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June 2023 by Jerry G.
All employees have always been professional and helpful. No complaints at all, however, there was a sales rep selling the Infinity PR Pro that changed a 5 star rating. I purchased it and when I got it home, one of the batteries wasn't working. It shows full charge but will not operate the massage device. I spoke with the rep and was told it couldn't happen. "Well I can prove it did!" Super dissatisfied Costco allows people like that to sell in their stores. I'll keep going but will shut down anyone trying to sell anything. Stay away from the Infinity massage device at all cost.
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May 2023 by Moderno P.
I always find what I need for the most part here. However, why do customers have to scan their stuff I'm not an employee here. Convenience ok, but pay me if I am going to scan my own items and still get no bags to put them in. Same goes for Sams Club who never has change for cash.
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January 2023 by Jt S.
I most likely won't be back to the lubbock store. I was there today checking out when I was stopped by a short hispanic woman named Edna I think, asking random questions about my account like am I an "executive member" and what not. The only crazy thing was she didn't harass anyone before or after me about this. She took our card over to a computer and started checking it or something, but didn't check anyone else's card or harass them. I get I was the only black person in the store but if you're going to racially profile at least make it seem like you're doing your job instead of picking and choosing who to harass. Even when she called the manager over saying we had the "wrong card" because it's old, you could even tell he was annoyed with her. I guess racism and discrimination is still alive and well at this lubbock location. DEFINITELY WON'T SUPPORT A RACIST BUSINESS!
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December 2022 by Jenni M.
Costco of Lubbock, TX, is never as busy as the Costcos I used to frequent in Southern California. Love it! (I chuckle real hard when I hear those Texas accents complain that "dang, it's pretty busy today.")Parking is easy. I always snag a spot relatively close to the entrance and a return cart receptical. People are rude everywhere you go, but here most of the customers still have their manners and make eye contact with you. Love that too.The gas station has the shortest lines of any Costco Gas Station I've ever seen. Did I mention their prices are the cheapest too?Most things I have found to be in stock. I don't come here for groceries, though, because I live 105 miles away. That'll change once I have a vehicle large enough for a large ice chest.That being said, they have employees who do not know where certain items are because "they don't work in that department." Twice this has happened. And I think to myself, "Okay, so whip out that walkie talkie and find out because obviously I came to you as a last resort."I noticed a big change from November 2022 to December 2022. In November they still had the plexiglass barrier at the checkout stands. In December, those suckers were removed. Not even sure why they had 'em because I always have to have folks repeat themselves. They don't seem to protect you much from illnesses (that you shouldn't be shopping with anyway) any better than those cloth face masks. So, thanks, Costco Lubbock. See ya' next road trip.
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September 2022 by Letty B.
I love everything they have. I go at least 2 times a week. I love all the socks that I can get. The sketcher tennis shoes are awesome. I love that I can buy nice tops at a very low price. I buy all my husbands clothes here. We have have bought several jewelry pieces and couldn't be happier with them. I recommend Costco to anybody!
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September 2022 by Kathy Schwabe Hill
Costco in Lubbock TX is discriminating against disabled customers who need a motorized cart to navigate the store. While they may not be violating laws, they are demonstrating they do not care about this population. I was told by an employee that the Lubbock TX Costco has a grand total of 4 motorized carts. I was attempting to shop on 9/8/22 and waited over 1 hour for a cart. In that same time. I witnessed other people who were also waiting. 4 of those people gave up and left. That's lost business for you Lubbock Costco. Furthermore, this shows that YOU DO NOT CARE ABOUT YOUR CUSTOMERS WHO PAID FOR A MEMBERSHIP. AND THIS IS HOW YOU TREAT US. YOU ARE PRACTICING DISCRIMINATION. SHAME ON YOU!!!!
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February 2022 by Tracy McCurry
Awesome for my small business! Great savings and perks galore!
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December 2021 by Grant K.
The customer service is great and staff is friendly. On another note. The lady I met in the electronics area with the child on the leash. I'm sorry I asked if he was a rescue. The profanity wasn't necessary but I do appreciate you not sicking him on me.
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December 2021 by Michael Blackmon
Always love Costco no matter what city. I travel a lot and costco is my "go to" if there is one nearby. Costco has everything from tires to mattresses to energy drinks and hotdogs. This store was clean and well organized as always. it was a busy weekend but the store didn't seem packed because they keep the Isles nice and wide. They kept all the lanes manned and running smoothly. There were a lot of customers that day, but the friendly, hard working staff kept the lines trucking on, leaving almost no wait time in the lines.
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December 2021 by Alicia Rose Trubisky
They have an employee named Jaryn that’s amazing!!!
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November 2021 by Marcia Rogers
Costco is no longer a joy to shop at. We have had a business membership for years and have been pleased with our shopping experience. But no longer!!!! I was insulted at the door and the member services cannot find the 2% award they owe us for last year’s membership…I am done with Costco!!!!They are no help if they owe you!!!
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November 2021 by Kurt Miller
I love Costco but, they do not always have the items I need and their website is hard to navigate to see if items are in stock at any one store. I would like to see a better selection of some items.The BIG bonus is that the employees are always nice and perfectly helpful!!
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November 2021 by Mahedi Kabir
It’s only open for Costco members. If you need big amount of products then you should consider costco. But sometimes small type of products has bigger price at costco. I usually like to take photos, but this time I forget to take a bunch of photos.
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November 2021 by jule silbernagel
We make it a point, lots of fun, to visit Costco in every city there is one!Lubbock was gorgeous! Well merchandised and very well maintained!! It also carried product not at our local Costco in Phoenix and was delighted to see product from our home state of ND!!Costco you never disappoint!!
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November 2021 by brandon hardman
While filling up the truck with fuel, I had a sudden urge to find a bathroom...do I "go in the store" just to pitch a number 2? Well my friends I'm sure glad I did...the bathroom in at this Costco is spacious and they have dual grab handles that allow you to guide your rear end onto a soft landing. Costco is the place, just not for discount fuel, bulk food purchases...now we can add clean spacious bathrooms
