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August 2022 by Steve A.
An hour drive in each direction from South of Tyler (where I live) as this was the only Regal Theater in the immediate East Texas area showing The Metropolitan Opera's "La Boheme." During Covid lock down I streamed "Carmen" and another opera on my television and the filming was immaculate, so naturally I was excited to see more "Met" programs on the big screen. I could not have been more disappointed. The house lights were left on for a good ten minutes making the image nearly unbearable. There was a milky white sheen across the entire screen. that got worse when the house lights went down. The contrast and gamma were far from correct... The whites weren't white and the blacks weren't black. I know a Sony digital projector is capable of far better than that, even with a dirty lens and glass window from the projection room. Since there is no pause button I suffered through the first two acts. During the programs intermission, I went to ask a theater worker if anything could be done. He went into the theatre and agreed the image quality was poor and indicated he would alert the manager. 15 minutes later of watching act three on a set of snow. (Which appeared gray on the screen rather than white) it became painfully apparent nothing would be done. I'll not make the mistake of going back to that theater.
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June 2022 by Karson W.
The staff is so lazy, the projectors have major discoloration the seats are so old, this whole place needs an entire revamp staff and building! I came in the door and the guy behind the concession stand was on his phone, AirPods in his ears and not a care in the world. Most of the other staff doesn't really seem to care about customers satisfaction. Definitely stick to AMC folks.
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May 2019 by Ronda P.
Update to the post I made on 5/6/2019 (you have to scroll down and click on "other reviews that we found unhelpful-Yelp says that businesses can't buy their way or have posts removed, but it would appear differently to me since the other posters are even less active than I am with 5 reviews written..) The only response to charging me twice for tickets Sunday under dubious circumstances....to cancel my Regal club account and the 13,000 points I had accrued...LOL...hilarious at this point. Touche, Regal...nice way to say sorry, not sorry we ripped you off...not that I hadn't gotten the point already.
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May 2019 by J E Smokey C.
We arrived 20 minutes early to a 3:00pm showing of Avengers:Endgame. We drove from 2 hours from Texarkana. As I walk in, I see giant text "Print your Tickets out Here!" I had pre-ordered, so I engage the machine. It makes a couple of whirring noises, thanks me for choosing Regal, and insists I enjoy my movie. My tickets get stuck inside the machine. My wife and kids were getting snacks. It was my job to procure the tickets. I panic, and I rifle through my wallet to get out a trusty credit card to use MacGyver style in the sharp metal ticket slot. So, I wave down one of the employees to help me fish my tickets out, or to open it up. I felt like a kid at Chuck E. Cheese. Finally, someone comes to help me. I explain what happened. But, instead of helping me find a solution he starts asking me: "Why did you even try to print your tickets here anyways?" Well, I'm not from around here. This is my first time in this theater. "Well you shouldn't have done that. You don't need to do that. You can get them to do that at the snack register." Well, I saw the thing here and...Look, can you just help me get my tickets out? "Well, I can't do that. But, next time just go to the register and get them there." I knocked on the door again for the manager. I figured she was the only one with the key anyhow. He argues with me while I'm knocking and says "They aren't going to open that door unless you are an employee." Well, okay. But, SOMEONE needs to come here and help me since you aren't part of the solution. So, he pushes past me and knocks lightly on the door. She opens it up. We are still about 15 minutes early for our movie. So, I set my coffee drink on a nearby fire extinguisher case. My wife by this time has finished getting the kids snacks and drinks. She walks over to me asking if everything is okay. She can tell I'm starting to get agitated. I explain my problem to the manager. She doesn't even say a word. In fact, I'm not sure if she spoke directly to us throughout the whole scenario. She grabs her key and opens up the machine. My wife sets her $5 coffee beside mine to help pick up the tickets. At some point, the snarky guy trashes our drinks. We were focused on the tickets, so we didn't notice. I grab for my coffee, and it isn't there. We ask the manager if she saw our drinks. She unlocks another door and disappears inside without explanation. After waiting outside the door, I spotted our drinks in a trash can. So, I just ask the snarky employee for a clean cup and straw so I can finish it before the 3-hour movie. I need caffeine after driving 2 hours with 2 kids. He tells me about their "no outside food" policy, and that I wasn't allowed to have anything from outside past the front doors. Come on, man. We bought movie drinks. We bought popcorn and candy. Dude. Seriously? Just give me a water cup. I'll pour my drink into it. Then I can down my $5 coffee before I go into the movie. I never had any intention of bringing it into the movie. Your ticket printing kiosk took up all of my coffee drinking time. Then you threw it into the trash, for whatever personal reasons you have of retribution against people drinking cold beverages. Just give me a cup and I'll be on my merry way. "No. I'm not giving you a cup." "You aren't allowed outside food or beverage." I must've had a flash of fire and blood in my eyes, because he finally understood the lot he was cast. He got pissy, mumbled angrily, and handed me two of those tiny cups you get at the dentist to rinse your mouth with. I poured my drink into the extra extra small cup and drank it through a new straw one shot at a time. During this parlay, the long haired mousy manager decides it is safe to enter the lobby once more. She stumbles when she sees us. She talks on a radio like there is an emergency, and power walks to safety. I drank my coffee. I had won the weirdest battle of my life. My wife tells me about her encoun
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May 2019 by Toni C.
We arrived 20 minutes early to a 3:00pm showing of Avengers:Endgame. We drove from Texarkana to get here, which is almost 2 hours. As soon as I walk in, I spy a kiosk that tells me in giant text "Print your Tickets out Here!" So, seeing as how I had pre-ordered our tickets, this thing was talking directly to me. No tickets. I heard it print them. I could barely see the tickets inside the machine. My wife and kids were getting snacks. It was my job to procure the tickets. Finally, someone comes to help me. I explain what happened. But, instead of helping me find a solution he starts asking me: "Why did you even try to print your tickets here anyways?" "Well you shouldn't have done that. You don't need to do that. You can get them to do that at the snack register." I knocked on the door that I had already knocked on to try and get the manager back out to help me. He argues with me while I'm knocking and says "They aren't going to open that door unless you are an employee." So, he pushes past me and knocks lightly on the door. She opens it up. So, I set my coffee drink on a nearby fire extinguisher case. My wife by this time has finished getting the kids snacks and drinks. I explain my problem to the manager. She doesn't even say a word. she grabs her key and opens up the machine. My wife hurriedly sets her $5 coffee drink beside mine and we all bend down to help pick up the tickets. At some point during this time, the snarky employee grabs our drinks and throws them in the nasty trash can. So, then I grab for my coffee drink an it isn't there. We both look all around until we finally see the manager darting around and we ask her if she saw our drinks there earlier. She unlocks another door and mumbles that the snarky employee must've thrown them away and she disappears. Well, I get tired of waiting outside the office, so I start peeking my head in all the trash cans. I found them. But, they had nasty stuff all over the straw and the cup. I'm not the dumpster diving type, but I'm also not the type that throws away money. So, I just ask the snarky employee for another cup and straw so I can pour my drink into it and finish it before we go see our 3-hour movie. Instead of apologizing to me or about ten other scenarios that end with me being remotely satisfied, he wants to tell me about their "no outside food" policy, and that I wasn't allowed to have anything from outside past the front doors. We bought movie drinks. We bought popcorn and candy. Just give me a water cup. I'll pour my drink into it. Then I can down my $5 coffee before I go into the movie. I never had any intention of bringing it into the movie. Your ticket printing kiosk took up all of my coffee drinking time. Then you threw it into the trash, for whatever personal reasons you have of retribution against people drinking cold beverages. No. I'm not giving you a cup. I must've had a flash of fire and blood in my eyes, because he finally understood the lot he was cast. He got pissy, and mumbled something under his breath. But, he regretfully handed me two of the tiniest cups I've ever seen. We start walking to our seats and my wife is telling me she had a similar encounter when trying to buy nachos at the snack register with another snarky employee. Apparently the employee had overfilled the cheese partition on the nacho tray and it was dripping all over the sides and getting everywhere. Not a big deal. She asked for another nacho tray so she could pour the cheese into it and start over. "No, ma'am. I can't give you another tray." Really? Because this one is a mess. It's about to drip cheese all over your floors and all over me. After we got our seats located and took quick bathroom breaks, we started our search for a booster seat for our youngest. "We don't have booster seats. They are a safety hazard." Not one employee seemed to care. From the management down to the bottom, they were the most disrespectf
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December 2018 by Brendon F.
I went here on Tuesday on a triple date. We sat near the top cause we were the only ones there. And while we where sitting there, someone turned the light on in the projector room. It was very disturbing and distracting. But other than that it was fine. The stadium was nice and the the bathrooms where clean. It was a drag when we went to get paper towels from the bathroom and there was none. But other than that, everything was good.
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December 2018 by Teri D.
Good movie theater but... Let's update this theater to reserved and reclined seats. Huge parking lot with plenty of parking available. Theater was clean and comfortable. Employees were typical. We got kids' popcorn and they were quick to get them to us. Butter area was clean. Bathrooms were clean. There's also lots of restaurants nearby. Again though, let's get updated!
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August 2018 by Bo S.
Just your average theater. Usually clean. Staff okay friendly. Needs a remodel.. but I know that easier said than done. Rewards at Regal are good and keep me going back.
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January 2018 by Lisa S.
This place is nice but very pricy at the snack bar. 2 large drinks, one small drink and one large popcorn cost $29.40. The reason for one star is bc my husband's yeti cooler was stolen from the back of his truck. The truck sits high and the only way to see what's back there is either if you're at least 6 feet tall and walk up to the truck or if you climb up on the bumper. I talked to some employees here and they said they have no cameras overlooking the parking lot. With the prices they charge, I would think they could afford some cameras overlooking the parking lot to make their customers feel more secure. I will be more cautious from now on when choosing a theater. So you could say the price I paid today for a movie was about $450.
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December 2017 by Heather A.
The guy checking tickets right inside the door was friendly. My rating was only 3 stars because the food was outrageously overpriced and nothing was under $6. (byos) The seats are very comfortable - they are larger than the seats in other theaters I have visited and they recline just enough to be comfortable without angering the people behind you. The screens were large, the picture was clear, and the sound was spot-on. The bathrooms have a zillion stalls.
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January 2017 by Ash A.
This theater honestly made me not want to go out to the movies for a year or so. The tickets and food are overpriced and the staff are typically not that friendly. Used to going to the movies was an experience, something to look forward to, but with Regal Cinema it feels like something you have to cope with in order to see a movie on the big screen. That's why I drive an hour out of the way to go to the Studio Movie Grill in Tyler. Today I went and saw Split at 2pm, the ticket price for it was $5 ($6.50 with tax) as opposed to Regal Cinema whose tickets for the same matinee time is around $7.75 including tax. Then I was able to get a glass of ice water and a half order (a large portion for a half order) of queso cheese fries for $5. All delivered right to my chair. Can you get the same deal at Regal Cinema? NO. I really wish Studio Movie Grill or Alamo Drafthouse would open up a theater here in Longview and show people how fun it can be going out to the movies. Till then Regal Cinema is the only real option locally. An option I refuse to choose.
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January 2017 by Hunter B.
Girl in the front was very friendly and informative, as she introduced us to the Regal Card for discounts and whatnot. However, the person serving us at the concession stand needs to find more joy in his work. We went to the 2pm showing of Rogue One. Theater was clean, and it was quiet in there once the movie started. Food was good. Highly recommend the kids $5 Zack Pack. Plenty of food for the kids, as it includes popcorn, fruit pack, and a drink. The sound of the theater was good as well as picture quality was great.
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December 2016 by Jonathan R.
I'm mainly writing this review to stay ahead of Adam but this place is sup par for the money you pay. If I pay over $10 for a movie I expect a clean classy place, this is more of a south Longview experience.
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December 2016 by Adam E.
Kinda pricey for an average theater. Screen and sound were good however. Perhaps could use a bit more cleaning.
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July 2016 by Dale B.
Everyone knows that movie theaters can be over price because of the quality of products and service that you get from them!! I've been to theaters that had extremely comfortable chairs and food they cook and deliver to you at your seat!! BUT this one isn't one of them!! It's not the fact that it's a basic theater, NO. It's the service for one. They didn't smile or great us when we approached the concession counter. I know they have to deal with mean, disrespectful, and immature people all day every day, but not every customer is like that therefor poor employee attitude is not justified. This is a business! Management needs to correct this so its a pleasant place to go and customers will repeat visits. Second!! The products that are sold is of course over priced and will only go up over time, but that's not my complaint here. The dill pickles they sell are extremely salty. We couldn't even eat them, I don't recommend them unless you enjoy to much salt on your food! Third!! NO EXCUSE FOR A THEATER WITH HARDLY ANY CUSTOMERS!! The condiment station was just disgusting. We went at 4:30pm and there were hardly anyone there, but the condiment station was extremely messy!! There were spilt drinks all over it. The powdered salt/cheese were in plastic cups with no cover. Exposed to anything around including flies and random nasty people who don't wash their hands. The two butter dispensers were barely operational. One had nothing to dispense and the other only had small amounts of butter coming out! The four napkin dispensers were filthy, sticky and two were empty! Management needs to hire employed that take pride in their jobs (including management) and will keep the place clean!! Too many people need jobs that will take pride in their work to be hiring these type of employees! Fourth!! Every theater I've been in, cleans the movie rooms after a showing ends! We enter room 1 of this theater before anyone and there is trash on the floors and drink cups in over a third of the drink holders on the chairs. Sorry for such a lengthy review, but I'm tired of businesses losing customers due to poor quality of products or due to employees that don't take pride in their work or are to lazy and just want to get that paycheck!
