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October 2025 by Rachel White
My aunt has had no one come look at her machine in over 1 year. They do not keep her stocked with tubing or extra oxygen bottles.
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June 2025 by Phil Farmer
I was well cared for by polite and kind people. They trained me about my machine and about necessary equipment and maintenance of my machine. I have the advantage, I am trained in biofeedback and stress management and I can assure you they did it right
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June 2025 by Sandra McCarthy
Very professional
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May 2025 by John D'Antoni Jr.
Excellent
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May 2025 by Robbie Gilbreath
Great experience with Kim Zimmers! Very knowledgeable & helpful! Such wonderful service after so service w/MedShop!
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May 2025 by J Gentry
Miranda, Brad, Kim, and Taylor always go above and beyond to make sure my dad has the supplies he needs. They have all been very kind, patient, and informative with any questions or concerns we have had over the years. I would recommend Rotech in Longview to anyone!
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March 2025 by Beverly Morgan
Rotecj has really great customer service and alway make. Sure my needs are met with my supplies. Thanks Rotech Team.
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February 2025 by Aaron Medlin
There are better places to get O2.
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November 2024 by Denny Allen
Very great people to work with & so very friendly & knowledgeable with all aspects of my C-PAP MACHINE ! Keep up the great work
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September 2024 by Stephen Ritter
I have been in several times and have never left happy. These are some of the rudest people. It’s like your an inconvenience to them .
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July 2024 by Scott Kaufman
After having a sleep study done, my physician recommended a few places to have my CPAP set-up with Rotech being one of them. For no reason I picked them without doing any research first (which is completely on me). To make a long story short and get to the point, their billing is absolutely horrendous. They tell you one amount when you pick the machine up and then you'll get billed totally different amounts (yes, much more). When you call the toll free number you'll get a non-English speaking person who could not care any less about helping you and if you call the Longview office they will tell you that they don't do billing and can't help explain charges. I have downloaded account billing statements from Rotech's patient portal and have also download copies of my explanation of benefits from my insurance company and there is literally no rhyme or reason as to what Rotech charges each month. If you're independently wealthy and enjoy being surprised by a mystery bill each month and then look forward to no one knowing why you were billed said amount then this is definitely the company for you.
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May 2024 by Michael Baker
Staff on phone was very friendly and helpful the lady helping me was Vicky
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May 2024 by Dylan Henderson
When I called the Longview store and talked to the girls in the front, Vicky and Miranda both were very helpful with questions.
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February 2024 by chris
The bad reviews gave me pause, but I had a different experience. It took a while for them to contact me but perhaps there was a reason (insurance). I don’t know, but when I went to the office, Meghan explained everything to me about my cpap machine. She was very helpful and informative. I felt like I had great service and feel like I’m going to be well taken care of. We’ll see, but in my experience, I was very pleased.
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January 2024 by chris c
The bad reviews gave me pause, but I had a different experience. It took a while for them to contact me but perhaps there was a reason (insurance). I don’t know, but when I went to the office, Meghan explained everything to me about my cpap machine. She was very helpful and informative. I felt like I had great service and feel like I’m going to be well taken care of. We’ll see, but in my experience, I was very pleased.
