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June 2024 by Twyla Lewis
I have used CVS pharmacy since the name was Eckerds and the customer service has declined tremendously since Covid. I understand the pharmacy is busy but don’t be rude when a person needs to speak to the pharmacist. Don’t hang up on your customers, I will just call back. Please do better, Longview needs CVS.
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June 2024 by Tammy Gibson
I was in need of my daily Insulin. My pharmacy was unable to get the needed Treshiba from my regular pharmacy, so I had my Dr call in a prescription so I could have my daily insulin filled. Very fast and accurate service.
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April 2024 by Adam Farmer
***edited*** retail department is amazing. Pharmacy is the problem. ***.
Absolutely ridiculous. Highest prices pharmacy in town, while still being the slowest. Don't dare try to use goodrx or insurance. They get an attitude with you and tell you they have to "keep the line moving". Transferring all my prescriptions somewhere else and will NEVER use CVS pharmacy again.
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January 2024 by Jay Zacher
The man working Jan 15, 2024 at 2pm literally asked what I needed, escorted me to the product, and rang it up for me. I am so blown away and delightfully reminded that there are still some awesome people out there. That was grade A service. While some may take it as a sign of extra security, I did not get that feeling once. I wish I would've gotten his name, but thank you, sir!
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January 2024 by bridgett 85
Awful. Out of certain prescriptions, impossible to contact via phone, etc.There is an older tech that acts like she wants to be anywhere else than there. Wait at the drive thru for 23 minutes and she told me it wasn’t ready. Drove off, passed Chick-FilA and got a notification it was ready. Asked her about is and she told me, “oh well”.
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January 2024 by Sam Shaw
Doesn't take blue cross blue shield insurance
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January 2024 by Patricia Mowery
Great customer service!
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December 2023 by Jessica Harrison
I have yet to have 2 positive experiences in a row here. They are the preferred provider for our insurance. Meaning the cheapest place to get our medicines- transferring prescriptions was an absolute nightmare. It took months to get it right. They argued with both my husband and I on numerous occasions about what medications we take. I HATE USING CVS.prescription
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November 2023 by Debbie Beck
Zoe was so AWESOME & helpful. She listened, HEARD me, and confirmed my experience with an RX. I was so relieved to hear that confirmation that I wanted to hug her! It meant so much that she took time to listen to me and didn’t treat me like I was irrational about my experience. Thank you, Zoe!!
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November 2023 by ShutUpLige
was ignored for 5 minutes today by a staff of 7 in the pharmacy. maybe this one will go out of business
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October 2023 by 0ffnsv
After waiting in line for 30 minutes the first time today i was told they just recieved my prescription order for my sick child that had been put in several hours before. Returned get the finished prescription waited in a line 10+ people for well over 30 minutes again... while waiting in line one of the staff members left due to quitting time and another staff member shouted to the leaving employee, "drink one for me! This place makes me drink." Little unprofessional if you ask me. To top it all off the person shouting was openly not working and whining about how she needed to just be left alone to get anything done despite the fact not a single person was speaking to her.
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September 2023 by Logan Warr
After waiting in line for 30 minutes the first time today i was told they just recieved my prescription order for my sick child that had been put in several hours before. Returned get the finished prescription waited in a line 10+ people for well over 30 minutes again... while waiting in line one of the staff members left due to quitting time and another staff member shouted to the leaving employee, "drink one for me! This place makes me drink." Little unprofessional if you ask me. To top it all off the person shouting was openly not working and whining about how she needed to just be left alone to get anything done despite the fact not a single person was speaking to her.
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September 2023 by Kelli Hickerson
CVS wouldn’t transfer my prescription from a different pharmacy. It took 3 telephone calls and two online attempts for them to even attempt to call the pharmacy. After a week of waiting for CVS to call me back, they told me I was SOL and the host pharmacy didn’t have my original prescription. When I called the host pharmacy, they provided proof CVS didn’t call and then they forced CVS to accept the prescription transfer verbally over the phone. I’ve been trying to get my prescription for a week and for the most part everyone has been unhelpful and unpleasant, and if it wasn’t for the host pharmacy, I’d still be waiting.
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September 2023 by Candace Noll
Extremely rude customer service from the Pharmacy tech working the drive thru window.
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July 2023 by Vanessa Robinson
I have always had professional service at CVS. The staff is courteous and helpful. The pharmacy will help with questions on over the counter medications.
