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March 2024 by Mae Privett
I've used America's best in longview for several (3+) years. The optometrist is awesome. She has answered all my questions. The ladies at the desks have always been helpful from adjusting my glasses to assistance with contacts. They are polite over the phone and in person. Highly recommend the longview location.
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March 2024 by mayra márquez
I want to congratulate Dr. Westbrook, she was really sweet with my little girl, she was very patient with her and she explained each step with so much love, which I really liked because my little daughter was afraid and the doctor made her feel comfortable. I will definitely return. The assistants in Spanish were very friendly.
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March 2024 by Lillian F. Lane
Great experience silvia was helpful and gracious made my day She deserves manager not assistant manager
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February 2024 by Doug Harvey
My eyeglasses prescription was off a little and after a month or so of fuzzy sight I showed up without calling. They took good care of me and were caring and professional. Special thanks to Brandi for making it happen.
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February 2024 by Jacky Shaw
We were referred by a friend and couldn't be happier with the friendly and highly accurate service that was provided....very personable we will be using America's best from now on!!
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February 2024 by E M
Recived my eye exam less than 30 mins. Quick fast freindly!!!
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January 2024 by Sarai C
My family and I have been using America’s best for the past 6-7 years at Dallas, Tyler and now Longview location. Time to move on to a more decent optometrist office that actually cares for its patients, since this location’s experience has not been the best, especially this last visit. The staff is horrible, they have the worst customer service. If they hate their job, they should resign, find another job and stop being miserable to others. Corporate needs to do something about it; look at all your customers’ reviews! Don’t waste your time and money to be treated badly and disrespectfully. Highly do not recommend this location.
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December 2023 by Vickie Carter
I needed my eyes checked and did not have a appointment. They were so nice and worked me in. Everyone was so nice and friendly. I will definitely go back.
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November 2023 by Cynthia Simpson
Seriously can not say enough good things. Americas best has competitive pricing but this location has gone above and beyond. I Was traveling from out of town and my contact tore in half and I didn’t bring a replacement. Called the store, they were so accommodating. I was there within minutes to pick up a replacement.Seriously such great people.
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November 2023 by Judy Whitsett
Lamekia runs that place like a charm. Maria and Arial were also amazing!Judy W
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October 2023 by Fern Rese
I went to the store and I hadexcellent service and I had an appointment and the lady was so sweet they work with you and have patience they help you choose your glasses ? they have an excellent service and apple recommend you to come to this American Best María Gonzales she served me well when I was here I'd really recommend comeing here
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October 2023 by BB
My family had the absolute WORST experience in any business!! Completely ignored while the opticians played on their phones. Found frames with zero help and NO other customers in the store. Stood there for several minutes and had to go ask if someone would help us. The "manager" was sitting in the back behind the wall and never said anything either. The optician had to ask the GM a question who came over to show her how to do something. She never once acknowledged us. I said hi to her and she never looked at me or said word. We wanted to leave but needed these glasses. There needs to be some BASIC customer service and optical training for this store. We won't ever be back. We'll go where we feel appreciated and aren't treated like we are bothering their lazy time.
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September 2023 by Allison H
If you want to pay to be treated like you would at McDonald’s this is the place to go. Customer service has gone down hill is awful here. This is my third year using them and up until now it has been decent. MOST employees have no patience when you ask questions and when you do your exam. I already addressed my issue to the management, knowing that someone has had a bad experience you should go above to try and keep paying customers but instead the rest ruin it for the good ones. It not hard to have normal human decency. So when I come back for the third time this month and it’s the second time I wanted to RUN out the door before I’m finished, there is an issue. Doors should be closed because people who obviously don’t care about their job don’t need one. (: PS. There is another eye dr 50 ft away with the same prices. Not to mention several others in the area. I do not suggest this place to anyone. Don’t waste your time, energy or money. Go to someone who will appreciate you and respect you. There are too many options to settle for bad attitudes and BAD service when dealing with your eye health.
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August 2023 by Janet Larsen
The selection of frames was very good and the staff was very friendly and helpful. In a short time I had picked out a pair of frames and was very pleased with the price. Would recommend this business to anyone.
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August 2023 by kisha Williams
Maria was great!! Fast easy walk-in great customer service provided by all staff members.
