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February 2024 by Wes Gossage
I have only used Discount Tire three times over the past two decades, as I generally trade vehicles often, and do not need tires or tire service. First time was back in 2004, I purchased some tires, and was pleased with the tires and service. Second time, fast forward to Summer of 2023. I needed a flat repair, and they not only did an excellent job on the repair, it was free of charge, even though I did not purchase the tires from Discount. Lastly, we can fast forward to 2/7/2024. I needed a tire rotation on the same vehicle that previously needed the flat repair. I made an appointment, which was 12:45pm. I was running behind, and even called them to let them know I had an appointment, and was running late. They said come on up there. I arrived, and then the rep walked out to me. I stated that I had an appointment for a tire rotation, however I was late. At this point, I was 20 minutes past my scheduled appointment. The rep proceeded with since I am more than 15 minutes late, I would be put down as walk-in customer, and it would be an hour an a half to two hours out, and that I can always reschedule. I just told him I would reschedule and left. It wasn't the fact that I wasted my time traveling 20 miles out of my way, it was his attitude about the whole situation. Had he presented the matter in a more professional tone and manner, I would have been a bit more understanding. But I also feel since I called and stated I was going to be late, they could have worked with me. So for this reason alone, they get a two star rating due to the lack of customer service and professionalism. I believe customer service is the main key to any business. A business needs it to survive. I know this one post or instance isn't going to hurt a national tire chain, but at least lets the next person know the kind of service they may receive.
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February 2024 by Jackson John
The staff was very helpful. They did not try to over sell things I didn't need.
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February 2024 by eraserhead8646
Good tires
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January 2024 by Lumen Knife
Fast knowledgeable friendly service
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December 2023 by Jazmine Cyprian
Staff was super friendly and funny!! Fixed my oil change in less than 40 minutes. Great team!
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December 2023 by Charlie Nystel
It is always busy!!! Hard to get in for a "quick" anything. Making an online appointment doesn't always have the options why you need it. Then you go stand in line 20 min to make the appointment, usually not same day. when you bring it in for appt., another 20 min wait to get to the counter for your scheduled appt. You are told how many cars are in front of you and given your wait time. Usually within an hour... don't expect to get out of there in less than an hour, especially if you don't have an appt. I was told 4 hours to see about a tire losing air... had to schedule the next day if I didn't want to wait. Since I purchased the tires there, I take it back there for service. If I didn't travel so much out of town, I might think twice about buying from them again. If they are that busy, they should add another location in town.
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November 2023 by Sandra Thur
Went to have air checked in my tires. And one tire was reading low. Had a nail in it. They Manager said it would be about 2 1/2 hour wait. But they got my car in and patched my tire in a hour. Thats one of the resons we buy tires from them They have very good customer service
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November 2023 by Carleena W
I found it super busy both days I went, but still the teams were patient and accommodating. We should be the same with them and each other. If they're busy and you're in a hurry, pick a different day, impatience doesn't get you the service you want.
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October 2023 by Bali Bombay R.N.
I just can’t say enough great things about this location especially the employee Shaun! They were quick but most importantly friendly. I want to say a very special thank you to Shaun. He helped me out after I had a blowout on the highway. He turned my bad day into a great day and I really appreciate it!
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October 2023 by Bali B.
I just can't say enough great things about this location. They were quick but most importantly friendly. I want to say a very special thank you to Shaun. He helped me out after I had a blowout on the highway. He turned my bad day into a great day and I really appreciate it!
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October 2023 by Ricky S.
Absolutely horrible customer service. Don't bother setting an appointment either online or over the phone, it will not matter. They will still make you wait in line. They say that they prioritize you after you have been checked in, but that's what they do for everyone. They do not value your time at all. They also just ripped us off on a Michelin warranty claim on a set of 70,000 mile tires that only lasted 20,000 miles. Tires are a year and a half old, but old DOTs were sold to us. While in the store they told us it was Michelin's policy to limit the warranty claim, but a call to Michelin revealed that it was not. It is Discount Tire's policy. So they are pocketing the difference from what was prorated by Michelin. Avoid this place. McJunkins or Kilgore Tire are better options.
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October 2023 by Josh Prekker
Its hard to say everything that has gone wrong with my last visit here but i wont be returning. The only reason i came in was for a simple patch that i didnt even get. After them.trying to sell me tires that were too big for my vehicle and after raising concerns they assured me that tire rubbing the tire well wont hurt anything. I went to a local tire shop (bill day tire) where they patched my tire right then and there without having to leave overnight and ordered the appropriate tire asap without trying to sell me a tire that isnt adequate for my car. Discount tire i really hope you stub your toe and then it starts on fire for wasting my time.
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October 2023 by Scottie R.
To use the word slow, is an insult to the word. These people are ALWAYS slow!! 3 hour wait to repair a tire.... ABSURD!! The kid that was there to air up tires was sitting on his butt airing up tires. Took him literally 20 minutes to air up 4 tires that weren't flat. This is the worst Discount Tire in the state of Texas!
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September 2023 by Tim Mcguire
Very happy with Discount Tire in Longview. They always do great honest work on my vehicle's. I'd never use anyone else.
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September 2023 by Jason Walker
Went in on a Thursday morning to schedule an appointment for the upcoming Saturday at the Longview, Texas, location. When I walked in nine people were already waiting so I walked out with intent to just call and schedule. I called and scheduled an appointment for a rotation and balance on Saturday at 10:45. I arrived at 10:40 for my appointment and waited 35 minutes in line before finally seeing someone. The employees kept saying "we will be right with you" which apparently means we will get you when we get you! Anyway, about 11:15 they took my keys, got my information and told me they would be finished in about 45 minutes. This means I waited in line almost as long as the actual work would take (kinda defeats the purpose of an appointment). My wife has waited for me in her vehicle this entire time as we were going to drop and go. She was pissed! When we returned, same song and dance, a line of people and the same "we will be right with you" script. After waiting another 10 minutes I walked past 3 employees that were standing right there at the counter with no customer, as they watched I walked behind the counter, went through all of the bags with customers keys, located mine grabbed what was mine and walked out. Not one person ever even acknowledged me. They just looked at me as if it was a self service counter. As I walked out I thought how lucky they were that I was honest, but also concerned for my vehicles security while in their possession. I have been a loyal customer for years and outfitted numerous vehicles with tires from this location, but that may have ended today. Terrible customer service.
