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October 2024 by Sandi S.
Summer was very helpful with my payment issue I had because the website was down and I couldn't make a payment online.
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July 2024 by Dorothy Miller
I’ve been trying to get my belongings out of my storage, which is on the second floor for weeks. I called corporate yesterday. They tell me the computer system says that the elevators fixed. I’ll go down there today. It’s not fixed. That’s a lie. They did cut grass and fix the gate which took three tries to get in. The elevator. Still broke has been broke for months from what I’ve heard and I need my stuff out now. I will never ever rent here again. i’m not sure where management is they’re never on property. Hardly can never get a hold of them. I just need the elevator fix. There’s a lot of companies that can fix. The stuff I have in Storage It is way too heavy to go down the stairs with. PLEASE FIX THE ELEVATOR
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June 2024 by Swift Dedon
It's been over a month and elevators aren't working
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March 2024 by Lawrence Kibler
All though climate control, I would not recommend this business. After the first change in management, service has declined substantially. We have left repeated messages for contacting the local manager which have not been returned over the last week. Calls from me during regular business hours yet no one ever picks up. First management change, Istorage and subsequent change to Rental America, only increased the storage cost twice in the first year with reduced service, no on site customer service contact, broken gate. No prorated monthly cost when contract terminates mid month.
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March 2024 by Laurelyn Irving
For three years, we rented storage from a previous business at the same location and got excellent customer service. Once I-Storage took over prices went up and no one answered the phone and you couldn’t get any straight answers about any questions. The gates have been broken and billing has been confused. No prorated rent for moving out five days into a month. The price went up twice in our first year under I-storage. Once we decided to move out, I called to cancel our arrangement and was told I had to call back between seven and 10 days from the deadline that I was planning to leave. I don’t understand why they could not just record my move out date as requested, especially since I was going to be charged for the rest of that following month. (Other places pro-rate.) We will not be back and do not recommend I-storage in Livingston, Texas.
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December 2023 by Lynece Robinson
I just want to personally thank Kristy for all of her continuous hard word. Not only did she go above and beyond to make sure I had help emptying my storage unit (She actually helped me herself when she saw it was only me doing it) But she gave me the true southern meaning of hospitality. She was definitely the sunlight I needed for my rainy day. Thank you so much Kristy and iStorage staff for always being so patient and so understanding Definitely keep up the great work
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November 2023 by Brian Ainsworth
Very knowledgeable and helpful. I received multiple calls confirming my purchase and exact location of my unit. Thank You
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November 2023 by Bryan Casey
Just left the place and had a good experience. Went in there just to get a uhaul, but ended up getting a unit and a lock ? those girls in that office sure can sell ya. 10/10 recommend.
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November 2023 by KyLeigh Acosta
Good and clean place to rent. Left the storage across the road to come to this one. Great staff.
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November 2023 by Stevie Bates
Kirsty is the best!! Super professional and helped me with all my questions.
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November 2023 by Desiree Johnson
I gave 3 stars because I had to move a lot of heavy things up the big flight of stairs not fun at all
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November 2023 by Roger Oppenheim
Worst storage place ever. Leaking roofs, broken elevators, rude staff . . . need I say more?
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November 2023 by Shyla French
Super fast and easy very friendly and hrlpful
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November 2023 by Broderic Kearney
The woman who works there, Kirsty, was very kind, and answered all the questions I had about the units and renting process.
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November 2023 by Lacey Fernandez
Great management
