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January 2024 by Kenji bracy
They do pretty good They did a very good on my 2000 Honda Crv...{Kswiss}
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January 2024 by DrKChilds
Horrible customer service. The mechanics ruined my vehicle and I have to pay another mechanic ALOT of money to fix my car. The owner was very arrogant and totally screwed me over.
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December 2023 by Santana Garza
The man I dealt with was real assertive for no reason at all. I ask for an inspection and was told it would be a weeks time wait, when I asked “ a week? just for an INSPECTION ?” for confirmation, he raised his tone more. Needless to say, I did not get my vehicle inspected here.
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November 2023 by Mike C
I've been dealing with Rick Bigham for years, and I can only say that he runs one of the most fair and honest auto repair shops in Lubbock. Our family owns nine cars and trucks, and there seems to be something in need of repair every month or two. Rick and his gang of pros keep all our vehicles running and well maintained. I highly recommend dropping by to check out their friendly staff and well-equipped shop. BTW, despite the postal address listed on the web, for decades now, the entrance has been on 18th Street, not 19th. Tell Rick I sent you!Services: Transmission
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October 2023 by Cristela O Ortiz
It is so difficult needing repairs for your car and knowing where to go. I just went with a repair shop close to where I work downtown. Thank God I went with Bigham Automotive! Nobody wants to have to pay for outrageous car repairsand Bigham's was so reasonable! He knew exactly how to deal with the warranty! They fixed my car A/C and now it works like a dream! They even washed my car and vacuumed the interior!! I could not have asked for better service!! This is definitely now my "go to" place forever!!!Services: A/C installation & repair
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August 2023 by Shelby Hebert
Quoted us $2-3k over the market rate for a repair. The owner was rude when we chose to go with another shop, and they charge a 4% surcharge for credit and debit cards which is illegal per Texas law. Not only would I not recommend them. I will be filing a complaint with the BBB for unethical practices.
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July 2023 by Garrett M.
Our motor home, 32' classA, had a potentially fatal engine problem as we we struggled the last 80 mi into Lubbock from Amarillo. After over a dozen phone calls to various places I decided to take my usually dependable girl over to Rick Bigham even though he was fully booked for the week and see if he could fit me in somewhere. He was very accomodating & had the problem diagnosed in 24 hrs& the parts ordered the next day,a Friday. They came a long way & weren't received until Mon AM. &were installed that day. Thanks toRick & Co we resumed our 15000mile trip the next day. His crew had also thoroughly checked all our systems w/o asking to make sure our long trip was a success.I am writing this 3 wks & 4K mi later to tell you everything is AOK. Rick is "old school" & theyare my kind of people. TX, Guys !!
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December 2022 by Blake W.
My son is a student at Texas Tech and his Acura transmission went out. He had it towed to another shop who gave us an outrageous estimate and time to repair it. I called around and thank goodness I found Rick Bigham. He got to the car quickly, diagnosed it, and found a new transmission with a better warranty and was far less money than the other "honest" shop. Since the transmission was being replaced, it wasn't going to be cheap, but Mr. Bigham is honest, communicates well, and I would not hesitate to recommend him for your automotive repairs. Thank You!!!
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November 2022 by dee Hunter
I was never treated like a woman who was needing repairs and was left with no transportatio and Friday n for a undetermined amount of time. I had to rent a car. One week was my limit for car rental. I called to checked in 3days (have not even touched car), one week later (the are meeting about your car now) and after no one calling. The final day I called and "ooh, I was just about to call you ". They gave me an estimate about $1,600 high. I told them to get my car ready because I was coming to get it. It cost $140, which was fine. Long story short...I took it to Nissan on Monday (waited 1/2 - 2 hours there, talked to me about problem and gave me price. On Tuesday my transmission was here, took it in on Thursday took it in (they took me home) and on Friday they picked me up to get my car. Treated with respect around Godly people. 70 year old womanService: Transmission replacement
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July 2022 by Fisher Auto Trim & Upholstery
Bigham's is the best there is. If you take you car to another shop and they can't figure it out, take it to Bighams. They can!Services: Transmission repair
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April 2022 by Jill White
Bigham Automotive is amazing! We live in Dallas & our daughter is a student at Texas Tech. They have worked on her car twice & did a great job both times. They are always so kind & truly care about their customers. Mr. Bigham told us he has 20,000 grandkids in Lubbock because he takes care of so many Tech students cars. They also give a discount to families of Tech students & don't ever require payment when pick up the car. They always tell us to just mail them a check. I can't say enough wonderful things about this business. Thank you Bigham Automotive!Service: General repairs & maintenance
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February 2022 by napstersucks
I have had transmissions serviced by three different shops in town over the years and never been satisfied. Bigham’s did a terrific job, in a reasonable amount of time, and at a fair price. I will never go anywhere else again.Service: Transmission
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January 2022 by Britney Stifflemire
Mr. Bigham is a stand up guy.He's not in it to rip you off for sure.Came all the way from big spring for transmission work.
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December 2021 by Christopher Till
My wife's 2017 Yukon XL had transmission problems while she was in Lubbock for Cross Country Meet for our son. Dealers in Lubbock would not even look at her car for at least three weeks. Rick towed her vehicle and was able to order a new transmission, get it delivered and installed within three weeks. The folks a Bigham Automotive treated us like a good neighbor even though we live 250 miles away. Although they are closed on Saturday, Jim met us on Saturday to let us pick up her vehicle. We highly recommend Bigham Automotive! Thank you.Service: Transmission
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April 2021 by Rick Dollahan
Vehicle won't work as promised
