Customer service is awful!! The service manager Jimenez is beyond rude!! He does not care about customer service at ALL!!! I will not recommend gene messer Volkswagen to anyone!! I will never purchase another vehicle from them either!! So disappointed in the way we were treated!!
September 2023
I could open a dealership with service half a step above dogshit and put these guys out of business
June 2023
Mark Cortez has some of the best customer service I’ve ever had practically anywhere. Service was relatively quick (I was expecting and was told it would take longer). All the workers I talked to were super friendly as well.
