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November 2023 by Luis Dominguez
Samantha Trevino is the worst customer service manager. Worst attitude and then got mad when I dished it back.
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November 2022 by Stacy G.
Most front desk staff are friendly but you could use a no gum chewing policy. Teller was smacking gum and blowing bubbles while assisting and the person she asked for help was also smacking gum. Unprofessional and so annoying.
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October 2022 by Google user
I'm 700 miles from home. 10 min before they closed I found my branch back home erased my paycheck while depositing my husband's check..Talk about FREAKED out. I found this branch was the closest and raced to it. This super nice branch called home and stayed late and got it fixed! ? THANK YOU!!!!!!!!!♡♡♡♡♡♡♡♡♡ Awesome Relaxed Branch Manager and People. Calmed me down. ? Thanks!
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October 2022 by Rachel Everett
I'm 700 miles from home. 10 min before they closed I found my branch back home erased my paycheck while depositing my husband's check..Talk about FREAKED out. I found this branch was the closest and raced to it. This super nice branch called home and stayed late and got it fixed! ? THANK YOU!!!!!!!!!♡♡♡♡♡♡♡♡♡ Awesome Relaxed Branch Manager and People. Calmed me down. ? Thanks!
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September 2022 by Uysal YILMAZ
Always smiling faces and helpful.
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June 2022 by Vaughn Gentry
I guess you guys are starting to be more like a bank.i really have no issues with employees but I sometimes don't get off work until 6 and I guess you are shutting down @that time and it's not a convenience.
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June 2022 by Jacquie zediker
Jennifer went above and beyond and had excellent customer service skills. Highly recommend this branch
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May 2021 by Christian Vasquez
Great bank. If you’re reading the other reviews it’s because they do not know how to take care of their account. I haven’t had any issues with them, knowledgable about their products. Located in Walmart
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December 2020 by SmoothCruz
Great bank. If you’re reading the other reviews it’s because they do not know how to take care of their account. I haven’t had any issues with them, knowledgable about their products. Located in Walmart
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January 2020 by Aj munoz
Always have attitude and cant seem to do anything
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September 2019 by jadrian renner
Will not give a roll of quarters cause not a member one no first convenience bank at my house just traveling second if ever was not now and third hope you go out of business
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August 2019 by Jeremy Smith
Worst banking experience I've ever had....My wife has an acct here and I've been able to deposit money, withdrawal money, etc from the same account for YEARS now...went in today to "simply" get change for a garage sale I'm about to have, and was told by the clerks that they couldn't help me with that because I don't have an account with them! I also tried to talk to the manager whom was at the desk in the little office and they refused to allow me to address my concerns to her. This doesn't seem like a big issue, but there's just no reason for such a negative customer service experience in response to a very basic request.
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December 2018 by Jesse L.
Worst bank period, not including the shitty a** workers they have at this location. Do not and I again repeat, do not do business with this bank period!!! Use Navy Army!! Don't be the person who learns the hard way like many of us have already! They have no common sense, do whatever the opposite of what you need or ask for. Costing you money, have no corporate office, will say they put in an email to have someone call you back in 24/72 hours and it will never happen. They will hangup the phone after being rude because you give them a taste if their own s*** in return. They will never apologize for being rude just find some way of blaming it on you! Till this day, 7-8 days later no one has called me back period to resolve issues. SOOO AGAIN LIAR !! I REPEAT DO NOT DO BUSINESS WITH THIS BANK PERIOD!!
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November 2018 by Josh B
Had my acct for 12 + years. Started a savings acct for my daughter 2 years ago. My wife and I merged our bank accounts at another bank and I no longer had need for this acct. When I closed my acct I was told I had 2 checking accts. They tried everything to keep me but I had no need for the acct anymore. I called customer service about the issue and was told it was an easy fix if I was still a customer but they didn't know what to do since I no longer bank with them. All I wanted was the interest owed to me on the acct that should have been a savings acct. That was over a month ago and they have not done anything about the issue.
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November 2018 by nedra mackey
This is the worst bank in the world i would advise everyone to change banks asap they charge u for thing's u didn't use 34$ for nsf even if u have money in ur acct the worker need lots of training and i dont see how the mangers r mangers they do not do there job