BMW of Lubbock provides a superior customer service experience for both sales and maintenance. The staff is friendly, respectful, and offers service that is above and beyond, making the car buying process easy and stress-free. The service department has shown great focus on improvement, providing excellent and timely maintenance work by certified BMW technicians. Customers report the best purchasing experience they have had, noting the team is trustworthy. The new building is great, and the detailed communication, like video updates from the service lift, is appreciated. The staff works diligently to ensure customers get the deal they want and drive away in a beautiful vehicle they love. Many customers highly recommend BMW of Lubbock and state they will definitely be going back.
Service was excellent as usual. Great job and super staff. I am always treated with the best customer service.
December 2025
Justin, April, Tim and the rest of the service members continue to provide excellent service and care. Excellent navigators of the extended warranty world.
December 2025
Customer service was excellent. They were very transparent and quick to get my vehicle serviced.
