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April 2024 by Justin F.
I took my two very large dogs to get groomed. They had gone there for over two years and have always been satisfied. That morning there was a new person there and I explained that I wanted my dogs backside shaven because he would get it pretty messy. I told her that I wanted the normal cut for both my dogs. When I went to pick up my dog they made me pay first, which is not what they usually would do. After I paid they brought my first dog which she looked beautiful. After that they brought another dog and I looked at him and said who is this, what happened. They had shaven my dog completely. He is a two coated dog and I know for a fact you do not shave them. They told me that she misunderstood what I said when I asked her to shave his behind and thought I said to shave him completely. I was very upset, my dog was seriously depressed. I went back the next day to complain and told her that the weather was cold and he would be cold, so she said here and gave me a sweater. She never addressed the mistake they made and never offered to refund me my 120 I had to pay for him. I will never return to that place and recommend that anyone find another place to take your babies to. That was pathetic.
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March 2024 by Joshua Thornton
Very good grooming and my dog came out smelling extra fresh, The people are friendly and the service is superb, HIGHLY RECOMMENDED
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March 2024 by Janis Henderson
They have alway cared well for Lucy and are careful in handling her needs due to pain/sensitivity from an old injury. Today was Lucy's first trip since her loss of vision. She came home happy, happy, happy!
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December 2023 by Alexius Bishop
Awesome staff! They always take good care of my fur baby
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November 2023 by Amy Zuniga
Great place to get your pets groomed. The lady's that work there are always smiling and friendly. The groomers usually know my pets names.
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October 2023 by Rebecca sotelo
Got my baby home and as I'm holding him and checking out his haircut he's snapping at me which he does not do when getting cuddles. He's only 4 months old, and I notice a cut on his paw and private area. I will NOT be taking him back ?
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October 2023 by Steve Luckas
Unfortunately I have to recind my previous positive review. We brought our Samoyed here with express instructions that she should only have her paws and a sanitary done for trimming. They trimmed her legs and belly significantly which is not at all good for a Samoyed. Our dog is also still limping over a week later. She has arthritis but we've never seen her limping this bad for this long.
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October 2023 by Daniel Martinez
Nice and friendly people, they make everything easy, and our dogs always come out looking and smelling awesome!
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August 2023 by Chris Gonzales
They left my dogs outside w out water and now my female is going to the vet for heat exhaustion. They shrugged off and when I got home my male drank to complete bowls which isn’t normal when giving access to water. It’s hot as hell and it’s common knowledge to dog owner’s certain breeds over heat quickly but these chop shop, warehouse them and no true care or anything so it’s was my first and last experience. Value was common price for services.
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August 2023 by Jennifer Riley
My dogs have gone for their beauty appointments for 3+ years. Personable and knowledgeable staff. Easy to get appointment. Fair pricing. They take notes of what I like and don’t like.
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August 2023 by Jasper Dragonborn
Our dog always gets cleaned up here, and she always looks great.
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July 2023 by Matthew St.Amour
Dragged my husky across the floor by the leash. She is a Senior dog and they didn’t even try to give her a chance to get up they just kept dragging her. When I arrived they were shaving a dog and doing it extremly roughly. Do not come here if you want your dog treated gently
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July 2023 by Derek schoch
I wish I could give negative stars! These people dragged my dog around like he was nothing but a sack of potatoes, and proceeded to deny it after I confronted them. Horrible people. Horrible costumer service!
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April 2023 by Fred Gutierrez
Took our two babies to have them groomed, they did an awesome and excellent job. Took very care of my babies will continue to use Lubbock Pet Grooming
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March 2023 by Christina Villafranco
Zuis loves coming here. He's always excited to come see the ladies.. they do an amazing job
