Credit Unions in Lubbock, TX

“Looking for an auto loan and Alliance Credit Union offered me a great deal. The process was really simple and easy and my loan officer Sarah Garcia was very helpful and was great to work with really made my payment and terms very affordable with lots of options that made me very comfortableDefinitely recommend Alliance credit unionThanks again”

“I got a terrific new rate on my auto loan thanks to the staff's assistance, which was very beneficial. Working with Lorelai was quick and simple, and she is amazing. She was fantastic at assisting us with the financing process and was able to respond to any of our inquiries. I highly recommend her and FBCU for all your financing needs!”

“The branch operations manager demonstrated a commendable level of professionalism and expertise throughout my interactions. Her comprehensive knowledge of financial products and services instilled confidence, making the banking experience efficient and informative.Thanks, Briana for all your help!”

“Cindy Nava and Chris Castro did a fantastic job. They both explained everything I needed to do and how to. My wife and I are glad we went to that medical branch..”

“I have been a member of Alliance for 14 years, and they have never once let me down. I refer as many people as I can to them. When I look to my financial future and that of my children, Alliance is the first thought. Their processes are straightforward, their staff is caring and knowledgeable, and their rates are reasonable. I never worry that they'll take advantage of me. Thank you guys for all you've done and continue to do.”

“The employees here are so patient and respectful. They explained everything to me and my son without trying to rush through the fine details. Excellent customer service!”

“I opened up a new bank account. I've opened up bank accounts various times in my life at various places. However, the technology (and customer service) has changed over the years. When I was acknowledged upon entering, I wasn't greeted?Instead, someone stopped typing on a computer at a nearby desk and asked if they could help me. I wasn't sure if she was speaking to me or someone else.Call me old fashioned, but I am used to hearing, hi my name is Suzie, how can I help you today? Or, Welcome to XYZ bank, how many I help you today?I didn't get anyone's names, (I had to ask each person their name, because it wasn't offered) and that was a little unsettling to me.Don't ask me why, but when I'm going to give my money to an institution and I'm asked to trust them immediately upon meeting them, I'd at least like to have their name and preferably a handshake? Again, maybe I'm old fashioned, but that's what I'm used to when it comes to customer service.The lady who helped create my new account was training someone else, and so I sat in silence for quite a long time not sure what was happening. I'm guessing that they were entering information into the computer and doing the necessary paperwork, however I was not informed of anything that was happening and I sat in silence for a long time, waiting for some sort of acknowledgment of what was happening and what was expected of me? Perhaps something like this would be appropriate: "Hello, I'm Suzie and this is Jenny and I'm training her today. We are going to walk you through the process of setting up your new account. There will be some paperwork we need to fill out and several long moments of silence while we enter your data into the computer. Please feel free to ask any questions along the way and we will gladly answer them for you."Again, I may just be old-fashioned, however I think it completely appropriate to be kept in the loop when it's MY information that we're handling.”

“I love the downtown location all the tellers are so friendly, know my name and greet me with a genuine smile. Anytime I've ever had a problem Felicia is quick to respond either thru the phone or in person. I've banked with several other banks in town and believe me when I say you won't find a better place for your banking needs!”

“Aaron Rocha was my loan officer during my process of buying a vehicle and he was amazing . Great customer service, any time i had a question he always responded quickly. I definitely recommend working with him for any of your banking needs at TTCU”

“I have been a member for about 50 years. I have always received top flight treatment. They have fewer staff members than many banks as they operate on a smaller margin. Some staff members, as in any business, are all warm and fuzzy and others are, not so much. Most of their money transactions are handled thru an electronic teller, who is in another area and operates a delivery system much like the motor bank. The one or two people who are in the offices off the entry are busy with book work and do not always greet everyone immediately. The person I normally deal with is very efficient and sometimes comes off as aloof, but he is a very good person who is more into figures than people. I accept him as he is and we get along fine. He has been there for many years and knows the business. If you wish warm and fuzzy, the downtown location has more staff and may be able to suit you better.”