parts i couldnt find at 5 stores before them. Very nice and friendly.
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March 2022 by Don Allen
Parks there for years very happy with
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February 2022 by Michelle McFerrin
Friendly and prompt... go to this location... the others are not as helpful.. 19th and east of loop
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August 2021 by Billy Cowdrey
The employee Leroy Masey is the greatest customer service representative and warehouse employee. NAPA is blessed to have this employee
