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“10/6/24 UPDATED REVIEW
Experienced a minor issue with an Online / Curbside Order today due to what I will refer to as a “TECHNOLOGY GLITCH”. Store associate DEBORAH noticed I had been waiting awhile in a pick up lane and approached my vehicle to see if she could assist . Once she realized there was an issue she immediately investigated the problem and quickly had it resolved. She then promptly delivered my order and loaded my items into my vehicle. GREAT CUSTOMER SERVICE & COMMUNICATION SKILLS DEMONSTRATED BY THIS YOUNG LADY TODAY ! Brookshires LV on Gilmer Road DEBORAH is a real asset to your staff.
Stephanie Hughes
White Oak
EXCELLENT Experience in Customer Service Today! My online/curbside order handled by store representative TAYLOR was ABOVE & BEYOND PERFECT!
5 + STARS !!!!!”
“Prices were the cheapest in town as it should be! However was only .05 cheaper, being as how I pay to be a member here you would think there would be more of a savings.”
“They always take care of all my needs, from meds to flu shots. Even when I am down they have delivery for my medication too. The bestest pharmacy around and even hometown friendly atmosphere”
“There’s a few rude ones in the bunch but I overlook that they’re very kind and patient but some of the pharmacy techs should check they’re additudes at the end of the day I’m the patient and kindness goes along way I’ll continue to do my business they’re but you guys should have some of the people there to check there additude”
“I was unhappy with my pharmacy. My daughter goes to Spring Hill so I chose to change. I have been very happy with the service and staff. The people are helpful and knowledgeable. I also don't have to wait as long to get my prescriptions filled.”
“The pharmacy clerk meretith i think it was is very helpful and she asked if i was okay and I really appreciate that's since I was having a bad day i thank her for her service.”
“Almost ready to take away a star or two. System messing up again (been going on a couple of weeks) & unable to use our fuel points for the discount. Staff tried to help repeatedly but computer(?) issues prevailed. Continued issues with the app & alternate Id # had to be reentered several times. Longview needs a bigger, better kroger!”
“I worked in a drs office for 5 years and only used MED SHOP because they always were the best to handle all the patients issues. Well Now I am the patient and they have gone above and beyond for me. Thank you for coming to pu my lift so you could install it for me. You are the best!”
9AM - 6:30PM
1751 W Loop 281, Longview
Pharmacies
“Great service!!!They fill prescriptions correctly.The wait time is minimal.They answer my questions.They are professional yet personable.Very happy to be a customer at Longview Drugs!”
1:30 - 8PM 9AM - 1PM
701 W Marshall Ave, Longview
Pharmacies
“When the line outside is long I park my car and go inside. Usually there is no more that one person in front of me. That is of course if a yapping yapping lady isn't in front of me asking a million questions. If u need that much info go inside I'm thinking.”
10AM - 8PM
3310 Fourth St, Longview
Pharmacies
“Store is always clean and well kept, sometimes the bathrooms need attention. Staff have been friendly. Always a cart when needed, great bulk items but sometimes can be out of stock on the top rated items.”
“The staff here is usually pretty great- they seem to care a lot more than other walmart pharmacies that I've been too. They're often laughing and smiling when Im waiting in line and I love that! Depending on the time of day, there can be a wait, but i can tell the staff work hard to get it done quickly and are kind during the process!”
“Walmart pharmacy is the greatest place to care for your medication needs. They work hard to ensure you are satisfied, answer any questions you may have regarding your prescriptions. They are efficient and kind. I’m grateful to have such wonderful people on staff who tirelessly care for their clients! Thank you for your dedication!”
“Anyone who tells you anything negative about these people is lying. Truly truly amazing and sweet staff. They are helpful and try to give you the best price they can find.”
“It's great to see more South American foods, the diverse products Krogers carries has been more and more pleasant. Great for more people of East Texas to try and enjoy!”
“They are very good at what they do. However; there are some major issues that need rectified. 1) They can’t give you a price quote if you have insurance until you fill the prescription. Who wants to transfer a prescription if it’s going to cost more? 2) Sam’s Club really needs to merge their databases so the pharmacy is aware of who has a Sam’s plus membership (which many of us purchase due to all the pricing perks that it offers for some prescriptions). At the very least, there should be a way for the pharmacy to note our account is Sams plus on their side. I always tell them I’m a Sam’s plus member but when I pick the prescriptions up, they often have to circle back and check the Sam’s Club plus price against my insurance price. This is a waste of everyone’s time. As a major retailer, it’s inexcusable. Last time I got some serious attitude from one pharmacist asking that I let them know I am a plus member before filling the prescription. I DID….I DO! Do better, Sam’s!!!”
“Every single pharmacist and pharmacy tech up there has been awesome but today I had a major problem with Desiree. I was very confused about why I was getting a prescription that I already take and get from my PCP from September instead of getting my usual prescription that last me a month and now I am only getting one that’s going to last me 5 to 10 days I was very very confused as to why I wasn’t getting my usual dosage and she raised her voice at me And had a horrible attitude when there was no need for one and I was not rude first. I am a very nice and calm/understanding person in general. I am disabled, but before I became disabled, because of my autoimmune diseases, I’ve worked customer service for over a decade And that is not how you talk to someone who is simply just confused about something that Is unusual. Like I said, I have never had an issue and Holly and every other pharmacist tech has been great. Desiree needs an attitude adjustment and needs to learn how to calm her tone and not be mean to someone simply just because a patient is confused about Their meds and why the medication from September is being filled in January!! Very unhappy, and would love to speak to someone higher up.”
“The staff is very friendly and helpful. They have been under a lot of pressure with COVID and being short handed. I feel for them. They deserve a huge pat on the back.”
“Walgreens doesn't have the Johnson and Johnson single shot vaccine either. So I'm wondering if they ran out or if they have some kind of deal cut to only offer Pfizer's vaccine. I can't find the J&J single shot vaccine anywhere in Longview”
“I purchased on a payment plan my new hearing aides from Sam's club about 2 years ago with Paul but I've not been happy with them since I got them. First I am so very disappointed in letting Paul talk my husband into not getting the rechargeable hearing aides for me, instead I was told the batteries would last for up to 2 wks. This is a total lie, I'm lucky if the batteries last for 3 whole days. I've since started dealing with another audiologist, Rachael in Sam's, she has been most helpful in getting my hearing aides to working better n gave me filters that I can change out myself whenever I nd n a cleaning tool... Getting in to see anyone can be a bit of a pain n when I do there's usually a bit of a wait. I regret not using another well known audiologist like Livingston hearing or miracle ear. I thought I was going to save money n get top of the line hearing aides with excellent followup Customer service. Now for the 2nd time I've got one hearing aide that's not working at all. Hoping it can get fixed right in the store n not nd to be sent off again as it was the last time that left me without any hearing aide for over 2 wks.”
“I've purchased 4 pairs of glasses from the Optical Center at the Longview Sam's Club. Incidentally, they offer an array of perks to Sam's Club Plus Members. Camysha, the friendly, young manager, always has a smile and professional counsel for me. (or, just a welcomed wave and 'hello' should I pass by her department on unrelated trips to Sam's.) It is a lifelong propensity of mine, when possible, to patronize businesses in which I've met managerial and/or administrative-tiered employees. Camysha happens to be one of those such folk, and this personable young woman gets world-class kudos from this repeat customer.Give 'em a try.”
“I had a mishap at my last appointment so I walked in a bit apprehensive but Clifton in Tire and Battery was so nice and helpful. I hope I see him again next time :)”
8AM - 10PM
119 W Marshall Ave, Longview
Pharmacies
“Came to the pharmacy around 15 minutes prior to closing. My father had just gotten out of surgery and was waiting in the car and not feeling well at ALL. I was told that it would be the next day before his Tylenol-4 would be ready, but I asked them if there was any way they could expedite it. Even being short-staffed and running crazy, the pharmacist and manager on duty (I believe her name was Michelle?) went out of their way to ensure that it got filled and he was VERY thankful. Thank you so much for helping us out!”
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“I drive 45 min to this location to buy my kefir. They have a nice selection and the brand that I prefer. Product is always fresh, store is clean and they have great customer service.”