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January 2024 by Leticia Suarez
I am filing a complaint on this bank I had a check and by the next day they decided to steal my money and not give it back when I call to verify that it’s my money and gave them the number of the person who gave me the check this is not a respectful bank or a classy one they will not give me my money back only close my account for thinking somebody scammed they were no help I have never had this problem at my old bank
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November 2023 by Noah Deering
A terrible bank with a love of frustrating and punishing new customers. They go out of their way to make it impossible to bank at all, it's really quite impressive actually. Too bad they don't live up to the hype.
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November 2023 by kelley Rogers
Can't use their bathroom bc of security reasons. Something bad happened? This is a rough town. Even Tyler will make avalanche a bathroom for emergencies.
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October 2023 by Matt B.
Chase bank is trash. The people who work there are not much better. They make it hard to get your money out. I've never called Chase and they answered the phone. Bank anywhere besides this low class bank.
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October 2023 by Ellie Makaveli
Edward is a terrible employee. My husband wanted to open an account to move our money from our previous bank. He told us no one can help to go online. Turns out online takes days to open and then you have to transfer and if you don’t you’re penalized for not using the account. We need an account immediately. Plus he wouldn’t even let me use the restroom. No one was even in the building let alone the line. This was today between 2:30-3pm if mgmt is at all useful they will deal with this accordingly. I will also be writing to corporate. Quiet quitting Edward needs to work at McDonald’s NOT in banking.
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September 2023 by Leeanne Mager (Leeamythist)
Best bank I've been to so far. Danielle, Steve, and Debbie are so sweet specially and everyone is so nice ? they care about your issues genuinely and make sure to help you no matter what with a smile ??thankyou for being amazing ✌️
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November 2022 by L
Good luck getting them to answer your phone call every single time I have called no one ever pick up I have to call 1-800 number to get help sad when it's 2 location in Longview no one picks up at both locations
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November 2022 by Destiny Brookins
I had opened a checking account with a banker named Deborah and she was asking me WAY too many personal questions about my life like I understand asking the income part due to account opening but, she asked me about how long I’ve worked at the job, what do I spend my money on, do I have a house and things like that. She was demanding and was saying that I need to do this or that with my life like she was a life coach or something. I will never come back to this location. Debbie or Deborah is soooo disrespectful and rude.
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November 2022 by Destiny Johnson
I had opened a checking account with a banker named Deborah and she was asking me WAY too many personal questions about my life like I understand asking the income part due to account opening but, she asked me about how long I’ve worked at the job, what do I spend my money on, do I have a house and things like that. She was demanding and was saying that I need to do this or that with my life like she was a life coach or something. I will never come back to this location. Debbie or Deborah is soooo disrespectful and rude.
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October 2022 by Sharon VanNote
I have been with Chase for aboy 20 years and always have the best service
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September 2022 by Robert Baxter
Great service. Customer rep I had dealt with helped me set up a bank account and was promptly able to come in and out as well as deposit a check.
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August 2022 by Jill Hurlburt
They refuse to answer the phone when I need assistance with my account. Now me and my family will starve for the next few days because I can't access MY money. I dont know what I'll do.
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July 2022 by Anne Y.
Poor customer service, long wait times for service. Employees not properly trained because they always need to double check with the manager for simple questions. Many shocking hidden fees.
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May 2022 by Sherree Proctor
Great Bank and customer service is wonderful ?... Pat at the drive thru makes us feel like family. ? We are so Blessed that we chose "Chase" when our old bank closed their location in Longview.
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April 2022 by Insatiable for Life
This bank is awful. Every time you come in the lobby there is one teller. It makes know since. There is usually on teller in the drive thru. Don’t come here unless you have 15 minutes to wait. A BANK! REALLY!