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March 2024 by Kara G.
Their customer service sucks. Multiple attempts to reach them via email and zero response. I don't live in the area to go into the store.
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March 2024 by Elizabeth H.
This place is sketchy AF. I ordered a wireless leather charger in Cognac online. They notified me that they no longer have that color and offered to swap for black. Ok, fine. When I received and opened the item, the packaging was thrashed with components missing, and the item had markings on it and was clearly used. When I contacted Chrome, they feigned ignorance and offered 15% off. No thank you, this needed to be returned. They wanted to charge me for return shipping when they did not send the new item I ordered, but a used one. After multiple additional requests, they have been unresponsive, which appears to be a trend from their reviews. Avoid this merchant!!
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December 2023 by Alex R.
Um...their main doors are broken. The main entrance is roped off to greet you and count you as a customer. We had to wait to even enter the store or be allowed to walk it. It was literally roped off. That's the most ridiculous thing I've ever seen or heard of with a shopping experience. Their stuff has always been overpriced and this just proves to me that it's not worth it. Won't be going back. Will not be recommending to anyone. You can find cuter things at bucketheads.
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August 2023 by Dillon Willis
Looked through multiple racks of clothes in the men’s section and not a single XXL in sight and only a few XLs that were the size of a large in other stores. Disheartening and a very negative experience to say the least.
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August 2023 by Ronda Carman
I stumbled upon this store while visiting from Houston. I was blown away by the selection and quality of clothing. Such unique items. Loved everything I purchased, and the help from everyone was top notch. Can’t wait to return in the fall.
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March 2023 by Matthew Lord
Such a great store with great employees. Every time i go there i am greeted with kindness. They have an amazing selection from shoes to household items. Great place to shop and support local.
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February 2023 by Izrafs
I want to start out by saying I do genuinely like Chrome. They have a large selection of unique items that range from clothing to stationary, that I can not find anywhere else in Lubbock. The rope doesn't bother me and I believe it was there for covid related reason. However, the biggest issue with the store is the lack of size inclusive clothing. Unless you're between the sizes of 00 and 8 and are not too tall or short, you won't be able to find any clothing in your size. It's honestly really disappointing because I've found many pieces that I've liked but they didn't have any sizes close to what I wear.
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February 2023 by Alyssa Willis
Last time shopping here - I was immediately put off by having to wait behind a rope to be “let in”. I waited for a few minutes and no one came so I let myself into the store. Context, I am 27w pregnant, so obviously the clothes won’t fit me now but I wanted to shop shoes, jewelry, home decor etc. Not one associate said “hi” or acknowledged that I was right beside them as they put away clothes. Literally had an associate walk right past me several times and completely ignored me. Very unfriendly, and rude staff. Sounds like you either get profiled here or completely ignored. I had to wait again by the rope to be let out and the associate letting me out seemed annoyed that she had to stop her work to deal with the rope. All all in all a very awkward entry and exit with unpleasant associates.
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January 2023 by Jasmine Gonzalez
Dont buy from here, I ordered a pair of shoes that never arrived. I emailed them multiple times and never heard back.
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December 2022 by RIley Lewis
The security guard was the nicest person in the establishment. Almost nothing of interest in the whole store, and if you do find something, buy it elsewhere without the ridiculous markup.
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December 2022 by Katie Darden
You can’t even get in the store without feeling like a thief. Once your in you feel Iike you can’t even enjoy looking around without someone making sure your not touching or stealing anything. Prices are way to high anyways. Your a business in Lubbock, Texas not New York City. Won’t be back.
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October 2022 by Laura Choate
Love this store BUT I hate having to wait behind a rope to be let in the store and hate being followed around.
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October 2022 by Crystal Pipher
Most amazing store! From top fashion to selection of clothing (free people & more) accessories, perfume (Creed, Bond & more) amazing gift ideas, home goods (Christian LaCrouix, Versaceand so much more!
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October 2022 by Kellie Stringer
I’ve been in Lubbock visiting and stopped in Chrome a couple of times. The store itself is always beautiful and the polite and friendly staff have been an added delight each time. They are always super helpful. I would never visit again without stopping in!
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September 2022 by C P
Most amazing store! From top fashion to selection of clothing (free people & more) accessories, perfume (Creed, Bond & more) amazing gift ideas, home goods (Christian LaCrouix, Versaceand so much more!
