-
October 2024 by Mike P
BANK WITH ANYONE ELSE!
Their new bill pay is so broken, they know it, and they don’t care.
I’ll skip that it took 120 hours for the online bill pay to send the payment to my credit card company, I’ll just tell you this part:
For 2 months now my payments have been super delayed. I asked the customer service at RBFCU how to make sure my payment posted in time. Their answer was: “you should call that company and pay it directly yourself”.
I wish I was joking about that, but it’s 100% true.
-
October 2024 by Rebekah Severi
What a let down! I was trying to start a new relationship with the business lending department to add 2 more commercial fleet vehicles and wasn't able to do so due to a rude gentleman on the phone today. This is all after I had to wait several days to even get a callback.
And the sad part was, the gent seemed completely content that he was being rude on the phone. Do better, folks. I'll take my business elsewhere.
-
October 2024 by Carter Jostes
So I’ve been dealing with this for over a year now. My dad and I started a joint account so I could start my own business. I’ve been waiting for RBFCU to “fix” the issue of me not being able to create an account. They just quit responding to me. They’ll respond to my father though. I guess you have to be bringing in over a certain amount to get any sort of service here. They only tailor to their big account holders. I’ll be having to switch banks because RBFCU didn’t even want to work with me. AND I WAS WORKING DIRECTLY WITH THE BRANCH MANAGER. Shows how much they care about the new small business owner. They’d just rather kick you to the street and deal with super wealthy people. AWFUL COMPANY
-
September 2024 by Caleb Syverson
This bank is the WORST that I have ever used. I have been a victim of Fraud and they have failed to do even basic things. They say they lifted the block for direct deposit from my company and BOOM! It is still there and I get screwed over two weeks in a row! This is sad to say but EVERYONE STAY AWAY from this joke of a bank!
-
August 2024 by Phil Foster
Tried making on line purchase and the fraud detection blocked the transaction even after verifying I was making the purchase. The automated system said the card would be unlocked but it wasn’t. And of course the call center was CLOSED so no help in making the purchase or resolving the issue.
-
July 2024 by Branden T
I'd have given 4 stars because they gave a great rate for a loan I wanted but I think they need more atms or refund us the fees like usaa does. The 1 star is for that "great rate" loan and some annoying team of workers that implemented a recent "December 2023 new policy" on individual to individual loans. I understand the big hype with short term rentals and how the media is getting paid by big hotel to pump lies about how STRs are ruining housing but I don't understand how a credit union can succumb to big dealership. The individual to individual sale has been effectively knocked out with rbfcu now requiring the title of the collateral needs to be turned over to buyer and then a receipt from tax assessor showing title transfer is complete needs to be brought into rbfcu then they will give seller the money. No one in their right mind would turn title over before getting the money. No one. No one would get title transferred and then give the seller money without the objects keys in hand. No one. The selling between two individuals and getting a loan is trashed. Oh, you have 120 days to get the title transferred to rbfcu in an individual to individual trade. Except you really only have that day and a lot of headache and you have to take a day off of work because tax assessor isn't open on the weekends and they stop doing title transfers at 1615 m-f typically.
Nice job corporate, or maybe it should be called corpse-orate because someone operating the helm is brain dead.
-
June 2024 by Jimmie D
My card just stopped working, I have money in my account but I can’t use it. Now when I call for assistance they send me to voicemail or end the call, seem like they scamming people out of hard earned money, If I could give 0 stars I would. Don’t bank with them, I’m omw to the location to delete my account as we speak
-
May 2024 by Karen Stolz
Forget going to main branch all you’ll see is a locked gate and security tells you over a speaker to leave, during business hours 1:30 PM
-
April 2024 by Albert Galvan
Bad Business They steal from you
-
March 2024 by David Flores
About to be done with RBFCU.Can't get help after hours.Mobile deposits "sometimes" has a hold for up to 10 days. I have to call and get it released 70% of the time.And it's not due to lack of funds...It's just annoying nobody wants to deposit only to wait 7 days to see it come in.Fraud dept sucks. And it's like the bank is robbing me with all the delays on posted and pending transactions.Just not what I need for my business and the amount of money I deposit.
-
February 2024 by William Zaporozan
This location is their hq.
-
February 2024 by Jordyn Martinez
Stay away from RBFCU I’ll be closing my account tomorrow after their joke of a fraud department was rude on the phone and refused to help me with a transaction I myself know was 100% fraudulent.
-
January 2024 by R7 Mele
They used to provide customers service. Those days are gone! Now more interested in peddling products
-
January 2024 by Natalie Johnson
RBFCU makes it painfully annoying to get online to check your balances. Every single time I log in, it now wants me to verify my device. At this rate, I'll have to go to an ATM. No, this is not keeping online thieves from going into my account. On the contrary, it's keeping me from entering! There is something always wrong with the web site at RBFCU. For goodness sake, get it together!
-
January 2024 by Robert Rohleder
The automated system is a joke. I wanted to talk to someone and called 4 times and they hung up. Lousy customer service.
