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November 2023 by Nick Trevino
The experience I had while purchasing my vehicle was phenomenal and absolutely beyond my expectations! The level of service, the attention to detail, and the overall atmosphere of the dealership was simply incredible. The staff were professional, yet friendly, making the whole process smooth and enjoyable. I was treated with respect and my needs were attended to promptly. I couldn't have asked for a better car buying experience!It's because of this extraordinary experience that I’ll be wholeheartedly recommending BMW of Lubbock to all of my friends, family, and even to my colleagues. I want them to enjoy the same excellent service and quality vehicles that I did. I'm sure that they, too, will find the staff at BMW of Lubbock to be as accommodating and helpful as I did.
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November 2023 by B W
I live in NM and had to look out of state to find my car after talking with several other dealerships Jacob and Peyton stood out by providing excellent customer service and communication. They were both extremely helpful and Peyton drove my car to me to save me a trip to Lubbock. Again excellent customer service and communication through the entire process.
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October 2023 by Tammy Cox
Justin has always been very polite and knowledgeable. He gets a 10+. The sweet lady that helped me with the loaner and then my car when it was done was very welcoming and sweet. Sorry I did not get her name but she's a 10 in my book. Overall great service.
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October 2023 by Ashleigh Brendle
We recently purchased a vehicle here with Donnie and had the best experience! Our sales guy was so kind and helpful and truly made our experience of buying a car a breeze. We were so impressed with our experience here and especially with Donnie! We would love to work with him & BMW again in the future. Highly recommend!
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October 2023 by Jennifer Taylor
I love my new X7! Peyton was extremely professional and knowledgeable about the vehicle during the test Drive.Scott kept us up-to-date and in the loop about the progress of our vehicle, while it was getting routine service, and Nicholas was extremely helpful working through the financing of our trade! 10/10 recommend BMW of Lubbock!
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October 2023 by Deketra Terrell
My son's car broke down on a Saturday night, he was in town for a Tech football game, and we decided to tow it to you guys. I scheduled and online appointment for a diagnostic visit. I spoke with Tim early that Monday morning and he was awesome. We live over 500 miles away near Beaumont, I was contacted that afternoon with the video from the technician, given an estimate, and told it would take two days to receive the part. Thursday afternoon I was notified the car was ready and I paid from a link that was sent right to my phone. Because of the distance and school my son could not arrive until Friday, he took a Greyhound that was 2 hours delayed. He picked it up on Saturday. This was the smoothest and easiest experience ever! You will say it again Tim is awesome!
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September 2023 by Rose Garcia
Everyone was friendly and helpful. The service I received was professional. I was glad they were able to get my car in short notice.My only complaint was the cost of labor. It was a shock to my pocketbook.
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September 2023 by Cyan Cottrell
Excited to share my Service at Cavenders BMW! I was greeted with a smiling face and taken well care of ,my Car was clean and vacuumed after Service, I appreciated that so much !Had a wonderful visit with the Sweet ladies at the Front Desk and I left with a Smile !! Thank you to all !
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September 2023 by Ricky Therwhanger
Trinity was very helpful, and worked with me until we made a deal I was happy with. There was no deception, and she was very straightforward. If you’re in the market, this is a dealership you can trust
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September 2023 by Angela Shaw
Grateful to Daylon Flowers for helping me find my dream car! He was patient and paid attention to all our wish list. The finance department made the final paperwork quick and easy. Highly recommend you go there for your next car purchase!!!
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August 2023 by Justina Aaron
We had the best experience with them. From dealing with our indecisiveness, a million questions, to driving off the lot. They were helpful and thorough the entire time. Very kind. They even detailed it again before I left the lot. Very please. Thank you so much to all of those who helped us make our purchase quick and easy!
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August 2023 by Devontai Gaines
5 Stars! Ref: Mr. Seth PitmanI recently purchased a 2024 BMW X3. Seth Pitman, Sales Advisor was very instrumental in ensuring that this process went as smooth as possible. Seth was consistent in his communication and kept me informed weekly on the arrival of the vehicle. He also is very knowledgeable concerning the ins and outs of purchasing, leasing, trade ins etc. His transparency and knowledge alone made my experience very peaceful and assuring. This is my 2nd time working with him and both experiences were pleasant with no hiccups or major errors. I’m excited about having my dream car and riding in style. He made that possible for me! If you need a car or worried about the process I would highly recommend him. Thank you Seth! Keep up the good work!
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August 2023 by Ray Jefferson
#OutstandingService????? I would not take my M240i anywhere else! BMW of Lubbock has an excellent team!!!They took care to ensure what could have been an otherwise complicated/stressful first time visit to a experience I truly treasured?Ray
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July 2023 by Akbar Ali
Great staff, Excellent service.Justin was courteous, knowledgeable and excellent. Explain all the details and options.Patrick was excellent in service. Patrick guided us and explained our future service options.Recommend to all my friends and family.Thank you
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July 2023 by Martin Sun
Amazing experience. All staff are super nice and helpful. I’ve got help with Rachel, Nick, Scott and others. Smooth process, highly recommended.
