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“Cindy Nava and Chris Castro did a fantastic job. They both explained everything I needed to do and how to. My wife and I are glad we went to that medical branch..”
“The branch operations manager demonstrated a commendable level of professionalism and expertise throughout my interactions. Her comprehensive knowledge of financial products and services instilled confidence, making the banking experience efficient and informative.Thanks, Briana for all your help!”
“The employees here are so patient and respectful. They explained everything to me and my son without trying to rush through the fine details. Excellent customer service!”
“This is a fantastic Bank in my opinion. They are excellent with everything that you could possibly need. Their customer service is superb and marvelous. The Southside bank mobile app is very user-friendly, and has all the options you could possibly need. If you need help with something, you can call them and they will walk you through the process of getting to what you need. Very very patient with customers. Overall a sensational bank!! Very Impressed!!”
“I opened up a new bank account. I've opened up bank accounts various times in my life at various places. However, the technology (and customer service) has changed over the years. When I was acknowledged upon entering, I wasn't greeted?Instead, someone stopped typing on a computer at a nearby desk and asked if they could help me. I wasn't sure if she was speaking to me or someone else.Call me old fashioned, but I am used to hearing, hi my name is Suzie, how can I help you today? Or, Welcome to XYZ bank, how many I help you today?I didn't get anyone's names, (I had to ask each person their name, because it wasn't offered) and that was a little unsettling to me.Don't ask me why, but when I'm going to give my money to an institution and I'm asked to trust them immediately upon meeting them, I'd at least like to have their name and preferably a handshake? Again, maybe I'm old fashioned, but that's what I'm used to when it comes to customer service.The lady who helped create my new account was training someone else, and so I sat in silence for quite a long time not sure what was happening. I'm guessing that they were entering information into the computer and doing the necessary paperwork, however I was not informed of anything that was happening and I sat in silence for a long time, waiting for some sort of acknowledgment of what was happening and what was expected of me? Perhaps something like this would be appropriate: "Hello, I'm Suzie and this is Jenny and I'm training her today. We are going to walk you through the process of setting up your new account. There will be some paperwork we need to fill out and several long moments of silence while we enter your data into the computer. Please feel free to ask any questions along the way and we will gladly answer them for you."Again, I may just be old-fashioned, however I think it completely appropriate to be kept in the loop when it's MY information that we're handling.”
“We been banking here over a year now and have never had problems . The nicest people ever work here it's always so nice and clean they have popcorn for us on Fridays always on top of their game.”
9AM - 12PM
4006 82nd St, Lubbock
Banks
“My brother spoke highly of this bank and recommended that I give them a try, I must say I’m glad I did! Manuel Magallanes was extremely helpful and very professional, I would highly recommend!”
“Got a checking account in about 20min!!! Fastest I ever opened an account!! Great customer service and the rep Mekayla was quick as heck and awesome !! She needs a raise ! Thank you PlainsCapital Bank”
“Aaron Rocha was my loan officer during my process of buying a vehicle and he was amazing . Great customer service, any time i had a question he always responded quickly. I definitely recommend working with him for any of your banking needs at TTCU”
“We moved our business and personal accounts over to y’all a month ago after our old bank was bought out and we have been absolutely blown away with the level of professional curtesy we have received! Doralyn went above and beyond taking care of us and we couldn’t be more impressed with y’all. Thank you so much.”
“I've been a customer of City Bank for many years and I have never had anything but great service from them. Whether it's the drive up window or inside or talking to them by phone, everyone is very friendly and helpful. It's so nice to know there are still friendly, helpful businesses who care about their customers.”
“Chrislynn S. at City Bank was so helpful and kind. She answered all the questions I had with a smile on her face. The ease of setting up my account was top notch! I highly recommend City Bank!”
9AM - 12PM
5701 82nd St, Lubbock
Banks
“Roger Corral and his whole team do such a great job. They really care about their customers and will walk through fire to take care of them. Thank you for being so honest and hardworking!”
“I went to cash my check here instead of going to ace and they didn't charge me one penny ! And they are so professional here my teller was so sweet ! This place needs better reviews ! Really quick in and out ! And I have never even cashed there before so first time was super awesome !”
“Caleb Ramirez is the absolute best. I own a few companies and bank with LNB for all of them. Caleb has always taken great care of me, being extremely helpful in anything I ever need. Caleb is a huge asset to the bank.”
“I'm 700 miles from home. 10 min before they closed I found my branch back home erased my paycheck while depositing my husband's check..Talk about FREAKED out. I found this branch was the closest and raced to it. This super nice branch called home and stayed late and got it fixed! ? THANK YOU!!!!!!!!!♡♡♡♡♡♡♡♡♡ Awesome Relaxed Branch Manager and People. Calmed me down. ? Thanks!”
“Great service and staff! Always friendly, informative and helpful. We have personal and business accounts here and appreciate their services. They recently recommended their mortgage services to us with great results! Thank you!!”
“I love the downtown location all the tellers are so friendly, know my name and greet me with a genuine smile. Anytime I've ever had a problem Felicia is quick to respond either thru the phone or in person. I've banked with several other banks in town and believe me when I say you won't find a better place for your banking needs!”
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“Looking for an auto loan and Alliance Credit Union offered me a great deal. The process was really simple and easy and my loan officer Sarah Garcia was very helpful and was great to work with really made my payment and terms very affordable with lots of options that made me very comfortableDefinitely recommend Alliance credit unionThanks again”