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November 2023 by Wayne B.
Bought a Maytag dishwasher, excellent price. Purchased on 1st expected on 8th but wasn't delivered till 15th. Paid for waterline kit and new electric cord. Didn't have with order when went to pick up, had to ask for them and they had to go get some off shelf. Ordered in Black , when our own hired plumber opened box it was stainless steel. Very frustrating but will keep it cause don't want to wait for another 15-20 days for yet ANOTHER one.
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November 2023 by Sherri P.
I ask 3 employees to help me find a tool I needed. They all told me where to go and I still couldn't find it. I saw this lady I believe her name was Tiara who works in the appliance area. This employee has helped me the last 3 days because I have large products to complete right now. She has even come and ask me if I needed help. So today I saw her and I walked to her. I knew it was not her area but again she was so helpful. She looked up the item and it says there were 15 items. The reason why I couldn't find it was because it was out of stock where they were suppose to be displayed. She found the box up high in the shelf and went and got a ladder to help me get the tool I needed. Then she restock where the tools were supposed to be. Even in this time where there are not enough employees in many business I was grateful that she works there. Because I was about to leave and go to another store to get what I needed. Thanks
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March 2023 by Tonya J.
Absolutely no accountability. We were seeking help with a kitchen design project and waited an hour for someone to help us. We were assured the designer would be back but s/he never showed up. There were 3 other couples waiting also for assistance. We tried contacting a supervisor and also got the run around. No one wanted to hear our frustration. We ended up leaving disgusted. While we probably dodged a bullet by not transacting with the Home Depot, it is still frustrating and disappointing that they could care less about their customers. We plan to never shop there again for anything. We're certain they won't care anyhow.
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February 2023 by Jan S.
It is almost impossible to actually shop inside the store itself. Aisles constantly closed or blocked. On at least 3 occasions I have left and gone to a competitor. Most recently I was attempting to shop for electrical supplies and here came the flagger and the forklift. Forklift driver hit numerous items. As it became apparent they wanted in the aisle I was attempting to shop in, I gave up and decided to get items in an adjacent aisle. By the time I got there, this aisle was also blocked. Seriously can't they stock shelves after hours? Gave up and left. Guess they don't care about customers
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November 2022 by Lee D.
I went to the East Lubbock store today (11/18/2022) to order ceramic flooring. They had difficulty finding the product in the store (even though the website showed it was in stock). I spent over half an hour while the associates tried to find it. They couldn't find the tiles, but agreed to deliver it to my home. An hour later the store called to tell me they actually did not have the tiles in stock and would not get them again. I told the person who called, "I'm very disappointed to hear that." The person from the store then asked when I can come back to the store so they could refund my money. No effort to try to keep my business (over $900 purchase), and in fact seemed more interested in finishing the phone call as soon as they could. I'm going to look at purchasing my floor tiles somewhere more interested in actually earning my business.
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July 2022 by Alyssa O.
I called twice today for tool rentals, initially he answered the phone "tool rentals hold please" in an extremely rude tone, didn't wait for me to respond, immediately put me on hold for over ten minutes and when I called again just didn't even bother to answer. It rang so long the phone hung up. Do not recommend calling for any reason, they obviously don't care about phones, only if you're in person.
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July 2022 by Jacob L.
I called to simply see what availability was on a product and not once, but TWICE they hung up on me. This was specifically in the flooring department. Horrible service.
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May 2022 by Angela P.
Home Depot has always been so great with returning items! I have made several purchases that needed returning and they have always been so great about it! For me, there is nothing worse than having issues about returns!
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May 2022 by Mindy V.
It has been a HUGE nightmare dealing with Home Depot!!!! On December 17th, I ordered a dryer from them. I scheduled the dryer to be delivered on December 28th because we went out of town for Christmas and we'd be back home by then. On December 28th, I called and was told that my dryer was on backorder and that it would be delivered on December 31st. I called again on December 31st and this time I was told that it's on back order until January 28th. First of all, there's NO EXCUSE for anyone to have to wait a month and a half to get a dryer!!!!! Second of all, we're moving to another apartment complex on January 29th and our new apartment complex comes with a washer and dryer. This was in December of 2020.
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October 2021 by Melodie J.
This store has the worst customer service I have ever experienced. They are willing to lose a customer and a sale rather than help you. Also never pay cash for anything over $500, they will not give you your money back and will mail you a check that will take over two weeks to get to you. Managers are not trained and can't do anything but what the computer tells them to do. Also the delivery service they use are unprofessional and you don't get a choice, they only have one. Will never spend another cent in this store. I gave one star because it won't let me post with none.
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August 2021 by Kylie C.
I want to give a shout out to Reyna who was working at the self check out area. She was under staffed and the item I bought didn't have a tag on it. The line was getting long and people were angry. Totally not her fault and she handled the stressful situation with grace and I really appreciate your help. Thank you, Reyna!!!!
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July 2021 by Betty O.
service sucks you ask for help and all you get is BS and send all over the store to the wrong place or they want even help you
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June 2021 by Pam B.
Came in looking for a rake to do yard work at my sons place. Found what I was looking for and would have loved to browse the beautiful plants but I wasn't there for those...the lady that checked me out was very nice and wished me a blessed day..I always love that
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May 2021 by Bailey D.
The employees in the store are the best. Wether it's helping you in hardware or going to the pro desk for some grade A service. All this and get my favorite part is that sweet Milwaukee girl with an ass that won't stop.
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April 2021 by James H.
Just go to Lowe's the customer service here is trash. If you don't mind waiting 45 minutes before someone shows up to help you and has no idea what you're talking about this is the place for you.
