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September 2023 by Richard Thurston
I thought to finally take the time to write a review about my experience with this shop. Not a good one!! I am new to the area and was thinking how hard can it be to change the oil and transmission fluid? I took my car in thinking it shouldn't take to long, boy was I wrong! After an hour or so I heard an employee say he had a problem with the transmission pan? The gentleman doing the work had never done one come to find out, not something you want to hear. In the process he sheared a bolt off and bent up the pan. No one says a word to me as I see them scrambling around, making calls to find a tap to get the bolt out. We are going on about two hours now in which the gentleman doing the work tells me he's been on the job for a couple of days with no experience. While I paiently wait taking close to four hours being I arrived about one and finally was given my car back as they were closing around five. I'm thinking stuff happens and as long as the problem was taken care of I'm good to go. The next day I noticed transmission fluid all over my carport. I call them back to let them know, was told bring it in, we will take care of it. The next day about one I headed over there. Another close to four hours of waiting while they try a correct the mess they created. It's Thursday. I leave around five and head home. I get up in the morning to check it and notice fluid still seaping around the pan. I know what I'm looking at after working in a fabrication plant building machinery for twenty years. I call back on Friday to let them know, their not happy campers. They put it up on a rack and play around awhile then ask me to take a look. It appeared to have been wiped down and looked fairly clean. I head home its Friday. I check it repeatedly over the weekend and keep getting fluid off the bottom of the pan. I call Monday and tell them, the owner hangs up on me and I head down there. I give them the keys to the car to have another look. About maybe five minutes or less he walks in with a business card and some grease on one of the corners, tells me its not tyranny fluid and he's done with me!!! I keep checking it and finding fluid on the pan every day as well as fluid on the ground. I end up taking it to two different mechanics both confirming that's its leaking and the bolts were loose and appeared to be tapped in at an angle. I wait a few weeks and take it to a third mechanics, I'm told it appears to have possibly sealed itself over time and the seaping is very limited at this point. To keep an eye on it by checking the fluid periodically and it would probably be ok. At this point taking them to small claims court and wasting more of my time, literally hours and hours and expenses in doing so not worth my time.Take it for what it's worth, I never had a business hang up on me and tell me their done with me after their incompetence in performing a simple enough task! Really!!Avoid like the plaque!In reviewing other reviews I see where the owner lied directly to the customer. This is exactly what happened to me. After the damage occurred the owner tells me that employee is gone. Fired him, he says, not sure what he's thinking because I'm in there trying to have them fix the screw up and the guy is working on cars? Like I can't see!! What the!! How stupid can you be!! I don't think the employee should be fired. He should be trained before he is allowed to take on a job he has no clue what he's doing. It's the OWNER'S responsibility. To top it off the owners son jumps on his motorcycle as soon as he sees me pulling in on Monday, my fourth trip to have them fix it. Supposedly he was the one that fixed it the second time around. Told me he had years of experience, not to worry!! I'm sure maybe he has a lot of time performing his job without issues! All being said, I get it we all at times have had situations were it might not have gone as expected. When dealing with the public providing a service that you or an employee is trained to do and it'
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August 2023 by Jennifer York
Amazing people own this and are honest and fair. I'll be back. Thank you Mr. Kevin and crew!
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July 2023 by Richard T.
I wrote a long review as to the incompetence of this particular place of business, not sure where it posted when trying to review it keeps taking me to Facebook, Im not on social media. My suggestion is to take the negative reviews seriously. I have never in my life dealt with such rudeness after shearing bolt off tranny pan bending it up and never fixing the problem after four trips in to have them correct the problem they created. Hanging up on me on the phone and telling me they are done with me. I took my car to three mechanics to confirm after my visit with them, even though I could see it was leaking tranny fluid and was checking it daily with pictures to verify and mechanics report to confirm. Hanging up on customers, telling them you're done with them after four trips giving them a chance to correct their screwup is unacceptable. My original review is out there, hopefully easy to find. Do yourself a favor and avoid this place like the plague, the worst I have ever dealt with. How they stay in business is the million dollar question!!
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June 2023 by Casey Cade
Blew up the motor in my car by over filling it. Had to sue them and we settled out of court. Took me 760+ days to be made whole. Owner lied under oath.
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April 2023 by juan maestas
They were very professional. Very quick. Friendly, very well priced.
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March 2023 by Glenda Jones
Do not take your vehicle to Kwik Kar Lube & Tune at 1620 Judson Rd. Longview Texas. On Wednesday, February 22, I took my truck in due to it leaking. The owner Kevin McCardell informed me that it needed a new water pump and that it would take about 4 to 5 hours to replacement it. Well, it took over 2 days. Once I came to pick it up they had not replaced my oil sensor, removed my AC fluids and didn’t replace, my brake lights were on and now my air conditioning doesn’t work!! They have refused to replace everything back. Again, They broke my air conditioning, but refused to fix it. Poor customer service.Service: General repairs & maintenance
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February 2023 by thomas Hearrell
A little bit pricey but good.service. been using them for a while .
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January 2023 by Pam Dillinger
Pulled in for an inspection with my 94 year old dad. Waited and watched the workers for at least 20 minutes. There were at least 12 workers and they looked like a bunch of baboons walking around and yelling. 2 girls and a guy, all in uniforms were dancing in the parking lot. Very unprofessional. I had no hopes for a proper inspection so we left and went somewhere else. I would hate to be the owner paying the wages for those nimrods!
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October 2022 by Patrick Winters
We had a coupon. We presented it after the oil change because the coupon said nothing about exclusions and there was no signage about the coupons. The manger said we don’t take those here. My response was, well I wish I would have known that ahead of time. His response was that I should of asked and then began trying to educate me on how this $97 oil change would have cost me $130 in Dallas. When I said it doesn’t matter to me he berated me in front of other customers about my attitude when no voices had been raised from either party. If he had simply left it after I said I’d wish I’d known or had said I’m sorry we didn’t have signage to alert you I would have given a positive review. His final comment to me was, that’s okay. Your one oil change doesn’t matter.Service: Oil change
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September 2022 by Ken Johnson
They do quick work with friendly service and are great at checking everything to make sure things are in good shape. Highly recommended!
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September 2022 by Teresa Myers
The best place in town to get your oil changed as well as other help. Owner is exceptional!
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August 2022 by Nicole A.
Only reason why I gave them one star is cause I couldn't give them zero stars. First off they over charged us for something simple and kept it over night and it still was overheating. The problem was the radiator which they told me was good for another 3 years and they really scammed us for 100$ took it to Hintons automotive best place and prices I had in years told me what was wrong and showed me where things were located at even drove me to the bank for the money I need to get cause I had no other ride great service kwik kar is such a scam never returning here ever again
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August 2022 by Debra Chapman
Owner very nice and knowledgeable. Just needs to improve calling customers when vehicle ready.
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May 2022 by Pernelia Grundy
Got an oil change on 4/15/2022 and my car started leaking oil over the weekend due to them leaving my oil cap off which caused other issues. Took my car back by today to let them know about the issue and that I had to pay $378 for their mistake and the owner was very rude. I never asked for them to reimburse me, just to check my oil to make sure there was oil still left in my car so it didn't mess up my motor. I've been going here for almost 4 years, but will never use them again. Poor customer service!Service: Oil change
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March 2022 by Justin Pippins
I've used this establishment for over 15 years for oil change and inspections on every vehicle I own. Service is beyond reliable, and they are trustworthy in an industry with a sporty reputation. Thanks for the outstanding customer service and fair prices!Services: Oil change
