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“I went in today to exchange a bag of dog food not realizing that it wasn’t bought at this store so they couldn’t exchange for me but they still did all they could to find a cheap option for me and I just wanted to write my review that I appreciated the managers so much today. They were all so nice to me.”
“Everyone working there is really nice & helpful. They try to make sure you're getting what you need instead of buying something that you're not sure about.”
“My dog and I always love to shop here the atmosphere is great there's all kinds of smells they have a wide variety of products so we get to look around we shop around the employees are so kind and friendly they always offer my puppetry and he always feels so welcome”
10AM - 7PM
2404 W Loop 340, Waco
Pet Stores
“I just want to give a big shoutout to Carol and Carie! They were extremely helpful and so sweet to my boyfriend and I. We came in yesterday shopping for our 2 new snakes we were adopting later that day. We were on a budget and needing tons of supplies for 2 tanks. Carol and Carie were knowledgeable about what was needed (feeder/accessories) and what the best deals were. Carol took the time to explain in detail the vital care program. We signed up for the program for both of our snakes and it saved us tons of money and we were able to stack the vital care coupons on top of the store discounts available. They both spent a lot of time with us to make sure our snake babies were taken care of. You don’t see this kind of customer service anymore where employees try to connect with customers and their needs. I feel blessed that we stepped into this location I highly recommend shopping here. You will not be disappointed! We will be coming back in the future.”
“Very cute shop. Have not used their grooming services yet, but my dogs have loved every treat I’ve gotten from here! They have plenty of birthday-themed treats as well.”
“Used the pet wash for the first time today. It was a decent experience. The rooms could use TLC as some of the equipment was broken, nowhere to harness your dog in the tube, the person before me did not clean up after themselves. I think a cleaning guide should be posted in the room. Before arriving I went online to make sure I did it correctly and based on the information on the site customers are to walk in and groom their dogs first come first serve and then pay once they are finished. There is zero information on the site that says you have to ask an employee first if the room is open or available before you can enter. So when we arrived the room was empty and we went in and took care of our dog. After we looked at treats and toys and then proceeded to the register where we were met by an employee who informed me that how I did it was not how they do it in the store. I informed him online it said nothing about asking an employee first before using it. He had zero sympathy and just repeated what he already said and made me feel quite embarrassed in front of many other people in line. I did what the directions said online for this store (Waco Texas) and I was not in the wrong. This store needs to update their site to reflect their “ways” of doing things in their store.”
Pet Stores
Pet Stores
Pet Stores
Pet Stores
Pet Stores
Pet Stores
Pet Stores
“Absolutely amazing staff members, all heart and a pleasure to work with! (I volunteer)
I even adopted a pupper and I'm going back for 1 more! Wish I could take them all.”