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March 2020 by Keven Peterson
3/4/2020
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March 2020 by Louise Goode
A one star rating because negative stars isn't an option. When people depend on machinery amd the masks that go with it to live their lives, seven weeks of not returning calls just to finally say you don't have the prescription we've been waiting for all this time is beyond inept, it's careless and neglectful. People suffer when they don't receive the care they need. With Medical Depot, there is always an excuse.
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January 2020 by Mandy Rodgers
Customer service leaves much to be desired. All the ladies seem more interested in looking at themselves and looking down on their co workers than helping anyone get what they need.
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December 2019 by Macy Santee
My husband and I could not have been more pleased with our experience at Med Shop getting his CPAP. Tim and Cara were not only so helpful and nice but just enjoyable to be around. They treated us like family! They stayed after hours to make sure we were taken care of and understood how to use our new device. They were exceptional! Diana is also so easy to work with there - it's obvious that employees at Med Shop do what they do because they care about their clients! These supplies at Med Shop really have so much to do with the quality of life of those that need them - we are truly appreciative to Med Shop for greatly contributing to my husband's health and wellness!
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May 2019 by T. W. CORLEY, JR.
We have purchased two of the GOLDEN lift chairs from MED SHOP MEDICAL DEPOT- LONGVIEW. These chairs are heavy and well made. The men delivering ( Jason Barber ) and installing the chairs were polite, friendly, and knowledgeable. My wife and I highly recommend the Longview MED shop Depot.
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April 2019 by Kay Taylor
We so appreciate the service we always receive from Med Shop Medical Depot. My son's wheelchair lift failed to deploy when we arrived at his doctor's appointment last week. I called Med Shop Medical Depot and the lady immediately notified Jason, their service man, who arrived at the doctor's office in about 30 minutes! Jason had the lift working quickly. This incident was not the first for us and each time we call for help we have been quickly taken care of which is very important when dealing with a person who has a handicap. THANKS again, Med Shop Medical Depot.
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April 2019 by Melody Massey
Love my job! Great caring group of people â¤ï¸
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April 2019 by A Shopaholic
Disrespectful and difficult to deal with. Lauren may want to take customer service courses.
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April 2019 by Tracy Whipkey
Customer service blows. Lady on the phone has a "that's not my job" attitude. Rude tone. Folks are sick, trying to get supplies that would help their quality of life and she sounds like she doesn't give a damn about anything but drinking lattes and collecting a paycheck. I'd rather go without and be miserable than do business with someone like that. Maybe she'd do better away from the public, stocking shelves or scraping gum off the floors. Just a thought.
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April 2019 by Kelly Thompson
Brought in an Rx for my son for a wheelchair. Tried to get help to get a certain brand / model and was told no way he would qualify. I asked what his doctor needed to write on an Rx in order for that to happen and was told he just wouldn't qualify. We let them process the Rx as is and were presented with a wheelchair. My son used it for one day and it was very substandard quality. There were bracket releases for the leg rests to swing out that were positioned on the inside of the frame....right where his legs rested. These brackets pushed in on his legs...plus the back rest frame pushed into his side. Took the wheelchair back and was told by Tim that he would research and we could get another chair. After a few days I called and nothing had been done.....with telling them that our insurance reset on June 1st and our deductable would reset also. I finally went in and told them don't bother and all I heard multiple times was "that wheelchair is fine for 99.9% of people. Well great....but it was totally uncomfortable for my son. I sat in it also and those brackets pressed in on my knees too. We have since gone to Tyler and NO PROBLEMS. They had the wheelchair we wanted and the person we are working with there talked with my son's doctor and she is writing the Rx in the correct way for him to get that chair. All it took was a little effort to get this done. Med Shop was not willing to make that effort.
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April 2019 by Eric F
Got a power chair they said would be identical to the floor model so I had them file thru the insurance and order it...when it was delivered it was completely different. After a year the chair seat was cracked and coming apart, the foam arm rests was peeling, the control unit broke off and the chair was unusable. They also wanted me to pay $50 up front, outside my insurance, for a rollator.
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April 2019 by Cheyrl Turner
I've always receive the utmost care from the staff at Med Shop. They are genuinely interested in their clients. 😊
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April 2019 by Donna Owen
My sister tried to get a wheelchair, she has terminal cancer and can't walk much, her insurance will pay 100% but this place denied a wheel chair. This is the sorriest place I know :-(
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March 2019 by audrey reavis
It's a great Place to get medical equipment And a real friendly staff😃
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November 2018 by Kizzi Hogan
The products that I got from here were great, there are no complaints about the products that they sell. They do sell their products higher priced than all of the other DME companies in our area. I realize that everyone has to get a little money from the "pot", therefore I'm not even complaining about that. My complaint is the employees (not all of them, but I prefer not to leave names). I worked with 3 different people when getting my products, one was so rude I ended every phone call in tears. I was told I was too fat and they didn't have anything on their floor that would hold me. I was told this before being measured. I set up an appointment to see what size I needed to order. After being told I was too fat and they didn't keep that size there it had to be ordered, I dropped by the next day and shockingly they had just happened to have exactly what I needed, there in stock! I thought it must have been someone else's since they didn't keep any that are that size there but when I asked how long it would take to order one for me and the lady I was working with said, "you can take this one home with you!" After she told me on the phone that they don't have anything on the floor that would hold me! Customer service has been horrible but their products are great. I won't go back. How you treat a person is very important!
