-
November 2022 by Josh Ferguson
Great service department and Great communication
-
August 2022 by Marvellous O
Why am I getting an attitude from Alicia when I'm asking a simple question about tracking? I get people have bad days but a little professionalism goes a long way.
-
May 2022 by Street Reaper
Best freight line to go with....if you want your packages to arrive late!
-
March 2022 by Connie B.
I had a scheduled delivery for 3/10/2022. The driver called that morning to state he could not deliver to my house and asked if someone could meet him in town to pick up. My husband took off work, missing approximately 30-45 minutes of pay to meet the driver. I called Estes Express the next morning to ask for some type of compensation as they did NOT deliver and I'm quite sure THEY got paid for delivering. The person I spoke to (Brian) said no, there was nothing they could do. He stated it was up to each individual driver to deliver to a certain address or not. If we could not meet them, they would send my product back to the original company I purchased from for them to make other arrangements for delivery. Brian offered no solutions, no refund of any sort and quite frankly didn't seem to care. Apparently, Estes Express gets paid whether they actually deliver or not and they care nothing about customer service. What a great way to run a company! Good job Estes. I'll be sharing my review with every social media platform and contacting everyone in your company from the branch manager in your Longview, Texas location to the COO and President located in Virginia. You haven't heard the last of me! Have a great day! Thanks for NOTHING!
-
January 2022 by Michael Carothers
A hundred year old blind cripple could deliver things better than this company.
-
May 2021 by Larry Fraize
They lost 31 door frames and after waiting on hold for twenty minutes I was told there was nothing they could do about it. I will tell all futures vendors to ship with anyone but ESTES. This has put my project back at least 3 weeks for completion.i can't belive how unconcerned they were.
-
May 2021 by David Kaetzel
Very well managed and helpful friendly office personnel property is kept clean and organized
-
February 2021 by jimmy summerlin
Great company we are expanding our customer base come grow with us...
-
September 2020 by Chris Schoultz
So I don't normally take the time to do this however Alecia perry was more than helpful with my shipment and made sure that my worries were taken care of I will be using estes for my future shipments thanks again Alecia
-
August 2020 by Kevin Scalzitti
Estes Time Critical Division are great and they are completely professional, efficient, and friendly. Their service is exceptional with reliable results. You get the sense that they actually care about your shipment which sets them apart from the run-of-the-mill carrier service you get with other carriers. Highly recommended!
-
August 2020 by Mary Williamson
Estes made shipping so easy to send my freight, it was exactly where I needed it to be and on time. Working w/ alecia Perry was awesome, she was very professional, covered all bases & set any worries I had at ease.
-
August 2020 by Johnny Pham
Reach out to Dawn at Estes almost daily, and every time it's a great response with an accurate ETA that i'm needing. Very proactive with all of my needs. If she knows she's going to be out of town, will update me with another point of contact i can reach out to. Love the service
-
May 2020 by Lindsey Pever
Melissa is a first-rate rep. She is knowledgable, percipient, and professional. Her efforts make Estes Express my number one choice.
-
February 2020 by Karl Jr Schnack
Melissa has made dealing with a freight company easy and worry free. Her outstanding professionalism, knowledge, and attitude, has made Estes the carrier of choice for me. She has set the benchmark in customer service for others to reach.
-
February 2020 by Maria Yosten
THIS COMPANY WILL STILL DELIVER ITEMS OVER 8'. THEIR SALES REPS AND DRIVER FOR MY AREA ARE 2ND TO NONE.
