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February 2024 by Michelle McFerrin
Disappointed in cost and selection. Left without buying anything
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January 2024 by Pearl Hilburn
Staff at cash register were friendly and helpful . Ann, register attendance was helpful , friendly, and very positive.Also the Manager, Patrick, greeted everyone with smile, helpful, and the store was kept clean and neat. Thanks for this, makes it easy to locate items. Everyone seem to have a positive attitude.Thanks for this.
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January 2024 by Kyle Hooks
So much trash out front-very disappointing-this was one of the best Kohl’s I’ve ever been to, there is garbage all over the place.
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January 2024 by Bianca B.
I went in here to do an Amazon return about 15 minutes till close last Sunday (Jan. 7th). The return was a quick exchange. Interacted with 4 employees while in there, as I did buy something, and every one of them were polite. One even helped me find what I was needing. It was a nice little experience.
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December 2023 by Linda Rowntree
I LOVE Kohls. Always find something surprising and perfect
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December 2023 by sylvia thomas
Hard to find prices on items. Isle are not wide enough to push carts.
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December 2023 by Ella Sambrano
Excellent prices and ease of shopping
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December 2023 by Lili Kagels
Staff here are amazing! The store is always clean and neat. I love the new self checkout. Patrick helped me yesterday with a pick up order and went above and beyond, he took my cart to the front while I did some extra shopping and then took time to take it out to my vehicle once I was done. He was very friendly and cares about staff and customers I seem just from one interaction.
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October 2023 by Markay Brown
Good staff! Great clearance racks!! Enjoy finding a good deal! Great place to shop!
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October 2023 by TG JR
Waited in line for over 15 min.'i was ok with that until' The cashier finally called for back up, after she got stuck with the couple in front of me then the other cashier showed up they grabbed the customer behind me.. I mean what, why? I've been waiting longer.. was it because I'm a guy or worse. I refuse to play the race card, but I'm limited on my options to understand.. for the 1st time in Year's I was going to spend my money there. You all keep on shopping there, I'm out.....
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October 2023 by Maggie Bachman
All my dealings with Jeneth were great! I returned $200 of clothing. I had a few receipts but some were missing. The clothing that I didn't have receipts were on transactions that could have been on 4 different credit cards. Jeneth was very pleasant when searching for what credit card was used on each transaction. She never made me feel like I was putting her out, having to check the different scenarios that they could have been. Jeneth explained what she was doing but even with that I was a little leery about the transaction since there were many items being returned and credit card involved. She made sure that before I left the store I was comfortable with what was done. Jeneth also helped me with an Amazon return the next day and again she was oh so pleasant. Thank you very very much Jeneth for all your help!
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September 2023 by Sheri Lusk
I love our Kohl’s store here in Lubbock because everybody is always very helpful and friendly and they always have such good sales.
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September 2023 by A B
The staff is great at this location just the ability to look at what's available for a particular store online does not match what the stores inventory is on top of that I just recently got a Kohl's card I'm waiting for it to come in so the only way I'm able to purchase is through the store however nothing that they advertise as far as electronic Bluetooth headphones is in stock now being that I've been in retail for over 10 years just hard to imagine that you would advertise for something you don't have and it's the in-store advertising they have displays up that show the price but they're not even in stock so I was told I will have to wait till my Kohl's card comes in and then order them online so again I'm going to have to wait probably a total of three weeks to a month in order to get headphones that are advertised in store.
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August 2023 by Brandi Royce
From the time Kohls has opened here all the coupons were given and accepted. Now “prestigious” apparel isn’t included. Who determines what is prestigious? Couldn’t even use my 30% off because I bought Nike and under armor. Really? Won’t be there again. Kohls is a store that will be right there with Sears and JC penny’s. It’s a glorified department store.
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July 2023 by Keeley
Love Kohls and love my new makeup from Sephora! The associate that helped me find the correct shade was very help and knowledgeable about the products! My make feels very natural!
