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June 2024 by Carrington Ream
Came in with a leak in a tire, was told the whole tire needed replaced and it was wise to replace 2 tires. Understandable. The entire appointment took over 2 hours. Even after they had looked at the tire and made the assessment, it took them an hour 45 to change the two tires. It shouldn’t take an hour to change all 4 tires. What are we doing here? I typically respect that it takes times to get tasks done, especially when busy. No one expects them to change out tires as if they are part of a nascar team. But this was a ridiculous experience, and they told us it would only take 45 minutes for the entire appointment—it took almost 3x that.
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September 2023 by Bryan G
Great service and price, just expect to wait about 45-60 minutes in line before getting helped.
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August 2023 by Glenn Z
Extremely unprofessional and slow
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June 2023 by Jerry G.
All employees have always been professional and helpful. No complaints at all, however, there was a sales rep selling the Infinity PR Pro that changed a 5 star rating. I purchased it and when I got it home, one of the batteries wasn't working. It shows full charge but will not operate the massage device. I spoke with the rep and was told it couldn't happen. "Well I can prove it did!" Super dissatisfied Costco allows people like that to sell in their stores. I'll keep going but will shut down anyone trying to sell anything. Stay away from the Infinity massage device at all cost.
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May 2023 by Moderno P.
I always find what I need for the most part here. However, why do customers have to scan their stuff I'm not an employee here. Convenience ok, but pay me if I am going to scan my own items and still get no bags to put them in. Same goes for Sams Club who never has change for cash.
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January 2023 by Jt S.
I most likely won't be back to the lubbock store. I was there today checking out when I was stopped by a short hispanic woman named Edna I think, asking random questions about my account like am I an "executive member" and what not. The only crazy thing was she didn't harass anyone before or after me about this. She took our card over to a computer and started checking it or something, but didn't check anyone else's card or harass them. I get I was the only black person in the store but if you're going to racially profile at least make it seem like you're doing your job instead of picking and choosing who to harass. Even when she called the manager over saying we had the "wrong card" because it's old, you could even tell he was annoyed with her. I guess racism and discrimination is still alive and well at this lubbock location. DEFINITELY WON'T SUPPORT A RACIST BUSINESS!
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December 2022 by Jenni M.
Costco of Lubbock, TX, is never as busy as the Costcos I used to frequent in Southern California. Love it! (I chuckle real hard when I hear those Texas accents complain that "dang, it's pretty busy today.") Parking is easy. I always snag a spot relatively close to the entrance and a return cart receptical. People are rude everywhere you go, but here most of the customers still have their manners and make eye contact with you. Love that too. The gas station has the shortest lines of any Costco Gas Station I've ever seen. Did I mention their prices are the cheapest too? Most things I have found to be in stock. I don't come here for groceries, though, because I live 105 miles away. That'll change once I have a vehicle large enough for a large ice chest. That being said, they have employees who do not know where certain items are because "they don't work in that department." Twice this has happened. And I think to myself, "Okay, so whip out that walkie talkie and find out because obviously I came to you as a last resort." I noticed a big change from November 2022 to December 2022. In November they still had the plexiglass barrier at the checkout stands. In December, those suckers were removed. Not even sure why they had 'em because I always have to have folks repeat themselves. They don't seem to protect you much from illnesses (that you shouldn't be shopping with anyway) any better than those cloth face masks. So, thanks, Costco Lubbock. See ya' next road trip.
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September 2022 by Letty B.
I love everything they have. I go at least 2 times a week. I love all the socks that I can get. The sketcher tennis shoes are awesome. I love that I can buy nice tops at a very low price. I buy all my husbands clothes here. We have have bought several jewelry pieces and couldn't be happier with them. I recommend Costco to anybody!
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September 2022 by Kathy Schwabe Hill
Costco in Lubbock TX is discriminating against disabled customers who need a motorized cart to navigate the store. While they may not be violating laws, they are demonstrating they do not care about this population. I was told by an employee that the Lubbock TX Costco has a grand total of 4 motorized carts. I was attempting to shop on 9/8/22 and waited over 1 hour for a cart. In that same time. I witnessed other people who were also waiting. 4 of those people gave up and left. That's lost business for you Lubbock Costco. Furthermore, this shows that YOU DO NOT CARE ABOUT YOUR CUSTOMERS WHO PAID FOR A MEMBERSHIP. AND THIS IS HOW YOU TREAT US. YOU ARE PRACTICING DISCRIMINATION. SHAME ON YOU!!!!
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July 2022 by Tianyu Li
Best service ever— thanks Laura and Zac!
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February 2022 by Tracy McCurry
Awesome for my small business! Great savings and perks galore!
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December 2021 by Grant K.
The customer service is great and staff is friendly. On another note. The lady I met in the electronics area with the child on the leash. I'm sorry I asked if he was a rescue. The profanity wasn't necessary but I do appreciate you not sicking him on me.
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December 2021 by Alicia Rose Trubisky
They have an employee named Jaryn that’s amazing!!!
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August 2021 by John P.
Free tire inflation station near tire center. I travel a lot and it is shocking how how difficult it is to find a tire inflater that 1) works 2)is free and 3) measure the tire pressure. Thank you Costco
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July 2021 by Eddie Cantu
They have a lot more stuff than Sam’s Club very big and clean store
