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November 2023 by Robert Wyatt
Good people, great service. I highly recommend them.
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July 2023 by Gary R.
The reason I always got to Mc Whorter's downtown is because of the great service and good deals on quality tires. I've dealt with Tom for years and he is honest and trustworthy. I highly recommend them for all of your automotive needs.
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July 2023 by Legal Eagle
I purchased a set of 6 Michelin tires for my one-ton dually pickup. I spent an extra $300 at McWhorter's downtown Lubbock shop because I wanted to support a local business over a national chain. After a year, I came back from a trip pulling my fifth wheel to New Mexico, and one of the inside rear tires had a total sidewall failure. McWhorter's replaced it with a Goodyear tire on a Wednesday, since they could not get the same Michelin tire. They inspected the remaining 5 tires and announced them all in great shape. Two days later, on Friday evening, I was in Tarrant County on another trip with my RV, and the other inside rear tire had the same total sidewall failure. It was after 6 pm, and I limped into a national chain tire shop the next morning. I of course did not trust the remaining 4 tires McWhorter's said were in "great shape" 2 days before, and had another set of 6 Bridgestone's put on the truck. Those were all I could find to get back on the road and make it home. I took a picture of the 2nd failed Michelin, and sent it to McWhorter's the following week when the store opened. It was the identical failure that the previous tire had 2 days prior that they inspected in their shop. In short, McWhorter's will not honor their warranty for this 2nd failure, and I am out another $2100 for a new set. I have left a voice mail on the General Manager's cell phone but have not received a call back. I do not recommend McWhorter's as they will not stand by their products. A warranty that must be claimed at their shop is not a warranty at all if you ever travel outside of Lubbock. UPDATE: General Manager did call back, admitted the cause of the failure was metal valve stems his shop put on the tires. I had asked if there was a solution to a longer stem, they suggested the metal stems. But left the rubber stem on the tire. The combination of the metal stem on the short rubber stem caused the damage. That is totally 100% McWhorter's fault. And they still won't pay for the replacement tires.
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June 2023 by Jade Watson
Would 100% recommend this place! My son and I were stuck on the side of the road with a blown trailer tire. We called a few places and they wouldn’t help. As soon as I called McWhorter they were more than happy to help and so friendly! We were 4 hours from home and with me being a woman with her young son was very scared to be stuck at night on the side of the road. The guys that came to save us were so nice and made us feel safe!! This is one of the times I wish I could give more than 5 stars!!! Thank you thank you thank you!!!!
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June 2023 by Lana Turner
Awesome Service! Knowledgeable and kind!They go the extra mile and take time with their customers; answering any questions and making sure everything is done right. I'll be using them from now on. Service done right!
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June 2023 by Lauren Hughs
I've been going to McWhorter's for over 15 years. I keep coming back because they treat me with respect, always are upfront and transparent and do a fantastic job. Grateful for the staff and all they do to make the experience of car repairs or tire purchases as great as possible. Truly unparalleled service.
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May 2023 by Sarah Hays
Been coming here for 20+ years. They always do what I need for my vehicle affordably and honestly.
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January 2023 by Norah B.
I pulled up to my RV spot only to realize I had a giant hole in my tire on my RV. I called and they said..we have your tires and will send someone out in an hour. That they did and they were able to work on everything without me moving my RV..fully mobile! They were quick and reasonably priced and knew tires! Thanks so much for getting me back on the road to my next destination. Highly recommend
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November 2022 by Dallas Moon
Checked all my fluids & tires getting ready for winter. NO CHARGE! Thank you, McWhorter's !
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July 2022 by Courtney Nicole
I called Mcwhorters ( frankford) to get prices on mounting some aftermarket tires. They gave me a price. I then decided to take into the mcwhorters closer to me ( texas) and they refused to mount them since I did not buy from them.You lost a customer for Iife mcwhorters.One store says one thing the other says another is bad business and definitely not a company I would trust with tires.
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June 2022 by Myname doesnotmatter
Fantastic 5 star service! Friendly, courteous, professional. Had a tire issue while traveling…called ahead from an hour away since there were absolutely no tire places between me and Lubbock. They didn’t have the size I needed, but immediately located a couple choices for me, offering to obtain it so I could drop by to get it changed. Even though they seemed busy w people’s vehicles, they had the new tire when I finally got there and were obliged to change it out immediately since it wasn’t on my vehicle, and because they had a decent sized parking lot I was able to take my spare off and put the new one on and get back on the road, all within 30 minutes of my arrival! Thank you guys!
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June 2022 by G R
I went on the morning of May 20th at about 9 am for a slow leak in a tire. I was told they could get to it butbit would be an hour and a half wait. Nice employees for sure yet I wasn't told what the problem was after I paid. The next morning I still had a leak so I took it to the location on 50th and after an hour and half wait I was told it "may" have been the valve stem that was leaking so they replaced it and I was charged again even after showing them my receipt from the previous day. Silly me for thinking it was fixed the first time and even dumber me for expecting them to stand behind their work and not charging me. Oh well, hard lesson learned.
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June 2022 by RIley Lewis
Tom's the man. Quick efficient service, fair pricing, personable people, and a comfortable lobby. Will be back.
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April 2022 by Erica Colston
This place is the best!! Better than the big tire shops cause they take care of their customers especially college students who parents are five hours away! They took excellent care of my son and told us what really needed to be done after we got horrible horrible horrible service at discount. They are super nice and from now on we are only going here for anything. Thank y’all!!!
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March 2022 by AJ M
Very friendly as always and understanding and very helpful....thank you guy's and madam ?????
