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November 2023 by Desiree Johansen
Extremely HAPPY about the entire process of buying our QX80!!! I would definitely recommend this dealership to anyone looking to buy a vehicle. This has been by far our best car buying experience. Thank you Matthew Canales for a wonderful experience!!!
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November 2023 by Roel Canales
Had a great experience! Matthew and his team made me feel at home and gave me all the information I needed to make the car buying process seamless and comfortable. I left INFINITI excited for my new SUV and the service I know I’ll receive when I visit INFINITI of Lubbock! Management, Sales and Service here are Phenomenal!THANK YOU!!!
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November 2023 by Summer Caffey
Fastest car buying I’ve ever had. My sales girl, Alyssa, was outstanding. The only complaint I have was that they didn’t fill up my car with a full tank of gas. Overall, it was an incredible car buying experience. Would highly recommend.
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November 2023 by Dalton McBride
I got a full scope of any issues minor or major going on, after approving all things, I was driven home by a member of the service team. Very nice man, and my car service was completed in a timely manner. I got my car back after service and truly it’s felt healthier, lighter, younger. Infiniti cars are reliable and the service techs even more reliable. If you have concerns or just in need of a tune up like I was, I’d look no other place than the dealership, employees are pleasant and capable! 10/10
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October 2023 by Chris L Gurgevich
Tim was our salesperson. Tim was very professional, courteous and pleasant to work with. Tim spent a lot of time with us explaining and demonstrating all the operational features. Very patient. Definitely a rating of 10 with 5 stars
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October 2023 by Billy Roddy
David Salinas and Richard Adams and the whole team went above and beyond! In and out in no time! Perfect car! Perfect deal! David Salinas is my car guy for life! Richard Adams is probably the most honest, fair, trustworthy and nicest guy in the car business!
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October 2023 by RaKell Henderson
From the moment we stepped in the door we were treated with the upmost respect. Matthew Canales was so sweet and amazing, this was his first week so he wasn’t familiar with a lot however he did everything he could to help us. James and Jay were both extraordinary as well. No one there made us feel like we couldn’t afford anything, yet they found what worked for us and will forever have a repeat customer with our family. Thank you so much for your kindness and genuine concern on getting us into what was the best decision for us.
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October 2023 by Brenda Hanks
The service was exceptional. Got SUV in and out in a very timely manner and repaired the vehicle and now drives like it did when I originally bought. Would highly recommend!
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September 2023 by Leah L.
I know I can rely on the Infiniti of Lubbock Service Team to complete top-notch maintenance and repair of my vehicle. Service Advisor Erica Mendez is warm, friendly, and professional. She listens to my concerns and helps me make the best choice for me and my vehicle. The service techs are phenomenal. Thank you, Mason, for clearing my windshield washer fluid jets and for saving me some money! The Infiniti of Lubbock Service Team continues to exceed my expectations, and I look forward to many more years of business with them.
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September 2023 by Alesia B Smith
Was in the process of purchasing a vehicle with this dealership as an out of state buyer. They wouldn’t take a down payment to hold the car, we got the PO and sent to my bank so they could send funds to dealership, which sales person knew. Received a call on Monday morning saying they sold the car without telling us! We would have given money to hold. The sales manager was not friendly at all. I’m disappointed in their business practice.
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September 2023 by Jack Pershing
I went through the trouble of pulling my credit (now I have hard pull on my credit) to buy a car sight unseen. All paperwork was sent back and forth from the dealer to my bank and they decided to sell the car we had a deal on to someone else. This is a shady business deal and the owner does not care about you or your money.***Edit*** tried to speak with the sales manager and he basically told me my money was no good and even though I had a purchase order from them sent to my bank that it wasn't good and I was "in second place" SERIOUSLY THE FOLKS ARE NO GOOD AND WILL NOT RESPECT YOU OR YOUR TIME. WE HAD A WRTITTEN AND VERBAL CONTRACT....
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September 2023 by L Haasl
I don’t normally leave reviews, but we recently serviced our Infiniti at Infiniti of Lubbock. They are transparent, up-front about details and pricing, kind and considerate, thorough and the cost was surprisingly loser than the dealership we have used for our previous 3 service appointments. Every single person working that day stopped and greeted us and made us feel welcome.
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August 2023 by Tara Harbuck
Garrett Sullivan’s was great and so helpful. He knew exactly what I was looking for and made an effort to keep helping me test drive until we found what we wanted. He was very knowledgeable about all the vehicles. The dealership also worked with me allowing me to take the vehicle home for the night to test drive and show the family. The paperwork process was easy. I had an awesome experience!!
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August 2023 by Whitney Conkling
I had the absolute best experience with Infiniti of Lubbock. They were extremely helpful in answering all of my questions and were patient with all of my requests. I wasn’t able to be there in person, and the salesman David Abbott was so nice to always send me detailed videos and photos and explain everything to me. They are a hands on, honest company who I trust immensely to take care of their customers. I won’t purchase a car from anywhere else!
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July 2023 by Lori Savedra
Reagen and his team went above and beyond to help High Point Village find a van for our Villagers. They took care of everything and always kept us updated on the progress. Thank y’all so much.
