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August 2024 by Jaylah Lav
The store was nice . However I took offense to the fact that I walked in and no one greeted or helped me but then proceeded to do so for multiple people that walked in after me .
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July 2024 by Gretchyn Lopez
We got the goods
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June 2024 by Mano War
Reasonable prices for mostly outstanding products. Most charms are high quality and reasonably priced, bracelets and necklaces are very affordable. The gold is ALWAYS overpriced though. As much as I’d like to gift some of their gold I just can see paying what they ask for items too small to equal the $$$$$.
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May 2024 by AmazonJohn75
Love the jewelry, great to use online and pick up!
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May 2024 by September Patterson
Nice selection of items. Friendly customer service, next or same day repairs or adding charms to bracelets. Very nice shop.
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February 2024 by Brandon Siler
Brought an amazing necklace here with the help of Ms.Peggy. I’ll definitely be shopping here in the future.
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January 2024 by Ann
Calm quiet atmosphere. Immediately approached and given direction for what we needed, which was in stock! Friendly and knowledgeable staff. Great experience!
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November 2023 by Jennifer Daughtry
My husband and I went to get more charms for my Christmas bracelet. I have at least 10 charms and wanted more. Two sales people looked at and each walked past us to assist people that came in after us. I don't know if it was my husband's tattoos or the fact we were in t shirts and jeans, but no one would assist us even when we asked. The location in HEB Schertz has far better customer service and always makes us feel welcome. This location is full of snooty people. They remind me of the saleslady from Pretty Woman.... big mistake. The Schertz location will get our money from now on.
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November 2023 by Marvin Daughtry
I've always shopped at James Avery. My wife has charm bracelets for every season. I have several necklaces, rings, and bracelets. For some reason, maybe my tattoos or dressing too casual, we got no help at this store. The HEB James Avery is way more customer friendly. This store is apparently for snooty people.
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October 2023 by Elizabeth Ann Felan
Love it.,
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October 2023 by Janice Fejeran
Clean.
Not crowded and great interactive reps
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October 2023 by Kathleen Bailey
Quick customer service!
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October 2023 by Stephanie Rebolledo
Excellent customer service. They don’t hover over you while you look around which is a huge plus.
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August 2023 by Yesica Vasquez Armijo
Peggy was cold and rude to me. She didn't greet me or even tried to be friendly, she snatched my receipt out of my hand and didn't even offer to give me a bag or box for my jewelry. The jewelry I got was for my mother's birthday... I walked off because I didn't think I needed to say anything else and she decides to say have a nice day in a passive aggressive tone. I called the 1800 line for james avery and I could not believe that Rene, was rude to me too. With the amount that people spend with james avery you would think there would be a level of customer service. To add insult to injury, although Alex was nice, she didn't not offer me compensation for the inconvenience I went through... I had to ask for compensation... they only gave me 25.00 lol please don't go to this james avery especially if your Hispanic/latino.
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August 2023 by Irma Medrano
Love the location. It was easy for me to get in and out.
