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October 2023 by Sammy Shelley III
Not available for my needs for a motorcycle tow because I had no account with them.
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September 2023 by Savannah
They took forever to get to me so when I called back to explain that I found someone else to tow my car, the lady gave me an attitude and hung up on me. Do not recommend.
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September 2023 by Jordan Smith
My car was damaged while being dragged through a parking lot. I have left 30 msg for the owner… see you guys in court.
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July 2023 by Karen SW
They were 1 1/2 hrs. late appt. time was for 8am & showed up alittle before 10am. Truck driver kept talking about this that and nothing about our vehicle being towed, making me even later to work. Alot of the blame game going on between the driver and the dispatcher. Very poor service.
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May 2023 by Jacob Olmos
Quick and best price
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April 2023 by Omar Khan
Great experience with Lads! I was stranded outside of Lubbock and they answered first time and quickly towed straight to the mechanic at a competitive price. Would highly recommend if you need a reliable tow service
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February 2023 by L. Garcia
Rude, terrible customer service, unprofessional service.
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January 2023 by Chasney Clemons
Hate I had to get my car towed but the lady who answered the phone was patient and super sweet. Daniel, the gentleman who picked my car up & brought it home was very professional and kind. I’m very appreciative to Lads for their A1 customer service and quick response. It didn’t break the bank to have my car brought home either. Thank you guys, so much!!!
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January 2023 by Shelby Stringer
I am never one to Wright a review. I hate Karen’s. But this review is about a Karen. I Got referred to this company to get my truck towed to a collision center. I was just asking about price and she said it depends on how far it’s going. I said it would be going from my house in Lubbock 8 miles to a body shop. She said “I don’t know where your house is” in such a rude snarky way. I don’t know why the front desk ladies at towing companies always have to be so rude but they always are.
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October 2022 by Tracey C.
Horrible towing company. Tailing me with his brights on going g down the highway. Would not recommend anyone who would do this and plus they stole a truck and have horrible customer service
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September 2022 by Dennis Harper
Should give 0 stars. An employee did a side job for a friend and stole my truck. They are thiefs. The deny it happened even after the employee admitted to it
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August 2022 by Jay Bowder
The woman on the phone was extremely rude and unprofessional.
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August 2022 by Cat C
Geico referred us to Lad today and they provided excellent service! Very helpful service and the tow driver was very nice! Great communication, arrived early, just great service, thank you!!
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August 2022 by Cat C.
Usual summer road trip story. My buddy didn't make it out of Texas before the car died. Geico provided excellent service with my emergency road claim. They contacts LAD for the tow. I got several text confirmations they were on the way. The drive called me to let me know his ETA. He arrived EARLY than his ETA!! Got the car to the shop, shop was terrific as well. My buddy is back on the road headed west! THANK YOU TO everyone who provided great service. The driver was wonderful!!
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August 2021 by Mary Hamilton
very professional and friendly, 1 driver goes above and beyond