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November 2023 by jdlove me
They always have something I like, and the staff is nice!
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September 2023 by Aurora Startist
I had a very negative experience at this goodwill. For reference, I travel very often and go to goodwills across the country so this is the first time I have ever had a bad experience at one. I went in and looked for what I wanted, and I found a shirt that I was incredibly excited to find, (I am looking for fabric more than I am for the clothing itself). I go to check out and to find out the shirt I had didn't have a price tag as it was on the special rack I guess. The guy that was checking me out, told me its store policy and that he has to put it behind the counter so that they can reprice and put it out on the shelf the next day. I asked why they couldn't price it right then and there as I was ready to buy no matter there price. He kept saying he couldn't do anything and that was store policy. He said I could come back when the store opened the next day and that I would have to find it on the shelf again. Another store policy was that they weren't able to hold it for me. Whatever is goodwills policy, or whatnot, I've never had this happen to me in any goodwill before. It was terrible customer service. I went back today when they opened and the shirt was no where to be found! I asked a different staff member if she could look in the back and she said there wasn't anything as I described back there. She said if it was the shirt she thought it could've been that it had a hole in it and was sent to the pound! Unbelievable. I don't remember there being a hole and even if there was I was buying it for the fabric because it was a nice fabric that could be made into something else. I am very upset by my experience and there's nothing nobody did to make it better. I have never had such a negative experience at a goodwill before and of course its such a niche thing and the circumstances were poor as I was really excited to buy this shirt and it just so happened to not be priced. Terrible policy and service.
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August 2023 by Jacob Swim
The 2 ladies working closing should be fired immediately. Uniformed, wasting 20+ minutes of our time, then snarky, rude, and unprofessional. I will be talking to upper management
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April 2023 by DJ J
Can someone from Goodwill please define what a t-shirt is?!I've been told before by goodwill employees that if a shirt has a front pocket, that is not a t shirt, but rather a short sleeve shirt. Today I went to purchase a T-shirt (no pockets or anything) and the employee at the register tried ringing my up for a short sleeve ($3.99) instead of a t-shirt ($1.99) when I asked why it wasn't a tshirt price, she said that it has to be cotton to be considered a t-shirt.The signs in store simply say T-shirt $1.99 with no definition. I'm tired of expecting one price, only to be wrung up another price. Maybe price tags on each item would help this?
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March 2023 by Carolina Reyna (Tati)
Great second hand store glad they disinfectant what brought in
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February 2023 by Elie J.
I love goodwill and I got some of my coolest and most useful stuff from here. Stuff that would usually be like 50$ is only 5$ here. Great prices and great selection!
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February 2023 by T Ajala
You get good stuff here. However, I think there merchandise are usually pretty expensive compared to other goodwill stores around.
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February 2023 by Sandra B
Prices on most items are extremely high....considering this is a "THRIFT" store.
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January 2023 by israel h olivarez
I love shopping here I find good deals better than Walmart
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November 2022 by Jimmy Hernandez
It just happens that every time I go there I ask for help they turn around and go elsewhere and they help the totally offers a person when I ask hey sir can you help me and it looks like I'm talking to a brick wall
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October 2022 by Tammy LeMacks
in Lubbock they were actually alot cheaper then the one in Roswell New Mexico were I live at
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August 2022 by Annie Elizabeth Cedars
I absolutely love shopping here. I get really great deals on clothing for my granddaughter and myself. Not to mention nice decor. All at reasonable prices that doesn't break the bank.
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August 2022 by Jan Brown
Very disheartening when I donated this afternoon. I wanted to keep my boxes that I bought item in, so the man literally dumped items in crate without a care as to what was in there. I said many things are breakable.His reply was, “If they break, they break.” Crate was handed to another man sitting inside a box truck. He literally dumped items into a huge box. No care whatsoever. I know they are overwhelmed with donations. I could have easily put my stuff in the dumpster at my house. Won’t be donating to Goodwill in the future.
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August 2022 by Mahedi Hasan
They sell used, open or unused products with a cheaper rate
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August 2022 by Lisa Brock
Got there around 5:15 the location on Marsha Sharp and ave Q (they close at 7) they had already closed 2 of their 3 dressing rooms. I HAD TO WAIT 31 MINUTES TO GET IN THEDRESSING ROOM, THEN THEY CLOSED IT 15 minutes til 7 so you couldn't try anything on. I put everything I was gonna buy and decided I would go to a different one next time
