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March 2024 by Theresa Reimer
Beautiful strawberries
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March 2024 by Chris
1st time customer and last time customer here. This is the reason why.It has been 3 weeks since my wife called about having mold on our arrangement after having it in our fridge for a day. Spoke to a shiloh and explained the situation and offered to take it in so they could see mold growing on it. They told us don't worry about it and that they would issue a refund. Never heard back. Called a few days later because we were told we would get a call back from a Mgr. Another week goes by and nothing. I call back today and spoke to a Mgr named Jacob. Explained what happened a third time and who we spoke to. He advised me that shiloh no longer works for him and if I had taken pictures proving there was mold. I told him we offered to take it back the 1st time we called to show them. He said he needed pictures. He then said he was going to refund it. Before I could get any information on who I spoke to, he hung up. Called back and wanted to know who I spoke to, and he rudely said his name and his position. Then, when I started to tell himself about how rude his actions were, he hung up. I called back and was hung up on. I called back again, and some woman answered the phone and said he was out of the store. All I wanted to for the to correct of refund money I spent with them. Make it right. I will update to see if I get anything back but as of right now, nothing has been done.
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March 2024 by Sonia Torres
Picked up our $5.99 surprise bag and received 4 soggy dipped chocolate strawberry.
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February 2024 by Tammy M
My husband ordered me an arrangement and a tray spending $200 for Valentine's. He was called the morning of the 14th and told they could not make the deliver to me but her could pick it up. He traveled 100 miles to pick it up and deliver it himself( I work in Lubbock but don't live there). The tray was not what he ordered and they had no flowers for what was suppose to be a beautiful arrangement. They made a small attempt to make up for it by giving him several other items but it was not equivalent to $200. He then had to drive back home 100 miles after he delivered it to me himself. Definitely will not be ordering from this establishment again. The order was place 6 days in advance.
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February 2024 by Enrique Rodriguez
I order an arrangement Yesterday morning for delivery today (St. Valentine Day) and it came after 10:PM and also does not look like the picture. A lot smaller than what I pay for. Don't waste your money with this people.
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February 2024 by Alex Blair
Jacob and his team were super helpful and went above and beyond to help us with our order!
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February 2024 by Ashley Lindsey
Edible arrangements has yet to be beat! Jacob and his staff always deliver the best quality bouquets at the best prices!! Highly recommend anyone taking their business here...you won't be disappointed!!
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February 2024 by Elizabeth Howard (Beth)
Absolutely awesome. Really appreciate their help with my order.So nice to work with and great service!
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February 2024 by Derek Jefferson
This location decided to not refund me for my stolen product. I did pickup my order after it was remade but they refused to refund me my delivery fee knowing my first order was stolen.
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December 2023 by Preslea Thompson
Purchased a basket today from EA and am very pleased! The customer service was awesome! I was instantly greeted by the store manager, Jacob. I described to him what I was looking for and he went over all the best options from size, flavor, and top recommendations. The arrangement looks amazing! So fresh and well put together. Thank you, Jacob for such a wonderful job and recommendation. Such a great experience. I will definitely be back for future orders. Highly recommend!
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December 2023 by miranda m.
Jacob had amazing customer service! He was so kind and kept me in the loop about the delivery! I would definitely recommend! The fruit was delicious and fresh!
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December 2023 by LOVEULORD1
This place is AWESOME!!! Jacob and his team have always gone above and beyond to do the best job and for the best price possible. I am always impressed with their service and the quality of their products. They are a blessing to our Lubbock community.
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October 2023 by Brandi Spinn
Ordered this from across state for my best friend's birthday, included with a timing request for delivery. Fulfilled 100% as asked and the treat was called "beautiful" by my niece. Safe to say, it was a hit all around - thank you!
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October 2023 by Shanelle Fike
Delicious!!! I had some trays made up for a wedding shower. They were absolutely delicious & beautiful. I had so many ladies comment on how yummy everything was. They were a pleasure to work with! I will definitely be ordering from them again in the near future!
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October 2023 by maddie moorehouse
Absolutely loved this place! They were so fast and efficient, and everything was perfect from the flowers to the cheesecake and strawberries. Jacob did the absolute best job and put a lot of heart into. I really appreciate him and will be ordering more!
