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April 2024 by Karen
Eddie Moreno was very knowledgeable and experienced in his job. He explained everything to me so I understood what he was doing. He was very nice. I'm so glad my husband and I bought our whole home generator from Tri-State Water, Power, and Air. We love this company. We recommend them if you don't have a generator. Thanks much Tri-State Water, Power, and Air!
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April 2024 by Rickey Thomas
I’m not satisfied with the Kohler generator I want the Generac not pleased with the Kohler. I want to get the Generac.
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April 2024 by Paul Gibbs
Very professional, friendly and very interested in the patients need
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April 2024 by Pat Copeland
The service technician was very professional and helpful.He found the problem and fixed it quickly. Thank you for working with us and finding the problem.
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April 2024 by Larry Brumett
Craig did a very good job. Very thorough analysis of the problems we were having. He replaced a missing item and changed the settings on the system. He also advised me on when to check for proper performance and what additional service might be required.
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April 2024 by Sean Purdom
Purchased a 26KW entire home generator from Sri-State after receiving their information from Generac sales. Did not know what to expect since I had never bough a home generator before. I was impressed with the knowledge of the salesman, Joe Crisp. The installation was just completed and the electrical/mechanical installation was much easier than I expected. The power was only down for 15 minutes or less and I really liked the installers. I would recommend Tri-State for your generator installation.
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April 2024 by Birgit Roesler
Sales and installation were great…customer service lacking. We were told service on our generac generator would always be speedy and that it was monitored remotely. No one returned messages, and when I finally got a hold of someone four days was the next appointment….not great for something that is supposedly guaranteed service, as part of the lease option. Not sure I would’ve done this had I known….
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April 2024 by Mellissa Ivanova
Thank you Kael, so much, for the promptness and the professionalism you displayed with fixing my eaves. I am however disappointed that the electricians left holes in my eaves without fixing them.
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March 2024 by Michelle Willard
Professional. Courteous. Kind. Diligent work. Explained the work he was doing.
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March 2024 by Grace Lutheran
Eddie was very helpful and professional
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March 2024 by Heather Turner
Our whole-home water system has been a literal lifesaver for our family's physical and mental health. The differences between before and after installation have been insane! Until you have it resolved, you really have no idea how much the quality of your water affects you - even if you are only cleaning with and bathing in it. Ours was so bad, we were cooking with and drinking bottled water prior to installation.The customer service provided by Tri-State is beyond compare. They call to remind us about and schedule the regular maintenance, which I love! (Most days, I cannot even remember the things I have put in my calendar.) Whenever we have questions or concerns, we call and instantly receive thorough information from well-trained, knowledgeable, and passionate employees. During our maintenance calls, they send out awesome people like Andrew, who came today. Not only did he perform the maintenance, he also thoroughly inspected our system. He noticed an issue with our salt tank, which he resolved quickly. Our system will function even more efficiently now. Tri-state surpasses my expectations in every way, and I have pretty high standards. Thank you, Tri-State!
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March 2024 by Wanda Lyons
I am very happy with the Generac whole house back up generator. The indicator light was not working at installation and it was a quick fix by Andrew today.
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March 2024 by Andy Hickman
Eddie is a sharp dude, and a real Pro! He reset the clock and timer for the weekly test that runs my generator. He’s courteous, knowledgeable, and friendly.
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March 2024 by Benny Johnson
Very through and informative. Explained what his thoughts were and how he would approach the issue and resolved issue in minimal time.Very professional experience!!!
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March 2024 by Jim Green
New to area and needed my house water filter serviced. Alex made it super easy to get service scheduled for the next day. The technician Andrew was simply awesome. Andrew diagnosed an issue with the filtering system and went above and beyond to rectify the problem. Andrew was personable, professional and very knowledgeable regarding the operation of the system. My homes water quality has drastically improved due to the competence and diligence of the technician. Andrew also took the time to examine my generator to determine if it needed servicing as well. Outstanding effort and honest recommendations have definitely earned all my future business. Appreciate the outstanding service!
