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November 2023 by Todd Squires
Christie was an amazing sales person and we love our new truck.
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November 2023 by Sue Hudson ..
Thank you all SO much for helping Lester Morrow of Lonh Horn Lester's get his truck back on the road so fast! As a fan of his page, we all know he depends on that vehicle to get feed to all the animals. Not only at the LHL, location, but at the Sanctuary in Plumb Grove as well.Your kindness and care about your customers is great appreciated.Sue Hudson
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November 2023 by Ute Newcomb
Mike Johnson and his wife amber work both there. What an amazing power couple. This is my second car purchase with both of them and I can only say. Thank you for again making this car purchase a nice pleasant experience. Let’s face it. Buying a car is so dragged out and you might as well use a day of vacation to get it done cause it takes sooo long and is almost painful. Wrong. Go through mike and amber and you actually feel like you are appreciated and not just another number I love my car. Loved being in and out within a couple of hours and in just way in my new ride Thank you for going the extra mile to give me again amazing service. You 2 rock.
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November 2023 by Katie-Anne Mentus
The staff over at Kramer were amazing! Parts and Service worked so well together to get us what we needed fast!!!! Thank you! We will definitely be back!
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November 2023 by Christopher Terry
I came in for batteries for my key fob and an oil change and Bart the service manager got me in with no appointment and they were super awesome. THANKS to Zack for the oil change. You guys are the best, I'll definitely be back.
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November 2023 by Paola Perez
Back in June I purchase a 2022 GMC Denali 2500 HD truck from them ever since it’s been a nightmare. Let me say when you first walk in to purchase a vehicle from them they give you a royal treatment after they don’t care. I’m not writing this review because I’m upset I’m writing this so y’all can be aware. When I took the truck for a ride, everything seemed fine when we pulled up back to the dealership I noticed a few things and I pointed it out to the sales rep. one of the lights was out and he said that that one didn’t turn on I was with my son and his dad owns a truck just like that and he told me yes they all turn on. I don’t know why he saying that they don’t. Another thing I pointed out it was that the truck was making a squeaking noise, and I told him that he needed brakes Mr. Ty said that noise was a stepside. Ok yeah, I was too excited. I just wanted to get the truck so after signing my life away which yeah nobody made me. I bought the truck because I wanted to look pretty in it not that I needed that type of truck because what am I gonna pull absolutely nothing so yes I bought an $87,000 truck with a 16% interest rate and a $1850 note a month. Again yes no one force me to do so! But yes I did expect being a newer truck with only 8,800 miles didn’t have any issues! Wrong!!! A nightmare since that day!! So a few days after driving the truck it was embarrassing to be on a brand new truck that squeak horrible that my son could hear when I was coming home a mile away! I called service department made an appointment drove it all the way over there, which is a little over an hour to where I live and at the service department, Miss Teresa said that the brakes were OK I was like no they squeak horrible!! Drove it back home I then tried to spray some grease thinking it would help nope still worse than ever! Called again made an appointment drove it over there and again Mrs Teresa said they were fine! I was so angry!! I had to wake up each time at 5 am get ready and be there at 7am for them to say they were fine! Got very frustrated and drove over there again well guess what Mrs Teresa was wrong yes it needed break pads. Well she ordered them and scheduled me in a few days later. I get there that morning technician asked for the lock to take the wheels off and guess what?! No lock!! Yeah the day I purchase the truck I was too excited that didn’t check for that!! So they said they would get one so they did technician came back was ready to replace my break pads and guess what Mrs Teresa did?! She forgot to set aside my break pads and sold to some other costumer so yeah I had to come back some other day!!! Yeah I was mad!! I mean who wouldn’t after getting up every time at 5am to get that fixed and nothing! They said they would filled up my tank the next time I went in to get the breaks pads which they did fill it up but here comes the worst….. so I got there that morning at 7am and sat outside the waiting area. I made a Snapchat to send to my son to show him I had made it safe to the dealership and I made a video of my truck. Technician came took the truck lifted it and I heard a loud noise I couldn’t see the front of the truck but yeah they had a mess and costumers are not allow in that area so I sat there and waited. Tech brought the truck down drove it and lifted the truck again because it was still squeaking. He did that 3 more different times until the truck didn’t squeak anymore! I sat there for over 3 hours. I live in liberty and had to be at work at 12 which that day I was late. Since it was late I didn’t inspect my truck got on it and rushed to work. Made it to work at 12:45 the truck sat there until 9pm let me say that where I park the truck there is a wooden fence right next to it and no one parks there at all. Got off work went home and where I park at home is on the street I live on a dead end no other vehicles go there at all. Woke up the next morning to take my son to school and guess what?! That loud noise I heard when they lifted the truck something fell and made 2 dents. Do better!
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November 2023 by Cecilia Chavez
NOPE NOPE NOPE EXTREMELY RUDE! WARNING ⚠️ if you do buy from here do NOT get forced to buy their additional maintenance packages they offer when they say you HAVE to get one. That is a LIE ?.Then when you refuse and they try to add it to sale price. So please get it financed somewhere else to not get scammed and do not tell them nothing about your money down or payments. It's not their business if you are using your own bank and they pay cash. Finally when we went to pick up the vehicle they gave it to us dirty and missing mats. Even though, they said it was clean and lied about the vehicle not having the mats even though they were in the vehicle during test drive. Please do your self a favor and go anywhere else.No compren un vehículo aquí. Le van a mentir que uno debe de comprar su aseguranza de mantenimiento. Eso no es verdad. Después si no toman la aseguranza le van a subir el pago de el vehículo. Pongan atención a lo que firman y el precio final. Por favor no le den información financiera de cualquier tipo como el enganche o cuánto uno quiere pagar. Vayan con su banco para financiar. Muchos han tenido problemas con mentiras de este local. Porfa vallan a otro lado.
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October 2023 by Kaitlyn Flinchum
After 5+ months of car shopping, I finally looked right next to home and had the best experience! Kyle Kent made getting my new truck a breeze. Would most definitely return business one day and send my friends and family their way.
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October 2023 by Tim Brittain
My wife and I bought a brand new Jeep here. 1 of the 2 key fobs stopped working the day after we bought it. My wife took the Jeep to the dealership immediately so they could look at the key fob. They tested it, said that the battery was good, and concluded that the key fob was bad. It's been over 4 weeks now, and we're still getting the run around trying to get a functioning key fob for our brand new vehicle. Not happy at all with the way we're being treated
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September 2023 by Renee Winter
Friendly knowledgeable service! Caring and attentive people!
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September 2023 by Bill Ordoyne
Took my 2013 jeep wrangler in for a check engine light. A week and a half later i got it back after they said they couldnt recreate the issue just for me to drive 5 minutes up the road and it kill on me. Also dropped it off with a full tank of gas and they gave it back COMPLETLY EMPTY! Thank you DEREK SUPERNAW for the complete lack of craftmanship
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August 2023 by Christopher E.
This review is only for the body shop. The service department has taken good care of me. The body shop is a dumpster fire. Johnny the body shop manager will tell you he will contact you, not going to happen. You will end up calling to get updates and plan on it taking longer than scheduled. Also plan on being disappointed, he had my estimate with all the work I wanted done and did most of it, then blamed me for not specifying that I wanted all the damage fixed. I told him I wanted everything on the estimate fixed, that is why it was on the estimate. I had to take my car back at my expense and rent a car at my expense to have the rest fixed. The work done was less than high quality ( visible ripples in paint and car left dirty and with damage that wasn't there until they worked in it). Trim pieces were reattached improperly and they needed to reorder new ones since they couldn't correct them, again a trip to the shop on my time and expense to try and fix their mistake. After all was said and done I would rather still have the damage to my car and to gave never dealt with them in the first place. AVOID AT ALL COSTS!!!
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August 2023 by Ray Cucancic
A great place to purchase your next truck. Dealt with Mike and what a professional he was at making sure things went smoothly.
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July 2023 by Holly Owen Singh
I had a great experience at Kramer in Livingston with our salesman, Matt Zimmerman. His patience and knowledge were superb! He helped make our selection & buying process very easy! Ask for Matt when you shop at Kramer in Livingston.
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May 2023 by Gerardo Bautista
very bad reception, the sellers did not approach me at all. They also scammed me with a false promotion for a 4-wheel motorcycle, since I had a ticket that I had won one and they only gave me poor quality headphones.
