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March 2024 by Jose E Macias
This place is really convenient because it's by the I-20 and good customer service. Thank God they had a pulley that I needed as an emergency
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March 2024 by Jash Singh Brar
Called a couple Kenworths for assistance, Jason picked up and was extremely helpful from there on. 10/10 service
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March 2024 by Juan De La Rosa
Because 10 stars wasn’t an option but my girl Christy is totally the bomb dot com sales woman.
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March 2024 by Roland Rushing
M h c does a great job especially the sales lady Christy you want your stuff right give her a call Great lady
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March 2024 by Rock gilbert
Jason Helped me out with my windshield deflector issue he advised me of all things involved and made sure I was good to go.. I recommend this facility for greatness, prompts service and communication
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November 2023 by Maria Zold
I would recommend this shop over many others!!! They are awesome!!! Professional,courteous, and kind.
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September 2023 by Sandra Cano
These people are amazing! We must have called at least 10 kenworth or Cummins dealers, on this run! Our check engine light came on, in the middle of nowhere, No one could get us in! Having a load that was time sensitive, we couldn't sit for a week! Called MHC Kenworth, And we were in as soon as we got here! It, of course was a NOX sensor and they had on on the road so quick! Friendly staff and mechanic! Professional! I write many reviews this is from the heart! Texes people are the nicest people of any state! Thank you LONGVIEW KENWORTH!
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August 2023 by Michael Ozuna
This shop did an absolute amazing job. A previous location had replaced a fuel injector on my Cummins Isx15. Afterwards there was a software kiddie that caused the light to come on again. Thought the issue was resolved but an hour into my trip the check engine light came on again. I opted to keep going and hoped it was a minor issue that could be resolved in the road.After speaking with that location, they then contacted Longview to see if they would be able to assist. When I walked in, I met with Steve at the service counter. He was on top of it. Came out got the information for the truck and told me that he would get a technician to get on the truck as soon as he could. Maybe an hour later technician named Logan jumped on it. After a couple hours Logan came back to explain to me what he was doing to the truck and that he was speaking to Cummins on the issues. He requested that we go for a test drive so he could monitor the data During the test drive. Once we got back to the shop, he reviewed the data with Cummins and they figured out what needed to be done and they did it.Logan also found an issue that was not presented to me before. Told me that if it’s something I could do today, it would be best, but it’s not anything critical at the moment. He did state that not to wait to long because it will not get better. He was very upfront with it. I elected to get the work done since I was already there. Jason, who was the evening supervisor then elected to have Hayden replace the fuel injector harness that was needed.I showed up at 1 o’clock in the afternoon and I was gone by 10:15 that night. If you happen to have engine problems and this is where you have to go I will definitely have confidence in this crew. Once again, everyone from the front service counter to the shop took care of business. Much appreciated.
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August 2023 by REN 22
Bad service ever! take they sweet time , too long to fix a simple job they will hold you back for an week or two waiting on parts , truck comes out the shop worst ! stuck! unbelievable !
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July 2023 by Shuli Xie
After my truck was towed here on Saturday morning, they said it closed at 5 pm this afternoon and rested on Sunday, so they helped me check it now and told me about where it needed to be repaired and how much it would cost. They took the initiative to find a hotel for me and sent us over after work. Our English was not good, so they patiently communicated with us using translation software. I was lucky to meet someone like them, Also told me that some parts won't be replaced if they can be repaired, which can reduce the cost. A store with a conscience is formed by these kind-hearted people. Regardless of the outcome, I must give five stars and recommend them to my friends. I hope it can be fixed on Wednesday as they said, and God bless everyone.
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July 2023 by Chris Ball
They rebuilt my paccar engine put a clutch in did some ABS work. The communication and service was excellent. Ten times better than any other Kenworth dealer I've ever used. I will drive out of my way or tow my truck to them in the future. I am an owner operator thank you Kenworth in Longview Texas
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April 2023 by Vicente Gonzalez Jr
Cristy was very nice and professional and the staffVery helpful they got me back on the road and still made it to my delivery thank you guys ?
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February 2023 by Gene Y
Jason helped me alot tonight. Truck broke down near by gave them a call & Jason helped me figure out my problem, & even went out his way to call around for me to see if parts are available. He saved me a bunch of money that probably would’ve went to a pointless tow, so definitely would recommend this place just off his honesty alone. Very good first impression for sure!
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February 2023 by Becky ONEY
In and out with no problems. Will definitely recommend
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November 2022 by Morgan F
Called early today to see if they had room to service my truck and they did. Very informative when I pulled in and just a amazing group of people that work there. Definitely will have my business whenever I’m back in Texas again.
