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November 2023 by Kendall Cook
No body to help us in lumber. We finally found someone and he supposedly went to go find what we needed and never returned. I'll spend my money somewhere else. I won't be back.
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November 2023 by Pamela Whitehead
My mom ordered a toolbox. Nearly $1K and "We'll have that delivered to you tomorrow." Ordered in Tyler, somehow routed to Longview. Longview calls and says "we don't have that, can't get it to you until next month." We ask "are you sure? There were 2 on the floor in Tyler, they said 'no problem'." Longview says "oh, We'll get it to you tomorrow". Wait half the day, then get a phone call stating that it couldn't be delivered because no one was home.Yes, there were. 4 vehicles and 7 people, 4 of which were outside scraping paint on the house at daylight. Yes, there were people home.
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November 2023 by Mata Mata
Good products, but I don't have an idea where tis all people "supposedly" help you.....4 guys help for all the store?...the other ones is like a zombies... just walk without destination, just walking..☹️
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September 2023 by Alejandra Zamora
We ordered online 21 boxes of Hardwoods flooring Cardiff Maple 3/8 in T x6.5 w. Water resistant wired brush engineer wood. To Home Depot Longview tx. A month a go and we were told only 15 arrived so they said we need to reorder. Ok. Another week passed by. Last Sunday We were told they needed to reorder. And today they said the same thing
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September 2023 by Donny Jackson
Picked up a huge toolbox. Service was very quick, the employees skillfully loaded it in the bed of my truck with a hydraulic jack. Very efficient process.
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August 2023 by Sondra Stewart
I had to order special blinds that cost a small fortune. Only one came in at the right size. Had to take some back. They ordered larger ones to replace but guess what, their machine is always broken. Can't get the ones we have cut nor buy more that we need. This is ridiculous. Management needs to do better.8/21/23, the blind cutter is still down. I've been trying to get my project for months! The vendor is absolutely horrible and Home Depot needs to be proactive to have issues corrected. I highly doubt I will ever use them again.
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August 2023 by Ashley Bouarar
Thomas was insanely helpful, patient, listening to my thoughts and ideas on redoing condensate drain lines. He went above and beyond by not only pulling pvc fittings and telling me another way, he explained it all and even showed me how to set it all up properly. Once I got to check out, I was having issues with the self checkout scanners, Angela came over quickly and helped me out, I realized I forgot a few things. She told me where they were so I could quickly grab them while she scanned. We need HD employees like this in Houston!!!! Thank you to Thomas & Angela for making my shopping trip a success!
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August 2023 by Bruce Byers
This Home Depot was crazy clean and organized. Fast service, stuff in stock more it seemed, and so on. I will NEVER understand why they put their bathrooms as far back as possible. I'm active at 67, can carry my own lumber, but it is just ridiculous to punish people for staying a bit long in your store. But that isn't particular to this store. I found things fast, and can't say that about the Tyler store.
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August 2023 by Terri Soucek
My husband and I are handicapped Seniors. We visited the Longview,Tx store at 4:45 pm on 7/21/2023. There weren't enough mobility shopping carts available. We went to self checkout because there was only one register open at the other end of the store. The woman at the self checkout asked if I needed help. I told her that my husband needed help to ring up 14 moving boxes. She walked away from us! No help at all! We ended up going to the checkout on the other end of the store. The man at the register rang up our boxes. Very disappointed at what the young woman did because I had to walk to the other end of the store without the use of a mobility cart.
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August 2023 by Greg Russell
Let me start out by saying, "Shame on You Home Depot." I wanted to finish a small greenhouse to surprise my wife who has medical issues and I figured it would cheer her up. So, I had Home Depot deliver the items I needed. Among the items where 30 2x4s and 30 1x4s. Oh, this was delivered out of TYLER TEXAS. Let me tell you, all this lumber was hand picked out of the cull pile. I have never in my life seen such bad lumber. All of it! Not just some of it. Shame on you Home Depot and your employees who did this. We have been a loyal buyer from you but we will never and I mean never buy anything else from Home Depot. I wanted to return it all but my wife wouldnt let me. Thank you Home Depot for helping me make my and my wifes (who is fighting with cancer) lives so much better!! Shame on all of you!
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July 2023 by Todd Bushman
This isn't my regular store but I've got a client that lives near this store I've come hear a couple of times and have had to ask staff where things are located because this stores layout is different than the store that I'm used to that being said staff were very friendly and helpful
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June 2023 by Jeffery Vickery
I rely on Home Depot that carry parts for my Cub Cadet. Their location is very convenient in that their exits go directly to a red& green light. Which gives less chances of vehicle wrecks. I do wish Home Depot would put in parking for Veterns with disabilities. Years ago my wife and I purchased a 2 car carport. The supports are made of a very strong metal. I thank you for selling quality products.
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June 2023 by TeeJay “TJ” K
Manifesting an entire brigade for a deployment overseas doesn’t take nearly as long as picking up an online order from this Home Depot. The customer service folks, no shizzer, will stare at you without saying anything. When they do say something, it’s either rude, brash, or filled with incompetence.
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June 2023 by Ed Salabor
Like HD as they have what I need for home repairs etc and I have learned who the knowledgeable people are in various departments. Typically can return anything unused with no problem. Had one lady give me a hard time about a return an hour after I bought the product and realized it was not what I needed. I guess she was having a bad day!
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June 2023 by Job Rater
Used to avoid this store because it was always so junky. Thought they'd cleaned up their act until I needed some foam board and found the aisle of lost junk and trash.