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June 2023 by Big Mess
March 17th we purchased a recliner and couch combo, a leather recliner, and a mattress. We scheduled delivery to our new home for April 4th. When they for delivery, they forgot the mattress, and tore the couch. When I called to inform Mr Owen what happened, he blamed the workers for the mattress, and tried to blame me for the couch. They came to deliver the mattress on April 6th, and pick up the damaged couch. They offered to swap the matching couch and recliner for a cheaper smaller set, which we refused. They then told us that they had to wait for the couch to be sent from another company in Dallas. Every time I would call weekly for an update about the couch, Mr Owen would act like he didn’t know what I was talking about, until I would bring up the mattress and then he would remember. And would still make comments like it was my fault for the box knife cut on the cushion from his employee cutting the bag off the couch. After almost 2 months of them not calling back when they said they would ( Mr. Owen ) and the I don’t remember attitude, and the I don’t see how it got cut from my guys because they had pads. I contacted an attorney. After telling them that I was taking legal action. They said how? We didn’t do anything wrong. When I told the my attorney said that I have a case against them and will be taking action, miraculously they got the couch in 2 days. This is by far the worst experience I have ever had with any company. Holly was the only one that would talk and communicate with me, which I do appreciate her assistance.
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January 2023 by Jessica Schmidt
The tech guy is always sick and they don't even bother to inform you he won't be there and they don't know when until you call when he doesn't come.
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October 2022 by Catina Laine
We bought a GE commercial grade washer & dryer here about 7 months ago. I'm extremely happy with the set so far! It cuts my washing time in half. Best investment ever!
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September 2022 by Donald Schneider
Owen Carpet and Vinyl Remnants is located next door to the furniture store and before the discount bakery. We found EXACTLY the size and pattern that we wanted and in a 6 foot x 6 foot size! Thank you so much.
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August 2022 by Ren Toner
Went to Owen furniture to buy a Electric dryer. Picked one out paid for it. Loaded in to my vehicle in the box. Got home to find out they had given me a gas dryer. Loaded the Dryer back in to my vehicle drove it back to them to get it replaced with a electric one. Fast forward 4 months. After using the dryer decided it is just not high capacity enough for my family, I called Owen furniture and asked "What is your return policy?" The lady would not tell me. She insisted on me telling her what it was I wanted to return first and how long ago (4 months) She said "Yeah sorry we will not be able to return that". She wouldn't tell me what exactly the return policy is. So it may be a 1 month return policy or a 1 year. I guess ill never know. Just depends on if they feel like they want to or not. 0/10 would not recommend. I was honestly surprised at the shady customer service from a "Family Company" Not very friendly at all or helpful. Buyer beware.
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August 2022 by Darlene Toner
Went to Owen furniture to buy a Electric dryer. Picked one out paid for it. Loaded in to my vehicle in the box. Got home to find out they had given me a gas dryer. Loaded the Dryer back in to my vehicle drove it back to them to get it replaced with a electric one. Fast forward 4 months. After using the dryer decided it is just not high capacity enough for my family, I called Owen furniture and asked "What is your return policy?" The lady would not tell me. She insisted on me telling her what it was I wanted to return first and how long ago (4 months) She said "Yeah sorry we will not be able to return that". She wouldn't tell me what exactly the return policy is. So it may be a 1 month return policy or a 1 year. I guess ill never know. Just depends on if they feel like they want to or not. 0/10 would not recommend. I was honestly surprised at the shady customer service from a "Family Company" Not very friendly at all or helpful. Buyer beware.
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July 2022 by Renae Toner
Went to Owen furniture to buy a Electric dryer. Picked one out paid for it. Loaded in to my vehicle in the box. Got home to find out they had given me a gas dryer. Loaded the Dryer back in to my vehicle drove it back to them to get it replaced with a electric one. Fast forward 4 months. After using the dryer decided it is just not high capacity enough for my family, I called Owen furniture and asked "What is your return policy?" The lady would not tell me. She insisted on me telling her what it was I wanted to return first and how long ago (4 months) She said "Yeah sorry we will not be able to return that". She wouldn't tell me what exactly the return policy is. So it may be a 1 month return policy or a 1 year. I guess ill never know. Just depends on if they feel like they want to or not. 0/10 would not recommend. I was honestly surprised at the shady customer service from a "Family Company" Not very friendly at all or helpful. Buyer beware.
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July 2022 by Joann Sanchez
They were great love my freezer and the outdoor carpet put on our ramp. Beautiful work.
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April 2022 by Debbie Hunter
Best place in town to purchase furniture, appliances, etcSuper friendly family oriented I love them.
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October 2021 by mike bowers
Nice people quality furniture ... Thank y'all
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September 2021 by Karen Mangham
Mr Own misrepresents the truth. They are more than willing to sell you anything and everything leading you to believe that his business will personally perform any warranty services needed. This is an out right lie. Dove hunting is more important to Own than customer service. This is why the big box store prices attract so many customers. You know up front they are lying. Selling lies is what this business has become. Shop here at your own risk.
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September 2021 by Marci Johnson
Have an excellent variety and sales on exactly what we needed!
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July 2021 by Sharon Meurer
Customer service is exceptional!! We bought a washer Saturday evening and Monday morning it was delivered, connected and our old machine taken away. If you are in need of appliances, check them out!!
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April 2021 by Terri Huffman
First time there. I thought the prices were a little high.
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April 2021 by Louise Anderson
Bless place to shop