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November 2023 by Tharen G
Swiped my card and only got 40 seconds. Swiped again because thought it misread, got nothing. Card statement shows I was charged $10. Ripoff car wash. Don’t come here.
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October 2023 by Jennifer V.
I wouldn't even give this place a zero!! Horrible!! I signed up for the $24.99 a mth package and I'm ready to cancel the package. It's not a deal!!! I ran my vehicle thru twice..back to back!! And it still looks like I haven't washed it at all!! VERY DISAPPOINTED!!
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August 2023 by Bill S.
Moved from Lubbock and cancelled the recurring membership, but the business management ignores all calls and emails asking to cancel the recurring charges. Dishonest and unresponsive. Criminal enterprise. Don't give them your credit card number.
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July 2023 by Joe Padilla
This place is a rip off. Do not use your card there! It will charge you 5 dollars for every swipe and not work. They also don't return your phone call when you call their number.
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July 2023 by Cj B.
I just left the Racer Car Wash located at 10102 Slide Road. It has been going down hill for some time but today was worst. The entrance of the wash which used to be met by two people who hand brushed bugs off of car then used pressure washer to presoak was manned by one man who used a filthy looking mop to slop a little soap on windshield and one side. Then went thru wash. Brush that does the roof didn't work nor the tire brushes. The shamy strips that do final wipe were worn out and didn't even reach hood of car. At the end no one there to dry the vehicle as they previously used to do. This used to be a great car wash and now I would rate it as one of the worst. I had been going there since they opened but no more.
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June 2023 by Clarisa Ybarra
This place is TRASH , DONT GO HERE , IT TOOK MY MONEY AND IT HAS NO PHONE NUMBER TO CONTACT ANYONE
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June 2023 by Adix B.
Yet another Lubbock business Take 5 has decided to ruin. There used to be people milling around every location; now there is one. ONE person running a car wash. No drying mirrors. No treating tires. No maintenance on the vacuums. What a shameless cash grab. We'll be canceling our monthly service on two cars that we've had for years now and be going somewhere else.
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June 2023 by Scott M.
I've been a club member of this business for three years. I've never seen a business take such a nose dive into bad service and hostile employees as Racer has since Take 5 bought it. They no longer dry your car. My last encounter the guy only sprayed one side of my vehicle. They. Don't. Care.This place is badly managed, just like their oil change. They've turned good employees into bad one in 90 days or less. Find some place that cares.
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May 2023 by Mario J.
Over the past few weeks, I thought maybe Racer Car Wash was having a lack of employees to work for them because at the end of the wash, they always had staff to wipe down the vehicle. Yesterday, I questioned a staff member why they no longer have staff to wipe down the vehicles and she said since they were bought by Take 5, they decided to cut cost and no longer offer this service, but still charging the same amount for the unlimited washes. Well I am willing to pay a couple more dollars to their competitor and fet the full service unlimited washes.
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May 2023 by V Y.
I just happened to be in the area, and went to the 7401 University location and it was terrible! I didn't realize there was only 1 employee on site - the cashier. There was no one at the end of the wash to dry my vehicle so I pulled in to the vacuum area to dry my own car. Thank goodness I had towels in the trunk. Also - ONLY 1 OR 2 of the vacuums worked and they were being used. I tried 5 different stalls with no luck. I had to leave without vacuuming my car. I will NEVER use a Racer car wash Again!! What a waste of money!! I am sticking to the Quick Quack I have been using recently!!
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April 2023 by Thomas M.
Going to a car wash use to mean service. Now they're no different than a coin operated car wash.
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February 2023 by Crocket daryl
Only carwash with no cars. I should learn to take a hint. No soap. Only water
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January 2023 by theodore bryan
I just went to get my truck washed, and the card machine took my money, but did not provide a wash, so I went to get quarters, wash machine works but the knob is broken, I wouldn't try it if there no way to get your money back. $10 would add up quick, think it's the last time I go there.
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August 2022 by Alston B.
Do not risk going to racer car wash! Racer car wash scratched my car, I could hear it happen while I was going through the wash, I immediately got out after the wash and saw the scratches all the way down the car. I immediately told the manager and asked to see the video. He said that I am not allowed to see the video and had me fill out an incident report and that they would call me back. 3 days later I called them back due to racer not calling me. They let me know that they were not going to put a claim on it because they do not fix cars that are older than 5 years old.
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June 2022 by Jimmy Hendricks
I tried to get a seven dollar wash today and he charge me for 10 I don’t know if there’s one or two brothers but I’m beat tf out one of ‘em run me my money
