“I had the most delightful experience at this store! Lyam was very helpful when I was ready to switch providers, he helped me find the best option for me and my family! I will always recommend this store to family and friends.”
“Update: Went to the physical store the employees were very helpful and able to get me my phone. I was in and out in a couple minutes. Next time I’ll just go in store to buy my products instead of purchasing online and waiting for Verizon to send and email.Original post: Been waiting to get a confirmation to pick up my new phone for over a day. The store doesn’t pick up the phone to answer questions. The call centers keep saying I have to wait. I chose the pick up in store option as it was supposed to be ready after a couple of hours. If it was going to take days I would have just had it shipped.”
9AM - 8PM
5031 50th St, Lubbock“I just got 2 new lines and accessories. I was assisted by the manager Kenneth. It was an amazing experience and I didnt have to wait long to be assisted. Will continue to come to this store.”
“Went in with my friend to ask about their home internet options, Rachel was SO SWEET AND HELPFUL! Thank you for much for setting everything up, taking the time to speak with us. Great experience!”
10AM - 8PM
2420 19th St #1, Lubbock“Janna, the little girl who was working in the office, was absolutely amazing. She answered every question in a timely and polite manner. Janna was unquestionably the right person for the job for my daughter!!! Thank you Janna”
10AM - 8PM
4814 S Loop 289, Lubbock“They are good at customer service and take good care of folks. If there is an issue, delay, setback, or inconvenience, they do everything they can to make it up to the customer. It's an awesome store with several great people working there.”
“TEN OUT OF TEN!! I had the fortune of getting Amber to help me. She was fabulous to work with. The customer service here is top notch, and the salesmanship - amazing. There was no pressure, in fact, I feel like they went out of their way to get me the best deal possible. This is why I'm with Verizon.I got an experience, not just a service. While Amber was getting me all set-up, the manager, Kyle, put my new protective screen on, and Deirdre (sp?) had me in stitches with laughter. This is what a real team looks like. 100% genuine people working there. Thank you Amber and Deirdre for not only helping me, but for making my day great! Y'all rock!”
9AM - 7PM
5021 Milwaukee Ave, Lubbock“Great service on this visit, very prompt. Previous visit excessively long wait as only two clerks were on the floor though at least two more and possibly three were in the back occasionally looking out and ducking away.”
“Both ladies were very helpful got me all setup quick and fast helped me with new features of my new phone. Very very satisfied with the customer support and service!”