Kohl's is a retail store that offers a wide range of products, including fashion, footwear, beauty items from Sephora, and home decor, all designed to fit various budgets and personalities. The store emphasizes savings through frequent sales and Kohl's Cash, along with hassle-free shopping options like free store pickup and easy returns. Customers appreciate the friendly and helpful staff, especially at locations like Longview, where employees are cooperative and quick to resolve issues. Many customers find the store clean and well-organized, creating a pleasant shopping environment. The store also fosters a sense of inclusion and community, supporting charitable efforts through Kohl's Cares. While some reviews mention moments of limited assistance or busy staff, overall, shoppers value the respectful treatment and helpful service they receive, such as assistance with shoe sizes. Kohl's is recognized as a place where customers can shop comfortably, find good deals, and feel appreciated.